Waterloo Ford Lincoln Sales

Amazing Service I recently attended Waterloo to service my Lincoln, the staff were amazing. Greeted by staff and resolved the issues in a timely manner. The whole ex I recently attended Waterloo to service my Lincoln, the staff were amazing. Greeted by staff and resolved the issues in a timely manner. The whole experience was awesome and would recommend this dealership. I was extremely happy with the whole experience. More

Horrible experience Unfortunately I have had poor service after poor service at Waterloo Ford. After purchasing my 2015 Ford Escape in September, everything just seemed t Unfortunately I have had poor service after poor service at Waterloo Ford. After purchasing my 2015 Ford Escape in September, everything just seemed to go downhill from there. When I went to pick up my new vehicle, not only was the sales consultant not ready to bring the vehicle up front, there was no gas in the tank, the keys could not be found, and the vehicle manual was nowhere to be found. The sales consultant did not go through the vehicle with me and I was left to found a scratch on it on my own. I was promised that follow up would be given in regards to same, but have yet to get that phone call. I had previously purchased a Ford Fiesta at the same dealership and in the months that followed, I received multiple phone calls per day in regards to my Ford Fiesta (which I no longer owned, which was traded in back to that SAME dealership). When I attempted to call back and ask why I was being called for a vehicle I no longer owned, the response I got was "Well we wouldn't call you for that." I decided to give them another try and use their service department for my first oil change and to check the coolant level on my new vehicle has it should not be as low as it currently it. I booked an appointment on a Tuesday for service using their online service booking and was expecting a follow up call within 24 hours (as stated on their website) to confirm my booking for the Friday. No phone call. I had to phone them and book an appointment over the phone. Definitely will not be returning to Waterloo Ford when I decide to purchase a new vehicle. More

Poor service - warranty not honoured I recently brought my 1.5 yr old car in for what appears to be a defect. The casing around the heater vent was peeling for no apparent reason. I was t I recently brought my 1.5 yr old car in for what appears to be a defect. The casing around the heater vent was peeling for no apparent reason. I was told that my warranty would not be honoured as it looked like it was burnt. There is no way anything could sit on that surface or be attached to that service, and is quite obviously a defect. I do not recommend this dealership as they will only honour the basics of a warranty, and have proven that their customers do NOT come first. Last FORD I will ever buy as a result. More

Amazing New Vehicle Sales Experience! Having recently leased a new 2016 Lincoln MKX from Dave Duff at Waterloo, I can sincerely report that I was extremely happy and satisfied with the pro Having recently leased a new 2016 Lincoln MKX from Dave Duff at Waterloo, I can sincerely report that I was extremely happy and satisfied with the process. Specifically, the service provided by Dave was top notch and what is expected from such a reputable dealer in Edmonton's long history. More

Noise car ! I bought anew 2014 escape last November, as it was winter , so I parked my new car on my parka most of the time until April 2015 , my work is out of c I bought anew 2014 escape last November, as it was winter , so I parked my new car on my parka most of the time until April 2015 , my work is out of city . So , when I use the escape I noticed lots of wind noise , first I thought it was windy outside , than I paid my attention for over a few weeks , nothing change does matter which weather conditions, it still make noise at all . I told with the dealership about this issue, they told me to contacted with service department, I did . The service department told me I have to pay 130 and plus for hour than they can to check it what is wrong . At that point, it was unacceptable and I refused . They offer customer satisfaction 100% , where this number came from ? I still drive my wind noise 2014 escape . More

Poor Service We purchased our truck here new. I dropped the truck off in them morning on the day of our appointment. Received a call around 11:00 that it was no We purchased our truck here new. I dropped the truck off in them morning on the day of our appointment. Received a call around 11:00 that it was not in yet but would be looked at in the afternoon. Received a call at 4:00 stating that it would not get in and could I pick it up and bring it back the next day. Trouble is, this is the 3rd time they have done this and will be the last. I will not be taking it back nor will I buy a Ford again. Apparently it means nothing when you buy a $55,000.00 truck from these people. More

very bad , what they want is only your money ! Never back ! The sale manager is Justin , he was promised me a lots , and that Scott was very nice before you signed agreement . Than ,once you done what they wan The sale manager is Justin , he was promised me a lots , and that Scott was very nice before you signed agreement . Than ,once you done what they wanted , they all gone ! Did they explain how much you could saving to pay bi-weekly ? What was base cost for car ? What were offers , and ...... Gave your credit card ,you will be the king ! Recommendation to all my friends , in my life time would not be the chance ! NEVER ,EVER AND FOREVER to go back that Ford dealer ship ,at least has car recall from Ford Canada . May go other Ford dealer than Waterloo !!!!!!!!! More

what a joke These guys need your credit card info within 10 seconds of your initial contact in order to even initiate the conversation. I felt immediate heavy pr These guys need your credit card info within 10 seconds of your initial contact in order to even initiate the conversation. I felt immediate heavy pressured sales tactics. Not recommended More

Have dealt with Waterloo for many years (20+ years. They are honest and trustworthy. No or high pressure sales pitch to deal with. Service is very good as well although sometimes hard to get a booking as are honest and trustworthy. No or high pressure sales pitch to deal with. Service is very good as well although sometimes hard to get a booking as they are very busy and can be on the pricy side for repairs. More