Vickar Nissan

I had a great experience working with Darren. I came in with a budget and an idea of what I was looking for; there was no dancing around or pressure on the sales floor. Darren sat quietly during the test with a budget and an idea of what I was looking for; there was no dancing around or pressure on the sales floor. Darren sat quietly during the test drive and allowed me time to feel how the vehicle handled. When I asked him about the features, he was straight to the point and didn't try to make a sales pitch, just gave the facts - which is really the proper way to sell! The final price was the price we agreed upon on the floor. Next time I'm in the market, I will make sure to stop in at Nissan again. More

Hosed by the dealership I have purchased 3 vehicles with them and since they changed to Vicker, everything has gone down hill. 3 vehicles all with extended warranty. Most rec I have purchased 3 vehicles with them and since they changed to Vicker, everything has gone down hill. 3 vehicles all with extended warranty. Most recently we were on a road trip with our Rogue and the AC started just to spill water all over the floors and just shoot vapour. We got back into the city and took it to the dealership. We were just over our REGULAR KM warranty and well within the extended warranty they wouldn't do it. They charged us $700 to replace the climate controls. Problem still persists so we find out from somewhere else the issues is as simple as a clogged drain! Hosed by the dealership for $700 on an easy fix anywhere else. Calls don't get returned ,messages are ignored. Just a joke. Go elsewhere and save yourself the Hassel. More

Shady dealer My daughter was buying a used SUV from this dealer. We went on a Saturday and because we didn't have time to finish the deal we made an offer and left My daughter was buying a used SUV from this dealer. We went on a Saturday and because we didn't have time to finish the deal we made an offer and left a deposit. My daughter left on a trip the following Monday and they said that we could finish the deal 10 days later on a Tuesday. We returned with offer sheet in hand, to be told that they had sold the car to another person, due to a clerical error???? Got a very hollow apology from a Shayne ( sales manager) with the promise that they felt terrible and they would make it up to her. Long story short we found another car for $5000.00 more and the best they did was $700.00 off the price and that included the trade in. Guess they didn't feel that bad. More

Bad service Went to dealership for oil change. I mentioned that the brakes is making awfuk sounds and the technician agreed that it should be checked. I went back Went to dealership for oil change. I mentioned that the brakes is making awfuk sounds and the technician agreed that it should be checked. I went back after booking an appointment , then I specifically ask to have a shuttle service. 2.5 hours later. No service was provided. I ended up taking the half day off work. Then the report came in and everyhting is normal... ffs, I just have to live with it. Squeaking brakes all day. Everyday. Wow More

Didn't respect my wife or budget Very unhelpful dealership. We came in with a set budget and although it was on the lower side they said they'd be able to find something. In person th Very unhelpful dealership. We came in with a set budget and although it was on the lower side they said they'd be able to find something. In person they said it wouldn't be as easy to find something because they thought we'd said biweekly when we had clearly said monthly. They found a car to show us and before we got too invested we asked if it was within our budget and wanted to talk about cost. The salesman said it was and we fell in love with the car. It was used but we liked it. Until it came time to talk finances finally and they wanted biweekly what they knew we had wanted monthly. And they didn't even acknowledge that it was higher than what we asked for. They would barely budge on the price and then when they saw we weren't going to say yes they tried to sell us on a much worse car but we'd already been there for a long time so we left. The manager talked to my wife on the phone about it and would kind of say it's not their fault and was kind of rude. To top it all off after talking to multiple sales people none of them acknowledged my wife was even there. Only taking to me until it was time to get her license for the test drive where they finally asked for her name. But from the beginning they shook my hand and introduced themselves and talked only to me. The manager claimed that this was a mistake since their policy is to "always address women and children first" which seems only moderately better. We ended up buying a better version of that car for less at another dealership anyway. Which was good. More

Sexist and didn't follow instructions #1: My husband and I went in and met with the person we had called to book an appointment with. He was busy with a previous customer, so he set us up #1: My husband and I went in and met with the person we had called to book an appointment with. He was busy with a previous customer, so he set us up with another salesperson. The first one only briefly talked to us, but only introduced himself to my husband and ignored that I was there. The second person who we worked with for about an hour didn't introduce himself to me until about 20 minutes in when he realized that I was going to be making this decision. Then all of a sudden he introduced himself and asked my name. I was NOT happy having been ignored as if I wasn't even there. It's not even that my husband knows more about vehicles than I do, we know the same amount. #2: We had gone over the down payment we had, the monthly payments we wanted to make, and what features we were flexible with to meet that budget. We were given a vehicle to test drive, and told all the features and really liked the car. Before the test drive we asked about the cost and were told "we'll talk about finances after we go over the features". Knowing that we had said what we wanted to pay, we thought that was taken into consideration when giving us this vehicle to check out. We were ready to go inside and make the purchase, even though I wasn't happy with the service received, and were given the quote paper. It was almost DOUBLE the payments we had asked for. They wouldn't move the price down, and wanted to show us other cars. Now we had wasted an hour and a half of our Saturday to leave with absolutely nothing, because they didn't follow the instructions we gave them as far as price. We were not happy and we left. Will not be paying upwards of $20,000 to someone who can't recognize me as a person or follow basic guidelines. More

Scammers If you’re looking for the scamming lying and willing to help you and just want money type dealership you’ve found the one, went to finance office and If you’re looking for the scamming lying and willing to help you and just want money type dealership you’ve found the one, went to finance office and the bank was asking for an extra 1k for DP I couldn’t meet those terms so they decided to keep my 2k deposit, my only two options were to buy the car or leave it and they take my 2k I didn’t sign any papers saying it was not refundable, did not sign a bill of sale nothing, so the gm tells me if he can’t get me to be the primary owner he’ll give my money back but if he can then I have to buy the car, calls me few days after saying I was approved to be the primary owner, without telling me they set me up for an in-house finance, I couldn’t even deal with them anymore so I just ended up financing the car through them, WORST experience do not come to this dealership More

Please Don't Pressure us to Buy a Car. My mother and I planned to look and test out vehicles at Vickar Nissan as her car was no longer functional. However, we had no intention of purchasing My mother and I planned to look and test out vehicles at Vickar Nissan as her car was no longer functional. However, we had no intention of purchasing a vehicle that day because we were unsure of the type of vehicle our family needed and it was our very first day testing out cars. The salesman answered all our questions regarding the vehicle and took us out for a test drive. We told the salesman that the car was great, which was not a lie, but we also had to really think about it and get back to him. Financing a brand new vehicle is a commitment, especially when money is tight and we did not want to buy the first vehicle we test drove. Although he said he "understood", we felt that he was pressuring us to buy the vehicle. He asked us "What else is there to think about if the car has what you want?", I then AGAIN explained our financial situation (sigh). Just when I thought I got through to the salesman, he introduces us to his manager "in case" we come back and he was not there. The manager was trying to throw in some deals to get us to purchase the vehicle, which did not match the deals that the salesman was offering, and we got the feeling that the salesman should not have been offering them. For the third time, I had to explain to them in a more assertive manner that we had to think about the decision to purchase the vehicle and that we would get back to them... We never came back! I get it, we all have to make money and this is their job but pressuring people to buy a car is just rude and unprofessional. More

Liars, dont trust them So my wife and I bought this used 2014 Rogue SV from them in late 2016, and don't get me wrong I love the vehicle but the lies they tell you there is So my wife and I bought this used 2014 Rogue SV from them in late 2016, and don't get me wrong I love the vehicle but the lies they tell you there is ridiculous. I do have to say that Ariel Maudi our sales consultant was excellent. When we went in to look at the vehicle, we were told by the Ariel that with the promotion they had on at the time that we would be getting not only the all season tires that were on the vehicle but also winter tires and winter rims and he verified this with Ryan Pastenik the General Manager. This was very important to us since the car we were trading in had both sets as well. At that time we were also told that seasonal tire rotation was free of charge. It was also written into the contract and signed by the Used car manager Fawza Azhar. We went through the financing department, egotistical A$$hat, Egilio Marino. Man that guy is full of himself. My wife and I have excellent credit and he made us feel like we shouldn't even be on the lot due to the fact that we were buying a used car and not a new one. He said he would try to get us the best rate possible. We had already been pre approved through our bank at 1.5% interest. He came back and said that the best he could get us through their financing companies, one of which was our bank was 3.25% and showed us the paperwork to back it up.. We called him on it immediately and showed him our paperwork. Then he corrected himself stating that he gave us someone else's paperwork and then kept talking about how rough it was dealing with them. Professionalism??? Not to mention he showed us some of the other customers files he had on his desk with their names and personal and banking information on it. Privacy laws infraction there big time. Needless to say we got the financing taken care of at the appropriate rate. When we went to pick up the Rogue, it only had the all season tires on it. When we questioned them about it they said they were waiting on the winter tires to come in. 2 weeks later we called back and they said they still didn't have them. About a week after that we got a call back stating that the tires were in and that we could come down any time for them to be put on the car. When we got there, the tires were there but no winter rims, early November at this time and snow on the way. We asked about the rims and they said that they weren't part of the deal. We referred them to the contract stating wheels and rims, they disagreed with that and said that they would never have agreed to that. Then the infighting in the dealership started between Ryan Pastetnik, Fawaz Azhar and Tim Penner (the Vice President). Each were adamant that their department was not going to pay for the rims. After the infighting went on for about a half hour I just happened to mention something about a contract they had signed and a lawyer, then the fighting stopped. They ordered my rims for me the same day. I got the rims almost 3 weeks later and then they wanted to charge me for the mounting of the tires on the rims and also for putting them on the car. Once again I mentioned lawyer, thing s got done quickly. Now twice a year I go there to have my tires rotated from winter to summer and summer to winter. On their website when it comes booking service they have it all laid out nicely with the service and the price, you click on the box and its done, select a time and you get an email confirmation that the appointment is set. I clicked on the services section and there are your options. I clicked on the one that says INSTALL SUMMER TIRES - ALREADY ON RIMS - there is no charge listed on here but there is on every other selection available. I was thinking ok, no charge since I got that done free of charge at Canadian Tire since I bought my tired from my old vehicle there. The appointment was set for April 28th at 9am and got there at 8:45am. Went into the shop area to drop off my keys and told them I had a 9am appointment and was told that it would be $45 for the tire rotation and that they would not be able to get my car in for at least another 1 3/4 to 2 hours. Service advisor Mark Malahia was extremely rude when I asked about why the almost 2 hour delay when I had a 9am appointment. There were 2 other cars on the lot waiting to get in as well. I had checked with them as well, they had appointments after mine. What's the point of making an appointment if they wont honor it???? The shop hours on their website specifically state 9am for Saturdays. They started giving me a hard time so I just told them to give me my keys back. Got back into my car, went over to Canadian Tire that's less than 5 minutes away from the dealership, they looked up my phone number in their system, noticed I had a new vehicle, I even told them that I hadn't purchased these tire from them, they said no problem. They had my car in their bay within 10 minutes of it being on the lot, and changed out the tires. Told the Manager there what had happened at the dealership, he gave me his business card, tore up my invoice gave me my keys back. Told me no charge. Now that's customer service from Canadian Tire. Too bad I cant say the same from Vickars Nissan on Regent. Good sales team (Ariel Maudi), poor service from upper management (Ryan Pastetnik and Fawza Azhar), poor service from Finance department (Egilio Marino) and no service from service department (Mark Malahia). More