Wallace Chevrolet

Untrained and unprofessional We purchased a used vehicle from this dealership recently. The ad stated 150+ point inspection. when we picked the vehicle up ALL fluids were low o We purchased a used vehicle from this dealership recently. The ad stated 150+ point inspection. when we picked the vehicle up ALL fluids were low or nonexistent. When we asked why they hadn't done an inspection we were told it was because there wasn't time. We gave them over 3 days for this process to take place and at no time did they tell us that the inspection was not done. They charged us for fuel but when we picked up the vehicle it was on empty. They had to repair items on the front end for it to pass the safety and bolts were left loose and rattling. We were told one interest rate and when we went to sign the documents it was another rate plus there was an increase in ministration fees. It seemed every time we turned around there was something else being added or changed to our bill. The used car sales manager was rude and unhelpful. We were told the salesman was new and not properly trained (not his fault) He did try to correct the situation to the best of his ability. Do not deal with this dealership if you want a smooth transaction! We thought it would be better going through a dealership instead of a private sale. We were very wrong! More

Uncaring I will never go to Wallace or any other GM dealer again . They did work I asked them not to do . They did not fully diagnose a problem after paying I will never go to Wallace or any other GM dealer again . They did work I asked them not to do . They did not fully diagnose a problem after paying for a inspection. You will not get a refund from them even if it is there mistake . They were eager to point out also bigger ticket items that need to get done but could not tell me when they had the tires off i need new wheel nuts .The Service manager was only giving me a credit . I was told well you need oil changes so you can use it for them I need.. They have a credit only policy so you will not get a refund . What a rip off, your held hostage to return to them for service or you lose your money .The service work i did get done with the credit conveniently was for the same total as the credit I had. The General Manager couldn't be bothered returning my call and General Motors Customer Care is anything but that . Apparently the dealers dictate to GM what the want to do for the customer .I would not recommend this dealer to anyone . They truly lack everything you should do to give good customer service. More

Sales New Steve Downey was Awesome. First of many vehicles. Customer service was above and beyond. Service was excellent as well. I was a little upset of how lo Steve Downey was Awesome. First of many vehicles. Customer service was above and beyond. Service was excellent as well. I was a little upset of how long it took to get my Truck ready but the quality is customer care was amazing. More

Salse-Service Had a awesome experience with my sales purchase and service experience! Excellent people with great attitudes. Will alway recommend this dealer to fr Had a awesome experience with my sales purchase and service experience! Excellent people with great attitudes. Will alway recommend this dealer to friends and family for sales and service. More

Bunch of Unprofessional Liars! Made a huge mistake buying from this dealership. They never return your calls, and then just make excuses to delay a response or result. They also f Made a huge mistake buying from this dealership. They never return your calls, and then just make excuses to delay a response or result. They also find ways to negate their warranty. More

Disgusting Very poor customer service would never recommend this dealership to anyone stay away. Salesmen are totally unprofessional and deceiving you cant trust Very poor customer service would never recommend this dealership to anyone stay away. Salesmen are totally unprofessional and deceiving you cant trust them at all. More