Waterloo Nissan

Very bad experience I want to let you know about my very bad experience with your dealership, Waterloo Nissan. We put deposit on Leaf SL on the 12th of March this year I want to let you know about my very bad experience with your dealership, Waterloo Nissan. We put deposit on Leaf SL on the 12th of March this year at Waterloo Nissan. A salesperson calculated our car in trade as a $ 24000 ( 2015 Rogue SL AWD Platinium, 31000 km ) and we have accept this and he made approximately $ 500 monthly payment. We were happy and impatient to get our first EV. 8 days ago( Wednesday} we got a call from salesperson at 7 pm that they have one cancelation and we have to come there immediately if we want to take this car. We went at dealership and we were excited B U T .... A salesperson gave us Bill off Sale which include $ 4700 for lower value of our Rogue than earlier and $ 638 monthly payment. They estimated our Rogue as $ 18500 !!! This price is $ 6000-7000 lower than average market price and $ 5500 lower than they offered us earlier. We didn't accept that and 4 days latter we cancelled our order. My question is : WHY SHOULD ANYBODY BUY A NEW CAR FROM NISSAN IF WE WILL LOSE $ 4700 FOR 3 YEARS ? The dealership tried to take advantage of the big demand for the Leaf before ON election to earn extra money. It was very unfair to give us a fake estimated value to our Rogue just to increase orders for the Leaf. Unfortunately , we are left without wanted Leaf and we will wait to end of lease , will return car back to Nissan and we will never buy a car from Nissan again. More

Incompetence at its finest I wouldn't give them the one star but doesn't list other options.They did the first oil change on our 17 Versa. They didn't secure the drain plug. I wouldn't give them the one star but doesn't list other options.They did the first oil change on our 17 Versa. They didn't secure the drain plug. My hubby called me at the side of the road no oil or plug. We towed the car back there. They haven't checked for damage. The put oil and a plu back in a said it was fine. I've been trying to contact them to see about cleaning ou brand new driveway of the oil eating it. They pressure washed the oil off the car and took off his undercoat. No compensation. When he picked up his car there is still oil on his brake rotors. Greedy crooks. More

The worst service I’ve EVER Every person that I came in contact with being the sales manager to the worst Customer Service Manager of any service Dept I have ever dealt with... w Every person that I came in contact with being the sales manager to the worst Customer Service Manager of any service Dept I have ever dealt with... were unprofessional, incompetent except for ‘passing the buck’ and blaming the customer for something their dealership failed to do correctly! They are like Ins Companies that want your business but when it’s time for service... the bottom falls out!!! I would NEVER buy another Nissan product after dealing with this dealership More

Title Went in to look at a truck only because it wasn't a Nissan. The salesman Asmat was pushy and tried to take advantage of me by saying there's someone d Went in to look at a truck only because it wasn't a Nissan. The salesman Asmat was pushy and tried to take advantage of me by saying there's someone down the hall also interested so we have to make a deal soon .... what a load. It was like pulling teeth to get the gas topped off but overall I got a great truck that's never given me problems 6 years later nonetheless I wouldn't recommend these people to anyone. More

Scammers! Where's the zero button for ratings? This dealership is terrible for not caring about your experience and ho to save you on repair costs. The servic Where's the zero button for ratings? This dealership is terrible for not caring about your experience and ho to save you on repair costs. The service manager doesn't care about listening to anything that may help you out. The default position is "replace it all at maximum cost" without trying to systematically diagnose the problem in a logical fashion. It also seems as if we had a lot of premature repairs that magically seemed to be needed right after a prior repair. Terrible place. Nobody cares. Buy a Honda. Waterloo Honda is the other end of the spectrum. Great service and they do care. Honest with integrity unlike Waterloo Nissan. More

Rust protection warranty They will sell you rust protection warranty wich is useless because I have hole in my car and they say the don't cover rust which is coming from outsi They will sell you rust protection warranty wich is useless because I have hole in my car and they say the don't cover rust which is coming from outside but they don't tell you that before you sign agreement and Carlos a service manager is very rude person who allways try to sell you something that you don't need. I will never buy a car rhere again. Rust protection company does not have an adress or phone number. Worst car experience in my life. More