Volvo Cars Unionville

Volvo Cars Unionville responded

Thank you for letting our sales manager Pat to discuss with you earlier this week after your recent new car acquisition experience, and we appreciate your complete understanding of the situation. It's possible that there were some cultural differences at play, and David might have come across as firmer and more direct in explaining the initial issue with the extended warranty cancellation. Additionally, there could have been a misunderstanding, and he might have meant that it was not possible for him to process the cancellation request on the weekend. We want to take this opportunity to assure you that we have successfully cancelled the extended warranty purchase as of July 31st, 2023. Since the financing process was already completed at the bank's end last week, we can only proceed with a manual reduction of your down payment for the refund and subsequently issue a refund cheque back to you, We want to also emphasize that your monthly payment and the term registered with the bank have not been altered in any way due to the same reason. Please accept my sincere apology for any inconvenience caused, and we genuinely appreciate your understanding in this matter. If there is anything else we can assist you with, please don't hesitate to reach out. Volvo Cars Unionville management

Volvo Cars Unionville responded

Thank you Ravi, for taking the time to share your wonderful feedback about your experience at Volvo Unionville! We're thrilled to hear that the customer service that Bosco Ku provided you stood out from other Volvo dealerships you visited. Our team takes great pride in delivering exceptional customer-centric experiences, and we're delighted that we could make your visit truly world-class. We understand that purchasing a car is a significant decision, and we aim to make the process as smooth and enjoyable as possible for all our valued customers. Your kind words are a testament to the dedication and hard work of our entire staff, who are committed to delivering top-notch service to each person who walks through our doors. Thank you for choosing Volvo Unionville, and we genuinely appreciate your trust in us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with continued excellent service.

Volvo Cars Unionville responded

Thank you for your praise about your experience at Volvo of Unionville. It is our goal to support you in the journey of finding the most suitable car for you. It was our pleasure to introduce the different powertrains in our Volvo line up. We are happy to hear that you enjoy your decision. Thank you again for your kindness and we hope you enjoy your new Volvo!

Volvo Cars Unionville responded

Thank you Kyle for your kind words regarding your experience with Bosco! Attention to detail is one of the key pillars to our excellent customer service at Volvo of Unionville. Thank you for your time and recommendation of our dealership and we hope you enjoy your new Volvo!

Volvo Cars Unionville responded

Thank you for choosing Volvo Unionville once again for your family's car purchase. We are thrilled to have served you and your family for the third time, and we greatly appreciate your continued trust in our dealership. We are delighted to hear that Bosco and David provided you with a great sales experience. Their commitment to exceptional customer service is commendable, and we will make sure to pass along your kind words to them. It brings us joy to know that you are happily enjoying your new XC60. Your recommendation to your family and friends means a lot to us, and we strive to provide the same level of outstanding service to all our valued customers. Thank you once again for your kind words and support. We sincerely hope you enjoy your new XC60!

Volvo Cars Unionville responded

Thank you for your feedback! We are thrilled to hear that our team was helpful throughout the entire process, and we are delighted that you found a great car with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out!

Volvo Cars Unionville responded

Thank you for sharing your recent experience at Volvo of Unionville. We are delighted to hear that you had a wonderful car-buying experience. Our modern, cheerful, and welcoming facility is designed to provide a comfortable environment for our valued customers like you. We are thrilled to hear that Bosco Ku, our leasing manager, did an excellent job in explaining various aspects of the vehicle and providing attentive, personable, and knowledgeable service. We are proud to have Bosco as part of our team, and we will make sure to pass along your kind words to him. It's fantastic to know that Bosco remained responsive to your inquiries while you were waiting for delivery, and he continues to provide timely assistance even after the delivery of the vehicle. Your satisfaction and peace of mind are always our top priorities. We appreciate your recommendation of both the car and our dealership.

Volvo Cars Unionville responded

Thank you David for taking the time with our team at Volvo of Unionville throughout the whole process! Your praise towards Jimmy at Volvo of Unionville is very much appreciated. We appreciate your time as we always try our best to go above and beyond to create an excellent and memorable customer experience at Volvo of Unionville. It was our pleasure to be a part of your journey in getting a new car. Thank you again for your well wishes and praise for our team at Volvo of Unionville! We hope you enjoy your car!

Volvo Cars Unionville responded

Thank you for your kind review about your experience with Andrew at Volvo of Unionville! We strive to help all our customers find the most suitable vehicle for their needs through transparent and timely communication. Thank you once again for your review.

Volvo Cars Unionville responded

Thank you Mittal for taking the time to write this positive review of your experience with Bosco and David. We are glad to have had the opportunity to provide you with a pleasant experience in buying your Ford Escape. We strive for excellence in friendly customer service and transparent communication during the whole process. Thank you again for your acknowledgement for Volvo of Unionville, and we hope you enjoy your Ford Escape!