Volkswagen de l'Outaouais

Sure they will sell you the car but don’t bring it back for servicing! Full of false lies, zero accountability, disrespectful and accusatory to my wife who is the owner of the VW. They have no compassion for servicing! Full of false lies, zero accountability, disrespectful and accusatory to my wife who is the owner of the VW. They have no compassion and no customer service. You have to leave numerous voicemails and they are always” to busy” to call back. They treat their customers like idiots with no repercussions. You talk to the service staff Mark….. complete lies and inaccuracies …. Then a message to Daniel his supervisor…….. no better……. Now we are all leaving several messages to his supervisor Alex the general manager of the store……….. still waiting……. Wow what an exciting experience. Oh wait, they know you are coming in to pick up your vehicle …. They know you are not happy with the lack of service….. it snowed and your car is full of snow…… wouldn’t you have thought it may have been a nice gesture to clean off the car???? Why do that? Oh and you are coming in at 1:00 pm so as to not disrupt the managers lunch hour, he knows you are coming and…… he is nowhere to be found, how predictable, now he is not there to apologize, oh and he said he would personally arrange to be available next week to put the car up on the lift to check for the oil leak, oh and for free he said. Well I guess that was another lie! Well done guys, nice way to treat a lady. Oh, and she asked for a phone call because she missed you when she picked up the car. Guess what?…….. never got the call, thanks Daniel. More

Un gros zero! A chaque fois c'est la même chose: Je vous ai demandé de reparer mon auto. Vous avez dit et je cite: Il s'agit du "body control module" et c'est 900$ A chaque fois c'est la même chose: Je vous ai demandé de reparer mon auto. Vous avez dit et je cite: Il s'agit du "body control module" et c'est 900$++ pour le changer. Ok, j'ai pas le choix. "Votre véhicule est prêt!" - tout plein de codes d'erreur au démarrage... "Ohhh..ouain.. on avait pas vu ça... on a besoin de 2 ou 3 heures minimum pour trouver le problème..à vos frais, bien sûr! Chaque fois c'est la même chose, je vous amène mon véhicule et vos mécanos ne font aucun travail qui serait de mise dès le depart pour comprendre le problème. On fait le stricte minimum du "work order" et tadam! Fini! Ensuite c'est ajout par dessus ajout, temps par dessus temps.. j'en suis à plus de 1000$ avec ce problème. Un estimé misère! Un bon mécano ne relâche pas un "work order" d'un véhicule qui n'est pas 100% reparé pour le retourner au client..c'est simple me semble! Vous êtes incompetents. Je ne crois pas qu'il s'agisse de vos mécanos ou votre sraff et définitivement pas VolksWagen avec qui je n'ai eu que de bons services autant avec un autre concessionnaire que VW Canada. Le problème remonte beaucoup plus haut chez VW Outaouais pour vous assurer de maximiser les $. J'en ai ma claque. Alors non, désolé, pas content. Je me magasine actuellement un ID4 et je le prendrai à mon encien concessionnaire à Mascouche, 2h d'ici. M'en fout. More

Tout ce que j'ai à dire est que du début à la fin je me suis sentis écouté. Ils ont réponduent à tout mes besoins! Je suis très satisfaite. Je vous le recommandes!! suis sentis écouté. Ils ont réponduent à tout mes besoins! Je suis très satisfaite. Je vous le recommandes!! More

Pire concessionnaire de la région! Mauvais service à la clientèle et led vendeurs sont très malhonnête. À éviter Mauvais service à la clientèle et led vendeurs sont très malhonnête. À éviter More

I have been dealing with this dealership for over 40 years. I have bought cars and had them serviced. I have also referred 25 plus other people who have bought and serviced cars there. I have always bee years. I have bought cars and had them serviced. I have also referred 25 plus other people who have bought and serviced cars there. I have always been treated well and fairly in all my transactions. I will continue there because of people like Jean Francois in sales, Mark Bourret in service, Mark at the wash bay, Gabby and particularly Yvon great mechanics and the new general manager Alexander. I really appreciate the way I am treated by all at this dealership. My motto has always been to treat people the way I would like to be treated and in this case it has paid me great dividends Peter Hall More

Worst dealership in Canada. Crooked sales people and worst service department. They only care about the money, not you or your car.... Ever tried getting a callback....25 year Crooked sales people and worst service department. They only care about the money, not you or your car.... Ever tried getting a callback....25 year customer to VW as a brand and this dealership is making me re-think my loyalty to the brand. Worst ever! More

Really poor service. Brand new car, replacement of engine, and then not setting up the car properly, causing fatal issues with brand new car. Really hard to get respon Brand new car, replacement of engine, and then not setting up the car properly, causing fatal issues with brand new car. Really hard to get responses. Only documenting what is convenient, lots of delays, costs, etc... More

VW Outaouais n’est pas à la hauteur de la marque. Manque de staff, mécaniciens non compétents, changement de personnel et surtout mensonges et excuses pour leurs propres erreurs. Manque de staff, mécaniciens non compétents, changement de personnel et surtout mensonges et excuses pour leurs propres erreurs. More

Falsifying warranty start dates days, weeks or even months ahead of time instead of the correct date to manipulate quotas and sale numbers depending on the month the sale is in. Management doesn't care months ahead of time instead of the correct date to manipulate quotas and sale numbers depending on the month the sale is in. Management doesn't care and were Extremely hostile on the phone when asked to fix it. Renaud Plouffe spoke to me and he was VERY aggressive and didn't really care. How the place is still open is beyond me. Let's not forget how badly their service department (or lack there of is). They try to get away with all damages done by their incompetent staff that aren't even licensed. More

Service efficace et personnels courtois Une équipe qui écoute nos besoins Ils travaillent pour le clients Merci écoute nos besoins Ils travaillent pour le clients Merci More