Waterloo Honda

We recently purchased a Honda Civic from Waterloo Honda, and the entire experience was smooth from beginning to end. We received all the support we needed throughout the process. A special thank you to S and the entire experience was smooth from beginning to end. We received all the support we needed throughout the process. A special thank you to Sunny, our salesperson, who was knowledgeable, patient, and did an excellent job helping us find the perfect vehicle. We'd also like to thank Kourtney, the Finance Manager, for making the financing process easy and stress-free. We're very happy with our new Honda Civic and truly appreciate the outstanding customer service. We highly recommend Waterloo Honda to anyone looking for a great car-buying experience! More

A pleasure to work with Daniel and all of the service department. Beginning with the smooth process in making an appointment for service to a friendly greeting on arrival set the tone for the day. Requir department. Beginning with the smooth process in making an appointment for service to a friendly greeting on arrival set the tone for the day. Required work was clearly explained to me and work which could be put aside pending my next visit were identified for me to decide upon. On time completion and a review of the multipoint review on my vehicle completed my experience with this skilled and professional Department and will bring me back in the future! More

At first i didn't have a great experience with the service team I waited for 4 hours at the dealership only to be told they didn’t have the part in stock and they would let me know but never did until service team I waited for 4 hours at the dealership only to be told they didn’t have the part in stock and they would let me know but never did until I called next business day. I called the parts department myself and after speaking with Brad the parts manager who confirmed they had the part in stock the entire time when I was told previously they have to order the part as it was under the extended warranty. Brad went out of his way to ensure they give me the best service and connected me to John the Service Manager who was very helpful and accommodating. John made sure the following day my vehicle was picked up and dropped off same day. I can truly say that I had the best service thanks to Brad, John, Andrew and the service mechanic. Sue R More

Great and timely service. Collins was very friendly and helped me pick needed service options. Highly recommend this place. Collins was very friendly and helped me pick needed service options. Highly recommend this place. More

Greg, the salesman, was very patient with my questions and helpful throughout the entire purchase process. and helpful throughout the entire purchase process. More

“Excellent service, friendly staff, smooth buying experience, fair pricing, and I’m thrilled with my new Honda!” experience, fair pricing, and I’m thrilled with my new Honda!” More

Service was fast, efficient, and friendly. They didnt overcharge for things I didnt need which was appreciated! They didnt overcharge for things I didnt need which was appreciated! More

I have always had my service, including tire swap and storage, done by Waterloo Honda over the years I have had my 2022 CRV. It's always good, sometimes great, but this time it was excellent! Collins Aga storage, done by Waterloo Honda over the years I have had my 2022 CRV. It's always good, sometimes great, but this time it was excellent! Collins Agahzadeh was my service advisor. He was patient, reassuring, and made me feel comfortable despite my concerns. He is a great communicator, which is such an important talent for someone in customer service. I took his card to share with my sister, who just bought her Civic from Waterloo Honda. We're hooked! More

The dealership answered my call and scheduled me in at my convenience. I dealt with one service person throughout the experience and he was always very helpful and pleasant with me. Everything was resolved convenience. I dealt with one service person throughout the experience and he was always very helpful and pleasant with me. Everything was resolved within the time frame told to me. More

Tim walked us through everything. He did a great job and we appreciate how he handled the sale of the car. The service Department did not include our tints on pickup however Tim is ha He did a great job and we appreciate how he handled the sale of the car. The service Department did not include our tints on pickup however Tim is handling the situation. Lookign forward to buying another vehicle in the future. More