Waterloo Honda

I brought my car in for a lot of things, needed stabilizers replaced, spark plugs, brakes etc. left the car there for a week as I was out of province. Got the car back trashed, think they may ha stabilizers replaced, spark plugs, brakes etc. left the car there for a week as I was out of province. Got the car back trashed, think they may have left it unlocked, lost my work boots. Claimed the car was brought in like that. They gave me a free detailing in exchange but I was busy that week and needed the car. They said to call back when I had time. About 3 weeks later, called back and scheduled the detailing, no one could find the information on this free detailing. Finally got a call back from the manager, she said she would work out a time for me and call back. I also expressed I would like new winter tires at the same time. Gave my credit card info and order in for the tires. I didn’t hear back for nearly two weeks, I had to call in. All of a sudden they had everyday open in the week for me to get the car detailed and the tires swapped. Booked the service for a week later. Dropped the car off the night before, they did the detailing but found out late afternoon that the tires were missing, told me someone else “accidentally” picked them up. Called back 20 mins later, found out that was a lie, they actually just didn’t order them. Had to wait another day for my tires to be put on. Finally the car is working but I’m not really impressed by the customer service. Car works great though. More

Dealer serviced my car promptly. I made an appointment and said I would wait for the car. I made an appointment and said I would wait for the car. More

I appreciated the communication the efficient response of my recall issue, the constant reminders for my appointment and the knowledge and support of the situation as it relates. my recall issue, the constant reminders for my appointment and the knowledge and support of the situation as it relates. More

Service is on the mark, says what it does and then does what it says what it says More

Servicing department is amazing, Toma is always very welcoming, super friendly and so very knowledgeable about my car. I highly recommend Waterloo Honda welcoming, super friendly and so very knowledgeable about my car. I highly recommend Waterloo Honda More

Vince was good to deal with and helped us with good negotiations, we ended up in something totally different than we originally thought, but we are super happy. Definitely glad to be back at Waterloo negotiations, we ended up in something totally different than we originally thought, but we are super happy. Definitely glad to be back at Waterloo Honda! Natasha the Financing Manager was outstanding went above and beyond, she really listened and made us super comfortable. More

Seems to be very active in soliciting customer feedback. Well organized Service dept., punctual, efficient, thorough. Well organized Service dept., punctual, efficient, thorough. More

Good job and friendly staff and they inform the customer about the service and situation of the car about the service and situation of the car More

Fast service that took care of all my problems in one day. 5 stars service! day. 5 stars service! More

Great service at Waterloo Honda. Thank you Toma for being so thorough and spending extra time explaining what work needed to be done on my vehicle. I normally go to Kitchener Honda f Thank you Toma for being so thorough and spending extra time explaining what work needed to be done on my vehicle. I normally go to Kitchener Honda for service (the last 2 years), but they are not near as efficient as this team. Kitchener Honda pushes you away and book appointments weeks away. Waterloo Honda was able to address the recall and any other concerns I had right away. Very professional and excellent service. Thank you. More