Volkswagen Waterloo

Best dealership I've ever been to I honestly can not say enough good things about this dealership. I frequently recommend this dealership if the topic of conversation arises. Approxi I honestly can not say enough good things about this dealership. I frequently recommend this dealership if the topic of conversation arises. Approximately 7 years ago I purchased a pre-owned certified 2003 GTI 1.8T from this dealership. Not only has the car out performed my expectations, but the service and parts counter at this dealership is incredible. I do a lot of my own service on the car, and am always impressed with the knowledge and free advice I can get from the parts counter. Not to mention I've never had to wait more than a day for parts to be available. When buying parts they will often inquire about the job I'm performing on the car and mention clips or seals and fasteners for the job that may need replacing that I hadn't necessarily considered. When replacing the timing belt/water pump I was even able to purchase an aftermarket, made in Germany, cast iron impeller water pump from this dealership. When the job is beyond my capability or desire to do, the service here is excellent. Explaining any options there may be in the service job, and recommending logical preventive maintenance items that would be cost effective to perform at the same time. I've always been pleased with the work I've had done here. I've dealt with other (non-volkswagen) dealerships in the past for service, only to inspect the work later and find sub par workmanship or even damage to components surrounding the area worked on the car. During the pre-owned certified warranty period I had the car in for a few electrical items, quite a bit of front suspension work, exhaust flex pipe (which is one piece with the catalytic converter), heated mirror glass, window switches, possibly some other things, completely hassle free. The flex pipe job alone would have been over $1000 due to the cost of the part... Again, completely hassle free. The salesman I bought the car from initially no longer works at this dealership, but I do remember being able to negotiate some cosmetic repairs to the car, as well as a new rim that was badly curb marked. I HIGHLY recommend this dealership. More

Snow tire changeover Dave and the service team did a great job swapping over my snows for my summer tires this week! VW Waterloo provides consistently good service and nev Dave and the service team did a great job swapping over my snows for my summer tires this week! VW Waterloo provides consistently good service and never try to upsell me. Thanks guys! More

Used VW golf purchase Excellent experience. Good price on a used VW golf. They service the car and brought it up to a near new condition. Would recommend dealership Excellent experience. Good price on a used VW golf. They service the car and brought it up to a near new condition. Would recommend dealership More

Purchase of a new vehicle Customer service is great. Great mechanics that try to do everything possible to solve your problem with the vehicle. I highly recommend Waterloo Volk Customer service is great. Great mechanics that try to do everything possible to solve your problem with the vehicle. I highly recommend Waterloo Volkswagen dealership. More

Would recommend to anyone!! As a first time vehicle owner I did a lot of research and visited numerous dealerships around the KW area. Needless to say, at Volkswagen Waterloo I e As a first time vehicle owner I did a lot of research and visited numerous dealerships around the KW area. Needless to say, at Volkswagen Waterloo I experienced the best customer service anyone by far! Everyone is very welcoming and knowledgable and give you all the information one needs upfront. I'd like to personally thank Robert Vagacs for all his help and patience in making my buying experience the smoothest ever!! Best of all, I am very pleased to have found such an amazing car and at a dealership that is local!! Thank you very much Volkswagen Waterloo!! More

drove out for a deal Absolutely got what i was looking for. Definitely an organized dealership that takes pride in showing their best. In my case that also included elimin Absolutely got what i was looking for. Definitely an organized dealership that takes pride in showing their best. In my case that also included eliminating the foolishness that goes along with negotiating a car price. Prior to this purchase (at other, non-vw dealers) i`d had the experience of being pre-screened for financial soundness by being asked what my `husband`did for a living. (i`m not married - and i pay my own bills, but hey, whatever it takes to make a grown woman feel like she needs to leave your dealership as quickly as possible.) There was nothing but respect and dignity at vw waterloo. More

Good Service I want to say thanks to my dealer. He is really helpful. This is my very first car and I had a very good experience. The car is very good! I love it! I want to say thanks to my dealer. He is really helpful. This is my very first car and I had a very good experience. The car is very good! I love it! More

A great experience! Thank you James and Justin for helping me through my purchase on a tight timeline. You were both very helpful, courteous and friendly even though it Thank you James and Justin for helping me through my purchase on a tight timeline. You were both very helpful, courteous and friendly even though it was busy. I love my new Jetta!!! More

VW Waterloo Great dealership and great people. This is VW #5 from them. They will work with you to help you out and make some interesting deals. Great dealership and great people. This is VW #5 from them. They will work with you to help you out and make some interesting deals. More

I have bought 2 cars from Robert and everyone at VW Waterloo is an absolute pleasure to deal with. They will give you numbers in email and are not into the high pressure sales. Didn't have to hear th Waterloo is an absolute pleasure to deal with. They will give you numbers in email and are not into the high pressure sales. Didn't have to hear the classic " what do we have to do to get this done today" They are good at their job without being cookie cutter sales guys. I have only one complaint about this place and that it is in Waterloo. Drove from Toronto just to deal with these guys because it is worth the experience. More