Victory Ford Lincoln

Great Experiene The Victory Ford Lincoln team will go out of their way to meet your personal needs. Their response time in obtaining my Lincoln MKX was fabulous, exce The Victory Ford Lincoln team will go out of their way to meet your personal needs. Their response time in obtaining my Lincoln MKX was fabulous, exceeding my expectations. Great service, meeting us at our home to finalize all of the paper works and then delivering the vehicle to our door as well. Never have had that type of service before........I believe their intentions are to continue this practice. The Schiller's More

Awful I have had my vehicle into Victory ford several times over the past month for the same reason. All of which, my car has been returned not fixed and wi I have had my vehicle into Victory ford several times over the past month for the same reason. All of which, my car has been returned not fixed and with further problems caused by servicing, or lack there of. Finally, after hearing from others I decided to stop bringing my car into Victory and bring it to Lally Ford in Tilbury. ALL previous issues have been fixed and checked over 3+ times. Lally's staff and service department were very helpful, unlike Victory where I was told they didn't know what to do with my car and it must just be me who is noticing these issues. Now I do not wonder why Victory has such a bad rep. Do your job More

Always great experience I live in Windsor but I have no problem driving to Chatham to service my wife's Lincoln MKX. There was an issue with steering wheel commands cluster a I live in Windsor but I have no problem driving to Chatham to service my wife's Lincoln MKX. There was an issue with steering wheel commands cluster and they diagnosed and fixed the problem. More

Scratches and gouge on rear bumper I purchsed my Lincoln MKZ with the understanding that the scratches and a gouge on the rear bumper would be repaired before I took delivery. Not done I purchsed my Lincoln MKZ with the understanding that the scratches and a gouge on the rear bumper would be repaired before I took delivery. Not done properly. The scratches were still quite visible and the gouge only had a light coat of touch-up paint to the surface. It was not buffed out to my satisfaction. More

Great experience! First oil change and changeover to summer tires went well. No problems at all. Great loaner car (also a Lincoln). The only negative is that we had First oil change and changeover to summer tires went well. No problems at all. Great loaner car (also a Lincoln). The only negative is that we had to wait about 15 minutes for loaner to appear. More

Great experience, easy purchase Recently purchased a pre-owned Lincoln from Petrus Buys, and the service could not have been better. He personally drove the vehicle to me so that I c Recently purchased a pre-owned Lincoln from Petrus Buys, and the service could not have been better. He personally drove the vehicle to me so that I could complete a test drive inside of my tight schedule, arranged all of the paperwork and inspections and had the car delivered to directly to my office after I had purchased it! My Lincoln was reconditioned to a spotless, like new state and no one can believe it's a used car, I couldn't be a happier customer. Thanks to Mr. Buys, Ryan Pierce in Finance and the Victory Lincoln Team for a first class experience. More

Oil change I had an oil change last week and I am very satisfied. Staff are great to deal with. They do try to make things right. I had an oil change last week and I am very satisfied. Staff are great to deal with. They do try to make things right. More

My vehicle was recalled My car was recalled I turned it into victory ford with the in only issue being a fuel leak they let my vehicle sit for 5 to 6 months while waiting for My car was recalled I turned it into victory ford with the in only issue being a fuel leak they let my vehicle sit for 5 to 6 months while waiting for parts and the next thing u know my car needs new brakes, new rotors, pads and my transmission line was leaking fluid. They say they will do the work without charging labor it's bull because it's going to cost over 300 I just replaced both transmission lines in my suv and it cost the same amount at a garage. Ur better off not taking ur vehicle in for recall because when u get it back it has more problems then when u dropped it off. My fiance knows about vehicles and my cars brakes where fine before victory ford had it. I just bought tires for my car so if they have a flat spot I will really be pissed off. More

Great dealership, friendly people, it was a please My new truck transaction went flawless. Great dealership, and friendly people. Lots of trucks in stock to choose from. Very clean dealership. Smal My new truck transaction went flawless. Great dealership, and friendly people. Lots of trucks in stock to choose from. Very clean dealership. Small town feel. More

Slow and incompetent service department. Purchased 2012 F150 brand new. Was sold the Gas and Go package, believing it would be worry free maintenance and less work for us, as well as giving u Purchased 2012 F150 brand new. Was sold the Gas and Go package, believing it would be worry free maintenance and less work for us, as well as giving us a better trade in value. 1st oil change and wiper blade change service took 4 hours....... Next issue, truck seemed to be lurching forward upon initial driving, especially when cold. Very dangerous in a parking lot! They wouldn't look at that problem at a regular service visit, it had to be booked in for a separate appointment as the regular service people don't do special issues (?)...very inconvienient. They said no problems could be found as no codes were being given by the truck. Googled the problem, found a Ford TSB that described the problem to a tee, but when we mentioned it, we were told it didn't cover our serial number. We insisted they do it, lo and behold, problem solved. Every time it goes in for a gas and go service, it takes hours and hours. We are convinced that they never fully look over the vehicle as they should as we have had a chipped window for 2 years now and it has never been made note of on the service report. Likewise with a burnt out licence plate light, but suddenly they discovered it last time but as it was corroded off, it wasn't covered (out of warranty now) and wanted $160 to fix it, but it should have been noticed well before 60,000km was up as it had not been working since about 20,000, just proving that they do not do thorough checks of the systems when they complete the service report card. We have had issues with front brakes and emergency brake. Another service provider (whom we trust to give an honest look over and opinion) discovered that the emergency brake was seized (at less that 100,000km) proving that it had never been serviced and the new front brakes (factory replaced as per gas and go at 55,000) were in desperate need of servicing (lubricating, etc) with less than 40,000 on them again proving lack of maintenance or at least properly looking at them and advising us of the situation. The icing on the cake was the day they failed to call that the truck was ready to go and left my spouse stranded in chatham at 5pm with no ride to the dealership to get the truck. We are tired of having to babysit when we paid for worry free maintenance. I do not recommend this service department at all. Very frustrated and will not be returning. More