Waterloo Honda

Wait time for scheduled oil change is over 4 hours. Customer service is very poor. We switched to different location since and willing to drive few hours if needed so we can avoid Waterloo Honda. Customer service is very poor. We switched to different location since and willing to drive few hours if needed so we can avoid Waterloo Honda. More

Superior service I recently purchased a slightly used 2018 civic and I was greatly impressed with the care and commitment demonstrated toward me. Very thankful for Dam I recently purchased a slightly used 2018 civic and I was greatly impressed with the care and commitment demonstrated toward me. Very thankful for Damir Protudjer and Kourtney Pfeiler who made the process exceptionally efficient and smooth. I am unbelievably thrilled with my vehicle in every way. More

Over 4 hours for an OIL CHANGE!! We waited over four hours for an oil change yesterday! When we arrived, we were told that it would be two and a half to three hours which shocked us We waited over four hours for an oil change yesterday! When we arrived, we were told that it would be two and a half to three hours which shocked us but the mall is right across the road so we thought we could kill some time there. We went back to the dealership after two and a half hours (just in case they were finished) and waited over an hour and a half more..for a simple oil change. The blatant disregard for the customer and lack of respect for our time is gobsmacking! Needless to say it won't happen again to us. We are done! More

Very long wait time, worst customer service I went in at the first hour on Saturday (9am) for a quick oil-change. I as advised for the full service and the service person did not tell me anythin I went in at the first hour on Saturday (9am) for a quick oil-change. I as advised for the full service and the service person did not tell me anything about the wait time. I kept waiting. After 1.5 hours (~10:30am) I first asked and was told that the car will be ready shortly, after 45 minutes of waiting further, I asked again around ~12:15pm. This time they checked with the garage and it was told it would take another 40min to get the work done! In total it took more than 4 hours for the work .... they could have told this early .... I could have taken a ride back home and get some work done!!!!! Very bad customer service .... definitely not recommend. More

Fees Fees Fees, Terrible customer service. Be aware of all hidden charges. 1. $499 - "Green Ride certificate" for cars. It is a mandatory fees for them if you buy from Waterloo Honda only. Yo Be aware of all hidden charges. 1. $499 - "Green Ride certificate" for cars. It is a mandatory fees for them if you buy from Waterloo Honda only. You can avoid this, if you go to different dealer. 2. They dont see Honda plus product. Rust Poofing would cost you $1598.00 as you could do it for $799 in other dealership. I wouldn't go to this dealer 2nd time. I dont recommend them. More

Outstanding service from the Service Department After having an issue with our Pilot (not purchased from Waterloo Honda to add) Instead of selling me parts and sending me on my way, they asked me o After having an issue with our Pilot (not purchased from Waterloo Honda to add) Instead of selling me parts and sending me on my way, they asked me one question which saved me thousands of dollars. They advised me on an issue with our Pilot and even provided me with a loaner vehicle! Denise and Rob were outstanding and kept me in the loop throughout the whole process. Would highly recommend them for service!!! More

Jorge is awesome! I have leased many vehicles from Waterloo Honda all with Jorge. He is extremely professional and his customer service definitely exceeded my expectati I have leased many vehicles from Waterloo Honda all with Jorge. He is extremely professional and his customer service definitely exceeded my expectations :) Thank you Jorge. More

Great Experience This is my 2nd purchase from Jorge at Waterloo Honda, and I was again very pleased with my experience. The service was timely, informative, and everyo This is my 2nd purchase from Jorge at Waterloo Honda, and I was again very pleased with my experience. The service was timely, informative, and everyone at the dealership is always very friendly and helpful. I would definitely recommend for those looking to purchase a Honda. More

First time This was my first time buying a brand new vehicle, I did try other dealerships but this was by far the most helping and nicest team I dealt with. I’m This was my first time buying a brand new vehicle, I did try other dealerships but this was by far the most helping and nicest team I dealt with. I’m glad I chose Waterloo Honda. More

Respect I have been dealing with Waterloo Honda and specifically with Jorge Sandoval since 2006. All of the dealings have been with lease cars and the first I have been dealing with Waterloo Honda and specifically with Jorge Sandoval since 2006. All of the dealings have been with lease cars and the first four have been Fits. Each new Fit I leased had been an improvement of the previous one. This latest lease is with a 2019 HR-V and 'tho I've only had it for a week and a day, I must say that it is one super car. I am also quite pleased and am sure that my dealings with the service department will be the same. All of the previous 4 cars have had servicing done with expected results. More