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Waterloo Ford Lincoln Sales

Edmonton, AB

4.3
385 Reviews

11420 - 107th Avenue

Edmonton, AB

T5H 0Y5

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385 Reviews of Waterloo Ford Lincoln Sales

July 28, 2025

Sales manager Orlando along with salesman Dustin were very understanding of what I wanted in a vehicle and worked hard to get the right vehicle for me. Both Dustin and Orlando were a pleasure to work wit More

by Silver bullet
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dustin Liska, Orlando Alvarado
July 26, 2025

Grant was very informative and quick in helping me with my problem. Had me in a loaner and my vehicle back to me within 24 hours More

by Hu.harrison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant McNeill
July 23, 2025

Very friendly and helpful. Service was fast and efficient. I would return to the dealership again More

by Troy.Simoneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
July 18, 2025

Kenneth Dingness is an excellent service representative. He went above and beyond and insured I was looked after on my recent visit! He’s top notch! More

by Bruce Otto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie in parts and Kenneth in the service department.
June 03, 2025

Just had my 2018 MKX windshield replaced and tailgate motor repaired, Great service. Complete explanation by Ken Digness the service advisor and very user friendly service with transportation arranged. More

by waterontherocks82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Digness
May 29, 2025

I was very happy with the service provided by Ken. He fully explained the work that was done with me before I left More

by atcockle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Digness
May 28, 2025

Waterloo Ford is completely dishonest. I left my summer tires with them for storage, and now they’re claiming I “picked them up at delivery.” That never happened. I’ve never seen or touche More

by Kabir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim Raymond
May 28, 2025 -

Waterloo Ford Lincoln Sales responded

Hi Kabir, We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we take concerns like yours seriously. We’d like to look into this further and work toward a resolution. Please reach out directly to gmcneill@waterlooford.com so we can discuss the situation in more detail. Thank you, The Waterloo Ford Team

May 28, 2025

Been a ford customer of 12 + years , by far the worst experience ive ever had at any dealership.. tried to purchase a truck and before it was ready for pickup they scratched the bumper and had to repair More

by mitchellshears
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sully khan, martin song
May 28, 2025 -

Waterloo Ford Lincoln Sales responded

Hi Mitchell, We’re very sorry to hear about your recent experience. We appreciate your loyalty to Ford over the past 12+ years, and it’s disappointing to know we’ve let you down. This is not the standard we strive to uphold, and we want the chance to make things right. Please reach out to our General Manager, Martin, at msong@waterlooford.com, so we can review the situation with you directly. Thank you, The Waterloo Ford Team

May 28, 2025

Quick and easy service for maintenance of my vehicle. Convenient location and Uber pickup and drop-off included. More

by hws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Digness
May 28, 2025 -

Waterloo Ford Lincoln Sales responded

Thanks so much for the review!

May 22, 2025

The staff at the dealership were very friendly and helpful and our sales lady Brooklynn was excellent. More

by Ryker
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brooklyn Pollard
May 28, 2025 -

Waterloo Ford Lincoln Sales responded

Thank you so much for the review, Ryker!

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