Waterloo Nissan

Took my money and ran! What happened to full circle service! Purchased a brand new Rogue in January, no follow up at all. You would think in todays world you would receive a follow up to see how things are going Purchased a brand new Rogue in January, no follow up at all. You would think in todays world you would receive a follow up to see how things are going. Based on the entire experience it really shouldn't come as a surprise I guess. I would expect that if it was a used car at some Joe Blow dealership but this is Nissan dealership and its a brand new car. The sales agent received the commission and didn't have to do a thing! Blair took over the sale after several ball drops with the self proclaimed best sales agent. The rogue was delivered with a half tank of gas and not washed. Do yourself a favor and look to purchase some where else. They don't deserve your business. I will not be taking my vehicle to the dealer for service that's for sure. More

We just purchased a used vehicle from Stephany! She was very friendly, knowledgeable and great to deal with! She answered all of our questions and was very helpful! I would recommend Waterloo Nissan, espec very friendly, knowledgeable and great to deal with! She answered all of our questions and was very helpful! I would recommend Waterloo Nissan, especially Stephany!! 😊 More

Was treated very poorly by Blair the sales mangager. Wasted me and my friends time and offered a car that he couldn’t even sell. On top of this he was extremely rude and cocky. On the other hand ou Wasted me and my friends time and offered a car that he couldn’t even sell. On top of this he was extremely rude and cocky. On the other hand our salesman Nate was top notch. More

Pleasant staff, but the GM completely unresponsive. I have now been waiting over five weeks for a part I need to be able to latch a door closed. Told it "should" be in Feb. 4th. Far too long for such a have now been waiting over five weeks for a part I need to be able to latch a door closed. Told it "should" be in Feb. 4th. Far too long for such an established company. Not buying another Nissan since I can't depend on support. More

Extremely Disappointed with this dealership/Service department..So much so that we sold 4 yr old car after the last over the top repair charge so we would never have to deal with them again. Ex. Side department..So much so that we sold 4 yr old car after the last over the top repair charge so we would never have to deal with them again. Ex. Side mirror switch broke. We were initially told they would have to replace the door panel to fix it, quoted us $400. We asked them to check with Nissan cause it seemed extreme that you couldnt just replace a broken switch (We really should NOT have had to ask them to check). They checked, turns out they could just replace the switch, cost was $40. Example 2: known issue with fluid leaking into engine, quoted $1400 repair. Asked them if it was a “known issue/recall” maybe cause it sounded serious...they didn’t know. I Googled “known issue”, has and could cause catastrophic engine failure while driving. Asked the Waterloo service dept to bring this to Nissan’s attention as a known issue (I really should NOT have had to ask them) they did, only because we asked them to. Nissan covered 1/2, still cost us $700. Example 3. Passenger airbag fault...quoted us $250 just to look at it/diagnose and said repair could be as high as $900. After having the car 1 week, replacing many “parts” they said needEd to replace, still not fixed. Another week and they Finally diagnose as a harness issue. Cost $2400.00!!! ..no the harness probably costs $150...but Because they said they put “so much time into it they should have charged us $3000.00”....uhhmm cause why?....they couldn’t figure it out so we get charged for their lack of training, skill, problem solving ability!! We sold it 2 weeks later so we would never have to deal with them again. Service manager, Sheila Ping, was exceptionally non-communicative, didn’t even return calls for 3 days..had to get Nissan Canada involved just to get her to communicate with us ..which I think is part of her job as Service Manager. This may sound harsh but our experience with this dealership and Service department was so awful it needs to be shared so you are forewarned. More

Pleasant Purchasing Experience I recently bought a Nissan cargo van, and had a great experience. The staff was professional and efficient. Any questions and concerns I had regarding I recently bought a Nissan cargo van, and had a great experience. The staff was professional and efficient. Any questions and concerns I had regarding purchasing this used vehicle were answered and dealt with. I've been driving my van for two weeks, and so far, she runs like a dream. Thank you Waterloo Nissan. More

Happy with service, brought my mom to buy as well Thank you Devon Maguire for making the leasing experience of my Kicks a fun experience. He and the team went above and beyond to get me into a vehicle Thank you Devon Maguire for making the leasing experience of my Kicks a fun experience. He and the team went above and beyond to get me into a vehicle in my price range, and to schedule delivery within a few days, as my current vehicle had broken down catastrophically. I brought my mother with me to pick up my vehicle, and she traded in her Sentra on a newer model. Again, Devon went above and beyond to match her vehicle payment to her limited budget. She was absolutely thrilled and grateful. Our only recommendation to the dealership for improvement of the car buying/leasing experience would be to construct a check list so that the fine details of the deals and paperwork are taken care of in one sitting. More

Horrible, Dishonest and Shady. I went to Waterloo Nissan to buy my first car. It did not turn out well. Basically, they were selling me a car with a faulty transmission and covering I went to Waterloo Nissan to buy my first car. It did not turn out well. Basically, they were selling me a car with a faulty transmission and covering it up as "a sound from the timing belt". Prior to buying the car, Nissan had agreed on fixing the sound that was coming from the acceleration. When I went to go pick it up, the sound was still present. When I addressed it, they offered me the warranty. I said no. Again, they offered the warranty, but for $1000 less than the original price. I still said no. I told them that I was not taking the car until the sound is fixed, which was what was agreed on prior to buying. After several ignored phone calls and texts, I finally hear back from the sales manager telling me that they are waiting for a car part, which would take a couple of days to arrive. More delay. Couple days later, the sales manager calls me again and states that they got the part a while back but did was not successful because they "found out" that the whole transmission needed to be replace. You're telling me that these car salesmen and manager do not know what is actually wrong with a car? How did this even pass the safety if there was a fault transmission? Thankfully I got all my money back since I did not take the car off the parking lot. I highly do not recommend Waterloo Nissan due to their dishonest, misleading and shady business. 0/10. This website is making me choose an employee named Anne Aitken. Never dealt with her. More