Volkswagen Waterloo

Worst service department i have ever seen. The manager over there have to know how to talk to customer. Intatead of accepting mistake. They are blaming me. The manager over there have to know how to talk to customer. Intatead of accepting mistake. They are blaming me. More

Best service centre ever! ! Nicest employees ever and super fast service as well. Definitely recommended! ! Nicest employees ever and super fast service as well. Definitely recommended! More

Terrible dealership. They do not help you when you need it. My wife and I have purchased four VW’s from them. Three were purchased from Mike Rabb who swallowed the Kool-A They do not help you when you need it. My wife and I have purchased four VW’s from them. Three were purchased from Mike Rabb who swallowed the Kool-Aid and provided no support on our latest purchase. False promises, lip service then radio silence. We had many issues with our 2024 Atlas that were ignored and were never corrected. The arrogance and lack of support from the dealership and Mike forced us to trade the Atlas in at 11,000 kms and purchase a new Lexus. If you are thinking of purchasing a VW from Waterloo VW or Mike Rabb, you may want to think twice! More

My wife and I have just started leasing at Volkswagen Waterloo- A good friend of ours suggested we deal with Ming Ge-- Ming really cares about his customers - you can tell that from the time you meet him Waterloo- A good friend of ours suggested we deal with Ming Ge-- Ming really cares about his customers - you can tell that from the time you meet him -- I have emailed him at night asking a simple question about leasing -- and not an hour later he is right back to me-- i have contacted him on a sunday afternoon not even expecting an answer back till monday -- but his answer comes back on Sunday afternoon - this guy is amazing-- we are now sold on leasing -- and we know if we have any problems with anything-- we can trust him to not only be a good salesmen-- but also a friend-- he knows relationship selling very well-- More

They do what they say, yes could be better, but then, everyone can be better. everyone can be better. More

The staff at Volkswagen Waterloo work incredibly hard to please their customers. They are very nice to deal with. please their customers. They are very nice to deal with. More

The service was amazing. Ben kept us updated and informed. We will definitly use them again and again. Ben kept us updated and informed. We will definitly use them again and again. More

Great service ! !!!. I would recommend to everybody. Knowledgeable, friendly staff. Service manager Brad gave me a great advice. Spotless clean showroom and s !!!. I would recommend to everybody. Knowledgeable, friendly staff. Service manager Brad gave me a great advice. Spotless clean showroom and service waiting area. Overall great experience. More

GREAT ! !! 👍🏻 Have nothing but good dealership experiences. Have n idea what else you want me to say? Maybe Thanks for the coffee? And my two hour drive !! 👍🏻 Have nothing but good dealership experiences. Have n idea what else you want me to say? Maybe Thanks for the coffee? And my two hour drive is worth it. More

This is the second time I have bought my vehicle here and was given an answer that didn’t really make sense to me. 1) I have a 2019 atlas and it was losing antifreeze some were but not leaving any puddle und was given an answer that didn’t really make sense to me. 1) I have a 2019 atlas and it was losing antifreeze some were but not leaving any puddle under the car. I took it in to the deal and the service advisor looked at it not the mechanic. The answer I got was “ at night when it gets cool the antifreeze evaporates” so that’s why I had to add more antifreeze every 3 weeks. In all my life of all my vehicles and dump trucks I drive I have never had to add antifreeze because of “evaporation at night “ Took it back for the second time after talking to the service manager and they presser tested it like they should have in the first place. Turns out the water pump was leaking and running down the engine block and boiling off before hitting the ground. So 2 trips to the deal very frustrating. 2) I was getting a burning oil smell from the engine. They changed the valve cover gasket when they replaced the water pump because it was leaking.I had a service done in March and 4 months later I am smelling burning oil again.I checked the oil and it was down and I had to add 1 quart of oil to the engine. Took it to the dealer and the basically the answer I got was “ it’s normal for the vehicle to lose oil”. For a vehicle that is 4 years old I am pretty sure that this not normally!! They told me if I smell it again bring it back. I just get the feeling from this service department that if it’s under warranty they’re real not interested in repairing it. But if you are will to pay they will do whatever it takes to fix it. More