Waterloo Ford Lincoln Sales

Hi I had some starting issues with my brand new 2019 Ford F150XLT. I guess it was on the lot for awhile and the battery longer for sure. I had it towed in to Waterloo (only 2100KM) on it. Marni in service wa F150XLT. I guess it was on the lot for awhile and the battery longer for sure. I had it towed in to Waterloo (only 2100KM) on it. Marni in service was on it right away and kept me updated. Short story she had a new battery installed on warranty no issues now. Thanks Again Marni. Great service.:) Joachim Kraus More

Ken did his best to accomodate my needs for my winter tires. He did awesome, he is friendly and has sense of humor. Details of payment explained very well. High five! tires. He did awesome, he is friendly and has sense of humor. Details of payment explained very well. High five! More

I have done business with four different Ford dealerships to date and Waterloo Ford is the best, hands down. Our salesperson Brooklynn provided the best shopping experience! She listened to what we asked to date and Waterloo Ford is the best, hands down. Our salesperson Brooklynn provided the best shopping experience! She listened to what we asked for and provided options that exceeded our expectations. Brooklynn was very responsive to our questions and followed up when promised. Chris in Finance ensured that everything was written up exactly as quoted, not a penny more. It is clear from our experience with Brooklynn and Chris that Waterloo Ford puts customer service as a top priority and those are companies we love to do business with! More

Nino Dal was so helpful and transparent to us..Friendly and accomodating too. He gives more than we asked.He calls me time to time for update. and accomodating too. He gives more than we asked.He calls me time to time for update. More

An excellent recovery in customer service after a misstep by an employee booking my service work caused me to question the honesty of the dealership! My fear was quickly addressed by Chris Clarke (Sales Fina by an employee booking my service work caused me to question the honesty of the dealership! My fear was quickly addressed by Chris Clarke (Sales Financing) who made immediate communication with me, and initiated correction of the issue. Quickly & efficiently, I was then booked for my intended services. Marni in service was the next company representative who restored my respect. Ultimately, I am reviving my faith & loyalty to Waterloo Ford. Exceptional recovery, guys! Thanks a lot!! More

My 2nd new vehicle from Waterloo. Plus a couple from Freedom. As always, I picked up my new F150-a fast, easy, friendly deal. Thanks Marco-5 stars buddy. Be back next season to check out the Bronco's Freedom. As always, I picked up my new F150-a fast, easy, friendly deal. Thanks Marco-5 stars buddy. Be back next season to check out the Bronco's with you! Dwaine More

Overall we had a good experience with WaterlooFord dealership.our new purchase was smooth and without any hassle. Hope the service level stays same when we bring our 2020 Ford Expedition for all futur dealership.our new purchase was smooth and without any hassle. Hope the service level stays same when we bring our 2020 Ford Expedition for all future maintenance. More

Staff is friendly, knowledgeable, and helpful. They listen carefully to my concerns and keep me updated on their strategy for my vehicle and the cost of repairs. I don’t feel they are trying to “up sel listen carefully to my concerns and keep me updated on their strategy for my vehicle and the cost of repairs. I don’t feel they are trying to “up sell” all the time or recommend service I don’t need. More

Great service! Stranded and they fast tracked service Great service! Stranded and they fast tracked service for me! Kept me posted on the progress as I had to get a hotel room while I waited. Great service! Stranded and they fast tracked service for me! Kept me posted on the progress as I had to get a hotel room while I waited. More

Will not purchase another vehicle from this dealership. The service department is fantastic and I will continue to bring the vehicle into their service station. The service department is fantastic and I will continue to bring the vehicle into their service station. More