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Wellington Motors Limited

Guelph, ON

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777 Reviews

935 Woodlawn Rd West

Guelph, ON

N1K 1B7

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777 Reviews of Wellington Motors Limited

December 28, 2017

Poor customer service on new vehicle! Endless engine light and sensor issues on brand new Laramie ecodeisel.... service manager acts like he is doing you a favour by repairing issues under More

by dodgeed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil McIntyre
Dec 28, 2017 -

Wellington Motors Limited responded

Allison, I am sorry to here that you have had "nothing but problems" with your new truck and apologize in that you feel we are not concerned with the issue on your Truck. A review of your service history indicates you were in once prior to today with a check engine light on, no drive-ability issues were noted. A diagnostic was performed, a sensor ordered and an appointment set for today to have it installed. As I understand it within the last 24 hours you experienced a throttle light on and a lack of power which we added to your work order to investigate today when the vehicle is in for the sensor install. Today, our Service Manager was simply trying to communicate that we have had 3 units come in with the same description in the last 48 hours, 2 of which are demos our staff are driving & we are working on determining the cause. This issue seems to be related to the -25 degree [with wind chill] temperatures we have experienced in the last few days, condensation in the charge air cooler freezing up a air temp sensor affecting turbo boost. The two demos we had the issue with did not have the winter front cover on nor the block heater used. Owners manual pg 232 covers the recommendations and requirements re winter cover and block heater usage. We see your winter cover was on, not sure about block heater usage. Rest assured we are working on getting to the bottom of this issue.

December 22, 2017

Great Team Wellington Motors Great sales guy willing to go the extra mile to do whatever he can to help you get the vehicle You want. So drop in to Wellington Motors and see Jeff More

by Jackster12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa MacGregor, John Byrne, Jeff Shackell, Owen Jayne
December 22, 2017

Excellent I have nothing but nice things to say about my experience with this dealership. This is my fourth time buying a car from Dave and I have gotten exactl More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Atkins , Dave Schneider, Brad Corbett
December 13, 2017

Awesome experience I have never been so happy and had a better experience purchasing a vehicle in my life. Jeff was a wonderful gentleman to deal with and felt absolute More

by Adam G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa MacGregor, Jeff Shackell
December 12, 2017

Horrible experience leaving me feeling very underappreciated Came there with the intention of trading in a 2012 Grand Caravan Crew for a brand new Jeep Grand Cherokee SRT. I live in Guelph and was hoping to giv More

by Unsatisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know and don't really care. I don't want to get someone in trouble, but thought you may want to know.
Dec 12, 2017 -

Wellington Motors Limited responded

Thank you for taking the time to complete a review and apologize that your experience was less then excellent . I would like the opportunity to look further into your visit here if you would consider providing me more info, my email is sfairhall@wellingtonmotors.com.

December 09, 2017

Friendly ! Very nice and honest when it came down to everything and told me about all the fees and didn’t hide any costs. Would definitely go back! More

by Jbus13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Hart
December 07, 2017

Comfortable, Easy going and Professional ! I had the pleasure of purchasing a new vehicle from Wellington motors and it was the easiest and most comfortable purchase. As a young guy I was worri More

by Thisguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Reilly, Chris Fournier
December 05, 2017

Better than expected Went in with no expectations at all. Just thought I would see about options as my current vehicle no longer suited my needs and I was upside down in t More

by Bluebustom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Corbett, Brent Johnson, Laura Dunat
December 05, 2017

outstanding service with extraordinary advice I had a grand caravan I needed to get rid of asap that I had purchased a year ago with my now ex girlfriend. Jeff and Vanessa took the time to walk m More

by AmpersAnd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa MacGregor, Jeff Shackell
December 03, 2017

Smooth! Got a great truck and a great deal! Everything was smooth and painless! Walked in and told him what I was looking for. Trevor got what we wanted! More

by Tred
Recommend Dealer
Yes
Employees Worked With
Brad Corbett, Trevor Hart
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