Waterloo Honda

they reel you in with promises and don't deliver after the sale. purchased a pre owned Honda passport and while consider the purchase I expressed concern with a couple issues that our salesman promised wo the sale. purchased a pre owned Honda passport and while consider the purchase I expressed concern with a couple issues that our salesman promised would be addressed because the Honda certification program standards are set much higher than regular Ontario certification standards. Not true!!! The vehicle had some stone chips and had a couple scuffs in the paint. I was told that would all be fixed and buffed with a nice nano coating to protect for the future. I expressed that I wasn't happy with the amount of wear on the tires and initially told by the salesman that he was 90% sure those tires would be replaced as per the "Honda certification program" The purchase was made and when I came to pick the vehicle up all that was done was basically a wash and vacuum was all that was done. the scuffs had been fixed but the finish was poor. I complained that what was promised wasn't done. I also kept on them about the tire wear being an issue. The tires would barely pass inspection and after looking closer I found that 2 of the tires had cracks in the side wall. so they agreed to take the vehicle back to do the work to the paint that was promised. so I go to pick it up and again the stone chips weren't addressed. So after complaining again about the issue with the tires and paint. The salesman gets his manager to come come talk to me. I was made to feel like I was wasting his time (as he kept looking at his watch smugly) and he blamed me for just not accepting their answers about my complaints. Especially about the tires. my research told me that no tires with sidewall cracks of any kind should pass safety in Ontario. Yet this almighty Honda certification program wasn't willing to put new tires on the vehicle. and as for the paint chips that weren't addressed they just told me they would send me a paint chip pen and I could do it myself. I also purchased a tire warranty and an actual gouge had occurred in the sidewall of one of the tires in the time I had the vehicle. I asked about putting at that tire through the warranty and was told "oh well it's usually at least 3 weeks of ownership before we put anything through warranty. So basically they say what they have to to make the sale and if they deem your requests to be too much they just don't do them. Even if they were promised and written in text to me. after having the vehicle for a couple weeks it was obvious that the detail department is very poor at their job. the surface scratches that were supposed to be fixed are still there. I am left standing with having to purchase new tires in the near future as well. At the end of the day my experience is one that I would have expected at a random used car dealership on a destitute highway that swindles their customers. Waterloo Honda does not live u to the acclaimed Honda certification program. The only reason I left 2 stars is because the vehicle itself is solid and suites my families needs.(it's only 2 years old) More

Professional, efficient and friendly sales, service and finance departments -I highly recommend Waterloo Honda if you looking for a new vehicle finance departments -I highly recommend Waterloo Honda if you looking for a new vehicle More

Great experience at Waterloo Honda. Assisted us in making the best decision for us. Thanks Assisted us in making the best decision for us. Thanks More

The helpful and friendly staff made buying my first car a seamless and enjoyable experience seamless and enjoyable experience More

Nice work on my profile and staff is very polite and fast in work for cars in work for cars More

Kim was a great help. We were looking for a specific vehicle as I was very attached to my Honda Element that I had been driving for 18 years. I wanted a specific vehicle t We were looking for a specific vehicle as I was very attached to my Honda Element that I had been driving for 18 years. I wanted a specific vehicle that was selling quickly and there were not many left. Kim worked tirelessly to find it for us. She kept us informed and responded quickly to messages. Cars have changed a lot in 18 years and Kim was great at explaining these new items offering her help in my journey with this process. Thanks Kim for everything. I would absolutely recommend her to anyone looking for a Honda. More

Most horrible customer service ever received my lifetime. Waterloo honda should be careful of there two sales managers Brian & Kunal. Both of them were pain in the xxx who do not know how to behave with cust Waterloo honda should be careful of there two sales managers Brian & Kunal. Both of them were pain in the xxx who do not know how to behave with customers. I was very serious in making my deal with my initial sales person but seriously dropped my plan on Honda touring after experiencing these idiots. Customers are not your slaves rather they own you and they run you.. you cannot force them.. Never thought I have to deal with idiots like these specially in honda dealership. Would recomend people to be careful before visiting this place .. specially stay away from these mad guys even if you are mistakenly happen to be there. More

Helpful and friendly staff. No pressure for sale. Reviewed options. Gave a good deal on car and warranties. Would certainly go back or recommend for my friends and family. No pressure for sale. Reviewed options. Gave a good deal on car and warranties. Would certainly go back or recommend for my friends and family. More

Tim was adorable, he walked us through the entire process from test driving to financing. He is amazing person and knowledgable. I highly recommend this dealership to anyone looking for a new car. from test driving to financing. He is amazing person and knowledgable. I highly recommend this dealership to anyone looking for a new car. More

Our salesperson, Kim, was very helpful and friendly. Kim is a great communicator and did her upmost to ensure that we were satisfied. She is very honest and genuine. This is the second car that we purch Kim is a great communicator and did her upmost to ensure that we were satisfied. She is very honest and genuine. This is the second car that we purchased from her and the third from this dealership. We will be back again. More