Volkswagen Waterloo

This is the second time I have bought my vehicle here and was given an answer that didn’t really make sense to me. 1) I have a 2019 atlas and it was losing antifreeze some were but not leaving any puddle und was given an answer that didn’t really make sense to me. 1) I have a 2019 atlas and it was losing antifreeze some were but not leaving any puddle under the car. I took it in to the deal and the service advisor looked at it not the mechanic. The answer I got was “ at night when it gets cool the antifreeze evaporates” so that’s why I had to add more antifreeze every 3 weeks. In all my life of all my vehicles and dump trucks I drive I have never had to add antifreeze because of “evaporation at night “ Took it back for the second time after talking to the service manager and they presser tested it like they should have in the first place. Turns out the water pump was leaking and running down the engine block and boiling off before hitting the ground. So 2 trips to the deal very frustrating. 2) I was getting a burning oil smell from the engine. They changed the valve cover gasket when they replaced the water pump because it was leaking.I had a service done in March and 4 months later I am smelling burning oil again.I checked the oil and it was down and I had to add 1 quart of oil to the engine. Took it to the dealer and the basically the answer I got was “ it’s normal for the vehicle to lose oil”. For a vehicle that is 4 years old I am pretty sure that this not normally!! They told me if I smell it again bring it back. I just get the feeling from this service department that if it’s under warranty they’re real not interested in repairing it. But if you are will to pay they will do whatever it takes to fix it. More

Service was very helpful when I brought my atlas in. I was just under my drivetrain warranty for mileage, but over in years. They helped me out with a large repair bill. The adviser was very helpful and I was just under my drivetrain warranty for mileage, but over in years. They helped me out with a large repair bill. The adviser was very helpful and quick with responses. More

Knowledgable, friendly staff. Spotless clean showroom and service waiting area. The only place I trust to service my VW. Spotless clean showroom and service waiting area. The only place I trust to service my VW. More

Newly renovated bigger VW dealership. Friendly staff. Free level 2 charger but also level 3 that should be open to customers. Friendly staff. Free level 2 charger but also level 3 that should be open to customers. More

Great service. Always top quality work. Really appreciate how open they are about working with their customers schedule. Always top quality work. Really appreciate how open they are about working with their customers schedule. More

Great advise on my last service. No pressure on forcing customers to have only one option. Fair advise from Mitch. No pressure on forcing customers to have only one option. Fair advise from Mitch. More

Great customer service with great followup and explaining things clearly Staff are friendly and courteous things clearly Staff are friendly and courteous More

Friendly, efficient staff and management. Always provide excellent customer service and workmanship. Highly recommend to anyone purchasing or leasing. Always provide excellent customer service and workmanship. Highly recommend to anyone purchasing or leasing. More

Great customer service always go above and beyond could not ask for more thanks to Brad and staff in service not ask for more thanks to Brad and staff in service More