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Waterloo Ford Lincoln Sales
Edmonton, AB
359 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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359 Reviews of Waterloo Ford Lincoln Sales
August 28, 2017
Worst Customer Service I have ever experienced They sold me the wrong VIN number, screwed up my financing so bad that Ford Credit told me not to make payments until they could figure out where the They sold me the wrong VIN number, screwed up my financing so bad that Ford Credit told me not to make payments until they could figure out where the dealership transferred the necessary funds (which was finally resolved a month after the vehicle was delivered), would not call me back, did not even pretend to care about my business once they had the sale, were late in delivering the vehicle. I eventually got a meeting with the general manager, who really couldn't have cared less and basically told me that once the financing was straightened out that I could just forget about dealing with them again. Just a disgusting way to treat a customer. More
by WaterlooFordSucks
Employees Worked With
Guy Bourdain
August 20, 2017
Very Friendly Staff I visited Waterloo Ford on a Saturday morning thinking I would test drive an Escape and experienced such a welcome by everyone from the receptionist t I visited Waterloo Ford on a Saturday morning thinking I would test drive an Escape and experienced such a welcome by everyone from the receptionist to the owner that I knew I had found the right place to buy my next vehicle and bought one immediately. The staff are knowledgeable and will work with you to find options that meet your needs. My last vehicle was through them as well and I'm happy to be a repeat customer. More
by Anna
Employees Worked With
Mark Reimer, Tanner Bordian, Mildred Xaysanasy
May 28, 2017
unethical Bought and financed a car from Waterloo Ford in Edmonton. Was told the bank would charge a higher interest rate if we didn't purchase critical illness Bought and financed a car from Waterloo Ford in Edmonton. Was told the bank would charge a higher interest rate if we didn't purchase critical illness insurance ($4300 on a $25000 loan). This was a lie to coerce us to buy the critical illness insurance (Waterloo's, not the bank). This also led us to believe we could not cancel the insurance because it was conditional to the lower interest rate. Turns out it could have been immediately cancelled because it was optional and not conditional to the interest rate. Total fabrication and deception by Waterloo Ford. The bank said they never made that request and it is not a policy to ever do so. They post an interest rate that is independent of any loan insurance. The interest rate does not change if you buy insurance or not. When I confronted the 2 senior sales supervisors about the loan insurance deception from their finance department they said I signed the insurance documents and there was nothing they could do for me. I'm out the money I paid for the insurance I didn't want to begin with. This demonstrates deceptive business ethics by Waterloo and Waterloo's unwillingness for compensation when called on it. More
by Terence Sanderson
Employees Worked With
Ken Digness, Guy Bordian - sales supervisors, Anukesh Utarid - finance manager
May 11, 2017
Excellent Service Department To come in twice a year for service is always an all day affair. Thankfully the Waterloo Service Department makes these visits as painless as possible To come in twice a year for service is always an all day affair. Thankfully the Waterloo Service Department makes these visits as painless as possible for me. The team is pleasant and extremely accommodating. Chelsey has taken car of my vehicle the last 2 visits and is always a pleasure. They think of everything; from offers of a coffee to a treat for my dog if I bring her with me. Even the young man who retrieves my car is a sweetheart. I'm apprised of everything that has been done to my vehicle and it is returned to me detailed beautifully inside and out. Plus the breakfast Denver sandwich in the cafeteria is stellar.......who could ask for anything more! More
by spider2014
Employees Worked With
Chelsey and the young man who retrieved my car (forgot his name)
May 02, 2017
Always Great Service Clara, my Service Consultant always greets me with a smile and goes out of her way to provide honest, efficient and economical service. Clara is a gre Clara, my Service Consultant always greets me with a smile and goes out of her way to provide honest, efficient and economical service. Clara is a great communicator - I'm always well-informed as to what's happening with my vehicle. I know what to expect - no surprises. More
by Jakab
Employees Worked With
Clara
April 20, 2017
Sales and Service Excellent Purchasing our F150, 2014 was a great experience. Am still able to call up the salesman with a question and he always calls back. Maintenance has be Purchasing our F150, 2014 was a great experience. Am still able to call up the salesman with a question and he always calls back. Maintenance has been a breeze, the appointments were easy to schedule, accommodating to my schedule and a ride always available when I was working and needed one. Such service is so needed when you live on the north and work in the south. Now retired, I tried the Quick Lane and waited. This too was easy and comfortable. Coffee was offered, waiting area clean, TV nice, and I only waited for 45 min. Even was allowed to have my dog with me and he got loads of attention too. I cannot fault Waterloo Ford for anything , my experience with them has been "two thumbs up". More
by Bubblegum46
Employees Worked With
Ron Bergoine, Salvatore Pisani, service advisor Russell.
December 12, 2016
Yes and No Service department is fine but the QuickLane is awful. Twice I dropped in for oil changes and was told it would be a couple hour wait. Explained that Service department is fine but the QuickLane is awful. Twice I dropped in for oil changes and was told it would be a couple hour wait. Explained that to the service reps that called me to tell me that service was due. They said they were now taking appointments for QuickLane so I setup a time, arrived 15 minutes early and checked the vehicle in. After grabbing a coffee and visiting the showroom I returned 40 minutes later and my vehicle was still outside where I left it. Was told they couldn't get at it for a while. They set the appointment time and failed to deliver. More
by richardo
Employees Worked With
Jennifer
October 28, 2016
Good job Had me vehicle in for some work. Part was ordered and had my vehicle back in a timely fashion. I was given a free service loaner for the whole time my Had me vehicle in for some work. Part was ordered and had my vehicle back in a timely fashion. I was given a free service loaner for the whole time my MKT was in service. I was also contacted regularly with updates on the part and my vehicle once the part was In. More
by Mkt
Employees Worked With
Russ and Cody
October 22, 2016
good company like this dealership, always good service with customer and very nice worker. free shuttle ride to and from was good option so you don't need to wait like this dealership, always good service with customer and very nice worker. free shuttle ride to and from was good option so you don't need to wait for your vehicle. More
by ELLEN
Employees Worked With
service girl
October 16, 2016
Top notch customer service I was attended to very quickly. As soon as I drove up some one was there to assist me and get me on my way. Had my vehicle back to me the end of the d I was attended to very quickly. As soon as I drove up some one was there to assist me and get me on my way. Had my vehicle back to me the end of the day. Good customer service goes a long way. More
by Tracy123
Employees Worked With
Service
