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West Coast Ford Lincoln

Maple Ridge, BC

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46 Reviews

20370 Lougheed Highway

Maple Ridge, BC

V2X 2P8

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46 Reviews of West Coast Ford Lincoln

August 12, 2024

For the most part, I have been happy with the Ford trucks that I have owned. What I can say is that the service department is an absolute disaster. In the many years of taking my trucks there, it is easier More

by Paula Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
multiple in service
Aug 12, 2024 -

West Coast Ford Lincoln responded

Good afternoon Paula, thank you for taking the time to review the West Coast Ford Lincoln service department. I am sorry to hear about the frustrations you have experienced while dealing with our service team. Customer satisfaction is always our top priority, and it is clear we did not meet nor exceed your expectations. I would love to hear a bit more about your experience and the staff members you have worked with, can you please reach out to cr@westcoastfordlincoln.com?

May 22, 2024

Our experience purchasing a brand new truck from WestCoast went above and beyond our expectations. We dealt with Natasha for the sale and her customer service and attention to detail is like nothing More

by Cathy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Natasha
May 31, 2024 -

West Coast Ford Lincoln responded

Good afternoon Cathy, thank you so much for taking the time to review your recent experience with the sales and service departments at West Coast Ford Lincoln. I am happy to hear both Natasha and our service team provided an excellent customer service experience from start to finish. I will be sure to pass along your very kind words to them. We sincerely appreciate your choosing West Coast Ford Lincoln and look forward to the pleasure of serving you again soon!

April 07, 2023

My 2018 Edge had a problem with the engine that was not fixable. Because the car is still under warranty, Ford replaced the engine block with a newly designed block.. (something to do with a bad design th More

by Garry G.
Recommend Dealer
Yes
Employees Worked With
Eric John H
Apr 10, 2023 -

West Coast Ford Lincoln responded

Good morning Garry, thank you for taking the time to review the service department at West Coast Ford Lincoln. We appreciate you taking the time to share your positive experience. I will be sure to pass along your kind words to our team. Thank you for choosing West Coast Ford Lincoln, we look forward to serving you again soon.

March 09, 2023

Purchased a new 2022 Ford Bronco Sport last month. I dealt with Grant Mason. He is a very knowledgeable and professional salesman. Great service from Grant and the dealership. I definitely recommend p More

by Perry T
Recommend Dealer
Yes
Employees Worked With
Grant Mason, Sarah Hudon
Mar 21, 2023 -

West Coast Ford Lincoln responded

Good afternoon Perry, thank you for taking the time to review West Coast Ford Lincoln. I am happy to hear you had an excellent experience with Grant Mason. I will be sure to share your kind words with him. We hope you are enjoying your new 2022 Bronco Sport and look forward to serving you again soon!

Mar 21, 2023 -

Perry T responded

It won’t be long before I upgrade. I keep in touch with Grant about all new vehicles coming soon. 👍

Mar 24, 2023 -

West Coast Ford Lincoln responded

Hello Perry, that is great to hear! We appreciate you choosing West Coast Ford Lincoln and look forward to welcoming you to our dealership soon.

November 16, 2022

Fast service. I expected them to have the vehicle for days, not hours and it was appreciated that the fix was just an update, rather than expensive parts changes. More

by grayhorizonshelicopter
Recommend Dealer
Yes
Employees Worked With
Brittany Kaufmann, Sarah Hudon
Nov 18, 2022 -

West Coast Ford Lincoln responded

Good afternoon, thank you for taking the time to review your recent experience at West Coast Ford Lincoln. I am happy to hear our service department was able to assist you and provide a great experience. We appreciate your kind words and look forward to serving you again soon!

September 21, 2022

I have only dealt here on my Ford Vehicles for past 18+ years and would not think of going anywhere else. The service department and especially Eric Lien go far above all the others out there to make the More

by paausten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Lien
Oct 04, 2022 -

West Coast Ford Lincoln responded

Good afternoon, thank you so much for taking the time to review the West Coast Ford Lincoln service department. I will be sure to share your kind words with our team and more specifically Eric! Your continued business and support is very appreciated. We look forward to serving you again soon!

May 28, 2022

Fantastic customer service from an informed staff that exudes confidence in their service. I have no qualms in recommending them highly as they deserve. More

by Kerwin Maude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad, Sheila, Eric
Jun 06, 2022 -

West Coast Ford Lincoln responded

Good afternoon Kerwin, thank you for taking the time to review West Coast Ford Lincoln. We appreciate your kind words and look forward to serving you again soon!

November 28, 2021

Just purchases my new 2021 Ford Titanium Edge and and super pleased. Big thank you to my salesman Jimi (with an i) I have bought a few cars over the years and this experience was the best. If you want a More

by Rosalynn Toutant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimi Garvay
Feb 03, 2022 -

West Coast Ford Lincoln responded

Good morning Rosalynn, thank you for taking the time to share your experience at West Coast Ford Lincoln. I will be sure to pass along your kind words to Jimi. Hope you are enjoying your new vehicle. We appreciate your business and look forward to serving you again soon.

September 16, 2021

Keep up the good work..job well done! A big thanks to all at ford.. More

by Sonnybee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittney and Brad
Feb 03, 2022 -

West Coast Ford Lincoln responded

Good morning, thank you for taking the time to review West Coast Ford Lincoln. We look forward to serving you again soon.

September 13, 2021

Very helpful and friendly service. Quick, efficient turnaround and only did what was needed/requested. More

by WV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Feb 03, 2022 -

West Coast Ford Lincoln responded

Good morning, thank you for sharing your most recent experience with the Service Department at West Coast Ford Lincoln. We look forward to serving you again soon.

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