Waterloo Honda

Excellent customer service! Sales associates were very friendly and knowledgeable... never felt pressured or rushed... answered all my questions . I highly recommend them to anyo Sales associates were very friendly and knowledgeable... never felt pressured or rushed... answered all my questions . I highly recommend them to anyone looking to buy a vehicle. More

Jorge makes it easy We recently purchased our 2nd Honda Odyssey from Jorge at Waterloo Honda. After 13 years, we decided to pass on our first Odyssey to our teenagers, an We recently purchased our 2nd Honda Odyssey from Jorge at Waterloo Honda. After 13 years, we decided to pass on our first Odyssey to our teenagers, and purchase a new one for us. Once we decided we wanted another Odyssey, there was no question that Jorge was the one to see. His friendly and kind approach put us at ease while making such a large commitment. Jorge is trustworthy and knowledgeable. He was able to answer any questions we had, and we never felt any pressure. It was always evident that Jorge had our best interests in mind. He was accommodating to our needs and schedule, and always made us feel like we were the most important part of his day. Jorge is a real professional; I can't praise him enough! Jorge also introduced us to various other Honda staff members during the purchase process, that were able to process our purchase and teach us about our new vehicle clearly and without complication. Evan Frede was incredibly helpful and rounded out our experience with a reassuring confidence that left us knowing that we had made the right decision. The entire staff made us feel like family. We researched many other vehicles before making this choice, as we were not completely sure we wanted another van, but after this experience, I can safely say, I am a Honda owner for life and Jorge is the ONLY Service Manager I would ever use. I highly recommend Waterloo Honda and Jorge for any vehicle purchase. More

Excellent Overall everything went nice and smooth and got the car I wanted to get. The price was great and the condition of the car was in great condition. Overall everything went nice and smooth and got the car I wanted to get. The price was great and the condition of the car was in great condition. More

great customer support I received unexpected service for manufactures quality issue. I visited without booking however he arranged to necessary support promptly and fixed th I received unexpected service for manufactures quality issue. I visited without booking however he arranged to necessary support promptly and fixed the trouble in 1hr. It helped to keep my feeling positive about HONDA. More

Quick and friendly service Despite being understaffed, Rob Allan made sure my car was ready by the end of the day, and even let me arrive after hours to pick up my car. Both fri Despite being understaffed, Rob Allan made sure my car was ready by the end of the day, and even let me arrive after hours to pick up my car. Both friendly and high quality service. More

Great Service I came in for an oil change and as usual I was happy with the work done, friendly staff and price paid for the service. I came in for an oil change and as usual I was happy with the work done, friendly staff and price paid for the service. More

Oil, and winter tire change Very helpful, and understanding to a senior. Since this was my first visit after buying a Honda, I did not know what to expect, but the service rep . Very helpful, and understanding to a senior. Since this was my first visit after buying a Honda, I did not know what to expect, but the service rep ., answered any questions I had. More

Excellent experience leasing 2 vehicles Sales staff and sales team were very helpful and great to deal with. They worked with our budget to help us get the most "bang for our buck". Sales staff and sales team were very helpful and great to deal with. They worked with our budget to help us get the most "bang for our buck". More

Prompt service My recent visit was pleasant, thorough and informative! I had a few questions which were answered well! I would recommend the dealer! Glad to have suc My recent visit was pleasant, thorough and informative! I had a few questions which were answered well! I would recommend the dealer! Glad to have such great service! More

Extremely personable service Having a fairly expensive repair the staff in the service department were extremely informative and sympathetic. They did all they could to explain Having a fairly expensive repair the staff in the service department were extremely informative and sympathetic. They did all they could to explain what was happening how it was repaired and explain the cost. More