Volkswagen Waterloo

Amazing! Many thanks to Justin and Shawn at VW Waterloo for making the smoothest transition to buying my first VW. :) !!! I am very grateful for the effort you Many thanks to Justin and Shawn at VW Waterloo for making the smoothest transition to buying my first VW. :) !!! I am very grateful for the effort you put in. You guys are the best! More

2017 Golf R From the moment I stepped into the dealership and spoke with Matthew the sales manager; met my sales rep Justin - I was on a test drive within minutes From the moment I stepped into the dealership and spoke with Matthew the sales manager; met my sales rep Justin - I was on a test drive within minutes. The drive sealed the deal, and I was on my way to making a purchase. They went out of their way to accomodate my requests and all in all, it was a low-pressure, great experience with the team at VW Waterloo. More

First Rate Dealership, Excellent Sales & Service Personnel This is the third VW car we have bought from this dealership, the last two from Michael Raab. I can’t speak highly enough of Mike Raab’s help in choo This is the third VW car we have bought from this dealership, the last two from Michael Raab. I can’t speak highly enough of Mike Raab’s help in choosing our new car. He knows his cars, is enthusiastic, never pushy and has a great sense of humour. What more can you ask for! My husband and I both feel strongly that buying a car is not only a purchase of a product, but entering into a relationship of trust. VW are lucky to have people like Mike—long-term, loyal staff that we can feel will be there when we return. More

Amazing People, Service & Cars Dealers are not only about the cars they have. It's mostly about how well they know their products and their customers. At VW Waterloo everyone feel Dealers are not only about the cars they have. It's mostly about how well they know their products and their customers. At VW Waterloo everyone feels VW. They know and respect their cars and customers very well. I've purchased more than one vehicle from there and am very happy to keep coming back. Thank you Robert and the whole team at VW Waterloo for making my driving pleasure always better. More

Good dealership, good people, painless purchase Very informative sales people. Helpful with all my questions and concerns. Very willing to offer any car for test drives for best decision. Negotiatio Very informative sales people. Helpful with all my questions and concerns. Very willing to offer any car for test drives for best decision. Negotiation was painless. Overall great experience. More

Amazing! From start to finish it was a wonderful and positive experience. Robert was great to deal with! I am happy with my purchase! Will be repeat customer f From start to finish it was a wonderful and positive experience. Robert was great to deal with! I am happy with my purchase! Will be repeat customer for sure! More

Professional, personsonable, make the experience fun. I have been a Waterloo Volkswagen customer since 1998, From the Manager down, everyone treats me very special. As a female customer, I am not made to I have been a Waterloo Volkswagen customer since 1998, From the Manager down, everyone treats me very special. As a female customer, I am not made to feel like I don't know cars. I really don't but don't tell them. MIchael Raab has been my salesperson for many cars now, and each time, I come away feeling like I matter and happy with a car that he has found for me that suits my needs. There is not a huge turn over in staff, so you see the same friendly faces again and again. The manager of the Parts and Service, Brad, always remembers my name and has time to chat. The front end staff at the Service Desk also make my visits a pleasure and they know my name and welcome me. They explain what they need to do, and how much I can expect to pay. They are sensitive when I have a time constraint. The Bookkeeper has been there as well since I came in 1998, and she is a dedicated employee. Would not want her job, I hate money. So I highly recommend this dealer and their staff. More

Great experience. I could not be happier with the 2017 Sportwagen I recently purchased. More than satisfied with the service provided to me by Mike RAAB. Incredibly e I could not be happier with the 2017 Sportwagen I recently purchased. More than satisfied with the service provided to me by Mike RAAB. Incredibly efficient and knowledgeable. More

Excellent Free shuttle pick up service. I've been there several times and sales are very patient and friendly. They are easy reached through phones and emails. Free shuttle pick up service. I've been there several times and sales are very patient and friendly. They are easy reached through phones and emails. I also had great experience with the shuttle service. Excellent visits for me. More

Best experience possible I had a great experience dealing with Mike and Shawn. It was hassle-free and very smooth. He went out of his way to locate the exact car I wanted and I had a great experience dealing with Mike and Shawn. It was hassle-free and very smooth. He went out of his way to locate the exact car I wanted and bring it in for me on a tight deadline. Additionally, I had very specific requests in regards to the delivery that were met without hesitation. I would definitely come back to VW Waterloo for my next car purchase and hope to have the pleasure of dealing with Mike and Shawn again. More