Waterloo Honda

I had a very disappointing experience at Waterloo Honda. Took my Odyssey in for a service and to fix a rear entertainment issue. The staff was unprofessional and split the problem into multiple tasks to ove Took my Odyssey in for a service and to fix a rear entertainment issue. The staff was unprofessional and split the problem into multiple tasks to overcharge me. They also blamed my security camera installation for a harness issue, which I believe is inaccurate. Additionally, they showed clear bias because I purchased my vehicle from another dealership. Overall, the service was inefficient and overpriced. I won't be returning to this dealership. More

Great service. Was able to get car in for service in a timely manner. Clearly explained the problem and they were able to get the car repaired that day. Patient Was able to get car in for service in a timely manner. Clearly explained the problem and they were able to get the car repaired that day. Patient in answering all our questions. Very helpful . More

Tomas and the team took great care of me and my car. He thoroughly explained exactly what I needed to have done and what I should and shouldn't need done on my next regular maintenance visit. Really a He thoroughly explained exactly what I needed to have done and what I should and shouldn't need done on my next regular maintenance visit. Really appreciate it! More

Amazing service! !! Ordered parts and installed with 2 weeks, I will continue to use Waterloo Honda !! Ordered parts and installed with 2 weeks, I will continue to use Waterloo Honda More

Tomas and the team did a great job with my tire switch visit. Quick, so very friendly and effective. Thank you. visit. Quick, so very friendly and effective. Thank you. More

Great service. Gave all information that I needed for purchasing the car and explained everything before the test drive. Gave all information that I needed for purchasing the car and explained everything before the test drive. More

The purchasing process at the Honda dealership was not very satisfactory. Upon acquiring a new vehicle with 62 kilometers already logged, I observed that the car was notably unclean both internally and ex very satisfactory. Upon acquiring a new vehicle with 62 kilometers already logged, I observed that the car was notably unclean both internally and externally, resembling a demonstration model rather than a fresh purchase. Additionally, the absence of customary presentation gestures, such as a bow or ribbon during the delivery, contributed to an underwhelming experience akin to receiving a pre-owned vehicle. Moreover, during the signing of documents, there was a lack of adequate explanation regarding their contents, leaving me with uncertainties regarding the transaction. More

My experience at Waterloo Honda was top notch, Jorge Sandoval was the best car salesman I have ever dealt with, his knowledge of the Honda vehicles is incredible and he listens to the customer and provi Sandoval was the best car salesman I have ever dealt with, his knowledge of the Honda vehicles is incredible and he listens to the customer and provides his opinion based on questions he asks. I will recommend Waterloo Honda and Jorge Sandoval to anyone that I know is looking for a car. More

Toma is a great CSR. Highly knowledgeable, personable, and takes a keen interest in resolving customer issues. Highly knowledgeable, personable, and takes a keen interest in resolving customer issues. More

We have purchased four vehicles from Waterloo Honda and have never been disappointed!!! The care that Dave Howes has taken to make every experience exactly how a large purchase like a car should be, is sec have never been disappointed!!! The care that Dave Howes has taken to make every experience exactly how a large purchase like a car should be, is second to none!!! Dave is everything an auto salesperson should be!! Thanks again Waterloo Honda!! Love my 2024 Passport!! More