Volvo of Toronto

Unfortunately I became a captive audience. They missed to identify the problem 3 times and refused to promise to do it right or make any commitment to finally fix my car. Then gave me hard tim They missed to identify the problem 3 times and refused to promise to do it right or make any commitment to finally fix my car. Then gave me hard time and were angry because I ranked them 5. Retaliation I guess! More

Don't work with Volvo of Toronto! !! They are focused on sales and provide terrible support. It's worse than a used car dealership. I wish I had read the other reviews before I bough !! They are focused on sales and provide terrible support. It's worse than a used car dealership. I wish I had read the other reviews before I bought from them. Live and learn. More

Terrible Customer Service…. I leased a V60 from them. I’m about 4 hours away from this dealer but they had what I wanted in stock. Made the deal over the phone. I was hoping to expedite the sale as I I’m about 4 hours away from this dealer but they had what I wanted in stock. Made the deal over the phone. I was hoping to expedite the sale as I had a drive down to pick it up, however the deal didn’t come through in time so they arranged to have it floated at my cost. During the course of this deal I was passed from person to person. No consistency in contacts. Emails went unanswered and voicemails were never responded to. I asked “when will it be delivered” as this was a company car and was required. They said it would be picked up on Thursday. I assumed they answered my question however what they neglected to tell me is that it was picked up but wouldn’t be delivered for more than a week. I waited around all day Thursday and the car never showed up. Phone calls and emails never responded to so, they had my money but they never responded to when it would be delivered. I found out from the float company the following Friday that it would be delivered. Emails and voicemails go to die at this dealership. As soon as they have your money, you won’t hear from them. More

Great car, but wishing I didn't buy it because of the poor service at this dealership. The next closest dealer is too far away so I usually have to come here unfortunately. poor service at this dealership. The next closest dealer is too far away so I usually have to come here unfortunately. More

My sincere thanks to Lee, Francis & Seng. I have been A client of the dealership for as many years I have owned VOLVO. client of the dealership for as many years I have owned VOLVO. More

Horrible. No one returns emails or calls. They are happy to take a hold deposit, not so happy to refund it when the deal doesn’t happen. to take a hold deposit, not so happy to refund it when the deal doesn’t happen. More

I have owned a Volvo for 10 years. The service is almost always awful beyond belief. The worst service of any kind I have ever had. Service manager is insulting. Never, ever service your car at a Volvo always awful beyond belief. The worst service of any kind I have ever had. Service manager is insulting. Never, ever service your car at a Volvo dealer. More

A long overdue review having purchased an XC40 from Janet late last year. Janet was knowledgeable and seemed genuinely interested in my getting a car I’d be happy with versus generating a sale. She has foll late last year. Janet was knowledgeable and seemed genuinely interested in my getting a car I’d be happy with versus generating a sale. She has followed up a couple times since purchase to make sure all was well, not unexpected but very much appreciated. I would not hesitate to recommend her to friends and family considering a Volvo purchase Steve T More

Recently bought the XC40 Inscription last month with a faulty window frame and Volvo On-Call not working. The service department was good about arranging the window fix even though the reason for replacem faulty window frame and Volvo On-Call not working. The service department was good about arranging the window fix even though the reason for replacement was said to be because of “excessive play in window”. An inaccurate reason which places blame on the owner and had everything to do with how the car was originally built. Also, I was worried that my phone was the cause for lack of connectivity with the On-Call service only to find out that the salesperson never registered my car upon purchase and I had to follow-up with him twice before the situation could be rectified. Shouldn’t the salesman reach out to me when they realize the problem existed instead of saying he’s going to do it when I bring my car in, and not do it, and then I had to call him the next day to see if he did his job? Why should I be following up with problems that were never my doing in the first place. I was also frustrated with the sunscreen feature that stated it would close automatically in higher temperatures and I didn’t know how to activate it. The service personnel said there wasn’t such a feature even after showing them their own product description on their website. They simply shrugged, said it was probably an American feature and didn’t fully look into it for me even though they said they would when I dropped off my car 4 hours earlier and when they called to say the car was ready for pickup. They simply handed me my keys and said my car was around the corner. Is there no follow-up? And why do I have to go through the website to prove my point? Don’t say you’re going to do something when you have no intention. When I got to my car, all the interior coverings they applied was still in my car, and not removed. I doubt any disinfection was completed if their coverings were still there. The plastic covers did not fully cover the seat and the steering wheel covering was thrown onto the passenger seat. I would have appreciated personal that was more knowledgeable about their products and apologize for the inconvenience of having me follow-up twice with the salesperson to activate my on-call service. 6 hours of waiting for my car to only find out they couldn’t find the salesman who promised to activate my service and could not be found after they told me my car was ready for pickup. It’s frustrating. We’ve all invested a great deal of money for not only the product but the services - I would expect better. More