Village Chrysler Dodge Jeep

overall opinion. After dealing with them for a number of years things went quite sour after I had them repaint my van....very unprofessional. The bodyshop broke my After dealing with them for a number of years things went quite sour after I had them repaint my van....very unprofessional. The bodyshop broke my tailight lense and crazy glued it and I noticed...they did replace.....door locks not working and a cracked windsheild as well. My back door almost fell off as wrong tools used to tighten bolts to hold door on. They sent repair person with service manager to my worksite to fix but still had wrong tools to fix the problem. I went and bought correct tool and fixed easily myself. Also they had quite a time stopping a transmission leak after they did a simple service. After too many visits and excuses I had to move on to another repair facility.. More

FIRST WARRANTY SERVICE 2013 DODGE CARAVAN ON 02:00 PM 8/12/2014, I ARRIVED AT VILLAGE CHRYSLER DODGE JEEP FOR APPOINTMENT MADE ABOUT 1 WEEK EARLIER TO CHECK LHS (DRIVER SIDE) WIPER BLADE JUMPI ON 02:00 PM 8/12/2014, I ARRIVED AT VILLAGE CHRYSLER DODGE JEEP FOR APPOINTMENT MADE ABOUT 1 WEEK EARLIER TO CHECK LHS (DRIVER SIDE) WIPER BLADE JUMPING OR SHUDDERING AND PLOWING ACROSS GLASS ACROSS RATHER THAN WIPING CLEAN ON EACH LEFT STROKE. MR. PAUL BHOLA TURNED ON WIPERS AND KEPT SOAKING ME WITH MY WINDOW WASHER FLUID GOING RIGHT OVER ROOF OF MY 2013 DODGE CARAVAN. PAUL SAID HE COULD DO NOTHING AS WIPERS LOOKED OK TO HIM. I SAID VAN HAD ONLY 6 OR 7 THOUSAND KM ON IT, ALL HIGHWAY TO AND FROM FLORIDA, AND PARKED IN GARAGE REST OF TIME AND I DID NOT DRIVE TO DEALER TWICE JUST FOR FUN, I DON'T INCONVENIENCE MYSELF AND COMPLAIN OVER NOTHING. I EXPLAINED TO PAUL HOW THE LHS WIPER DID THIS CONSTANTLY FOR 3 DAYS OF RAIN RETURNING FROM FLORIDA, MAKING ME VERY ANGRY AND TURNING MY OTHERWISE ENJOYABLE TRIP INTO A PURE xxxx. THE RHS WIPER PERFORMED PERFECTLY. THAT IS CLEAR PROOF THAT LHS WIPER IS DEFECTIVE. PAUL SAID MAYBE MY "BLADES WERE DIRTY" AND I SAID I WAS METICULOUS ABOUT KEEPING WINDSHIELD AND BLADES CLEAN. I WILL NOT EVEN USE SERVICE STATION SQUEEGEES AND FLUID FOR FEAR OF SCRATCHING MY WINDSHIELD. PAUL SAID HE COULD DO NOTHING. I EXPLAINED THAT TRYING WASHER FLUID ON A PARKED CAR IS NOT THE SAME CONDITIONS AS DRIVING 100 KPH ON HIGHWAY DURING HEAVY RAIN, SO WHY NOT TAKE MY WORD FOR IT AND REPLACE LHS WIPER ARM AND BLADE? PAUL SAID HE COULD DO NOTHING. I ASKED IF HE COULD ADJUST WASHER NOZZLES TO GO ON WINDSHIELD INSTEAD OF RIGHT OVER ROOF OF CARAVAN. PAUL SAID HE COULD DO NOTHING, THAT THE NOZZLES WERE "NON-ADJUSTABLE" AND WALKED AWAY. AS MANY CARS ARE ADJUSTABLE I CHECKED LATER BUT SEE NO (OBVIOUS) ADJUSTMENT, ANOTHER REASON FOR LOW VEHICLE PRICE, I GUESS. THUS MY 2 TRIPS TO VILLAGE CHRYSLER FOR MY VERY FIRST WARRANTY SERVICE WERE A COMPLETE WASTE OF TIME. AS THIS IS IN TOTAL CONTRAST TO DEALER'S ADVERTISED SLOGAN "TREATS THE NEEDS OF EACH INDIVIDUAL CUSTOMER WITH THE UTMOST CONCERN" I WILL NEVER BUY ANOTHER VEHICLE FROM VILLAGE CHRYSLER AGAIN AND WILL ADVISE ALL MY TORONTO GTA FRIENDS TO DO LIKEWISE. THANKS, VILLAGE CHRYSLER, FOR YOUR KIND NON-ASSISTANCE, WHICH IS SIMILARLY NON-APPRECIATED. NOT A PLEASANT EXPERIENCE AND WILL BE REMEMBERED. More