Vickar Nissan

Anxiety inducing, pressure, and belittling The only reason this review has 2 stars is because the salesman, Carson was awesome. He was incredibly friendly and helpful.... Unlike the rest of the The only reason this review has 2 stars is because the salesman, Carson was awesome. He was incredibly friendly and helpful.... Unlike the rest of the staff there. I was told via text after emailing to inquire about a 2010 VW Tiguan to come down and meet with Fawaz. When I arrived I asked for him and he said fairly annoyed that I was not there to see him, thankfully Carson came up to me and helped me out, but the initial greeting from Fawaz was terrible. We loved the vehicle, however I knew that the price on the vehicle was well above what it should have been (considering we found a 2012 Tiguan, $3000 less with 20,000 more kms, albeit fwd instead of the AWD of the 2010... And the 2012 came with 2 sets of tires.). My fiance tried to reason with them and they were condescending. We live 30 mins outside of the city, and I work across the city from the dealership. They kept asking us to come down and meet with them for no reason, wasting our time and gas. My fiance was ready to take the plunge on the vehicle as he wanted AWD... But I really felt incredibly uneasy about the whole deal. The vehicle was sent to a Volkswagen dealership to have recall issues fixed and they've been xxxxxxx us around on when the vehicle would be ready to pick up, with us coming down every day this week, wasting our time, with no answers. We then met with the finance manager egilo or whatever his name is.... He was egotistical, condescending and made me incredibly uncomfortable. All he wanted to do was talk about himself... Dude we don't give a xxxx about your fancy xxx car, we get it you're a shark who makes a xxxx ton of money. Anyways, he pulled up my credit score and belittled me about how it wasn't great blah blah blah... Meanwhile I make payments on time and have probably missed one payment ever.... Yes I have student loans, but who doesn't? And did the same to my fiance, who's score isn't great but that's beside the point. He told us he would get back to us today in regards to the application, but did not despite my fiance reaching out to him via email. I had incredible anxiety thinking I would never be approved. Today my fiance and I stopped in at the dealership that had the 2012 VW Tiguan... And man what a difference. They were kind, and helpful, and the finance manager said that my credit wasn't bad at all, putting me at ease. I'm going back to vickar nissan, only to retrieve the deposit I put down. Would not recommend. More

Mark Malahia is awesome. I bought my 09 maxima from the Regent location 3 years ago. Mark Malahia from the Service department is the only reason I continue to go there. Anytim I bought my 09 maxima from the Regent location 3 years ago. Mark Malahia from the Service department is the only reason I continue to go there. Anytime I bring in my car, he makes sure everthing is done properly. He calls you back on time, he listens properly and he makes arrangements for a rental when my car is been fixed. I highly recommend him anyday, anytime. Tosin. More

Avoid this place. Caused damage to my interior of my car during warranty work. Never repaired. Managers will just lie to you. The service department could not even put Caused damage to my interior of my car during warranty work. Never repaired. Managers will just lie to you. The service department could not even put a tire on right. The tire read this side inwards on the sidewall. They had to bring it in again and do it all over. More

Audio system in service for 23 days now Don’t buy any brand new platinum murano from this dealer! The audio system and the gps conflict and they stop working all of the sudden when they are Don’t buy any brand new platinum murano from this dealer! The audio system and the gps conflict and they stop working all of the sudden when they are both used at the same time! You take the car to this dealer where you originally bought it on Jan 2nd, they keep it up to now Jan 25th, only to figure out how to fix a simple audio system! Not responsive! Too irresponsible! It seems like they want to make you tired to forget about the problem! Oh and I forgot to mention that your safety seems not to matter for them as with the warranty package you buy from them they give you a simple car that I even don’t know the name for god’s sake, which doesn’t have ant winter tire! And last but not the least you pay a platinum full package car and they keep your car 23 days now to solve an audio problem! Won’t recommend this dealer to anyone! More

Trade in for a newer model The sales person I delt with pretty much sold MY SUV to my husband even after telling the sales person it was my car, not my husbands by both myself a The sales person I delt with pretty much sold MY SUV to my husband even after telling the sales person it was my car, not my husbands by both myself and my husband. We got a great deal on it that's why we choose to stay. The finance department was amazing! Gold stars and 10/10 for her. She took her time and explained everything in complete detail and answered all my questions. More

Listening to customer I dealt with Sameer at the Regent Ave Nissan and really appreciated that he listened to what I needed, did not try to talk me into a higher end model I dealt with Sameer at the Regent Ave Nissan and really appreciated that he listened to what I needed, did not try to talk me into a higher end model that I did not want or want to pay for. I am now enjoying my new Qashqai ! More

Sam are sales person was awesome It was great overall. Sales person Sam was awesome. Was a little posses off went we went to finicial guy that we didn't know before hand what we neede It was great overall. Sales person Sam was awesome. Was a little posses off went we went to finicial guy that we didn't know before hand what we needed to bring. But overall was very satisfied.😊 More

Positive experience Buying a car is an important decision that doesn't always conclude in one visit.I shopped around and ultimately ended my search where I began. MY sale Buying a car is an important decision that doesn't always conclude in one visit.I shopped around and ultimately ended my search where I began. MY salesperson Bill was professional and listened to what I wanted and not just consumed with selling me a car.I had gone to both Mercedes ,Infiniti and Lexus all missed the mark regarding level of service. More

Worst after sales support ever!!! I purchased a used 2016 300s with 18430 kms on it listed as immaculate, paid 1500 extra for paint protection which really got me burnt clear coat stre I purchased a used 2016 300s with 18430 kms on it listed as immaculate, paid 1500 extra for paint protection which really got me burnt clear coat streaking on the drivers side from improper application. I had to bring the car back twice at their convenience to have it fixed. had to get the drivers side strut replaced as it was defective within the first 5 days of driving and then I requested to have the front bumper looked at because the body lines did not match. the manager of used car sales Justin Cahill instead of being supportive tried to bully me with lines like " you can't expect perfection it is a used car" and after pushing repeatedly he said he had it fixed. when I came to get the car nothing was different and I was fed "well that is the best we can do " so I took it to dodge who upon opening the hood noted right away that all of the fasteners were incorrect and recommended to have it removed and put back on using the proper fasteners. when they took the bumper off the shock absorbers were crushed and the rebar was bent (both items for safety that never should have passed) $1104.00 in damage. I returned to Vickar to ask if they would reimburse me and they initially said no because I was past the 30 day purchase date even though I had asked that it be looked at within 10 days after purchase. after escalating to the GM I was told they would cover half the cost, which is cheap to begin with. it took almost a month to get the check through ignored calls and messages. I finally went to the dealership for answers and was fed repetitive lies of ' it may take a while this is a large company you know" and various other stall tactics. finally when I get the check it is for 500 not 552 which would have been half and when I asked about this I was told "that's all the GM was approved for and that's all you will get" I have never been so put out in my life and now regret wasting 1500 on paint protection because to keep the warranty on the paint I have to bring it back there once a year to have it inspected. I am already anticipating the anxiety and stress that that will cause. I would not recommend this place to anyone. if it was the last dealership on earth I would rather walk. More

Excellent service...very fast and efficient...aaa+++ Very fast polite service...efficient and didn't miss a thing. Thanks to everyone at Nissan on regent avenue. Very patient even after I made several ap Very fast polite service...efficient and didn't miss a thing. Thanks to everyone at Nissan on regent avenue. Very patient even after I made several appointments then charge them More