Vernon Hyundai

A big thank you to The service department for going to bat for us with a complete new engine on our Santa Fe. We will buy again. Love our Santa Fe. Frank & Dorothy Spina. bat for us with a complete new engine on our Santa Fe. We will buy again. Love our Santa Fe. Frank & Dorothy Spina. More

Extremely helpful and great place to deal with. They went above and beyond. Great salesman and team. They went above and beyond. Great salesman and team. More

Do not deal with this dealership at all. Full of con artists and thieves who risk your life and withhold info to up sell you later. I upgraded 3 years ago to a a new car. In the process Full of con artists and thieves who risk your life and withhold info to up sell you later. I upgraded 3 years ago to a a new car. In the process they took 2 sets of tires and rims with only 2 seasons on each set of tires and rims. In exchange i was given free tire changes for the term and a pair of winter tires i was told at the time had only one season on them. 3 years later i take them to rotate for winter and i am told the winters ARE 9 YEARS OLD! They gave me 6 year old tires masked them as 1 year old and called it good. I am no tire expert and wouldn't know the difference in the initial deal. They never once in 3 years of changing tires for both seasons mentioned or said a word about these tires or there age. They then have the audacity to try to up sell me tires for 1000+ bucks. They offered no solution or tried to do anything they said it balanced out because the car is 4 years old . Even though i bought it only 3 years ago this Nov and that they lied giving someone on a new car 6 YEAR OLD winter tires masked as 1 YEAR OLD and 1 season of use! In my 6 years experience with this branch and 2 vehicles the service department has been extremely disorganized and deceitful and will try to bend you over and screw you anytime they get. I will never buy another Hyundai and never ever deal with Hyundai Vernon ever again. Save yourselves the trouble and don't either. More

Love the people. Too bad they sell Hyundais. I bought a brand new car here and the salespeople and service dept were excellent to deal with. Unfortunately, I had to d Too bad they sell Hyundais. I bought a brand new car here and the salespeople and service dept were excellent to deal with. Unfortunately, I had to deal with them a lot because my brand new car had over 10 recalls and ended up with a motor replacement. I'd buy another car from these people, but it won't be a Hyundai. More

Very polite and professional. Process of purchasing a new vehicle was simple and stress free. Excellent coffee. Process of purchasing a new vehicle was simple and stress free. Excellent coffee. More

I have been having my vehicle serviced at Vernon Hyundai for the past 7 years. I’ve always been really pleased with the auto and customer service. Recently I had a comprehensive insurance claim due to roden for the past 7 years. I’ve always been really pleased with the auto and customer service. Recently I had a comprehensive insurance claim due to rodent getting under the hood and chewing wires and leaving a terrible smell in the cabin. Hyundai took the photos and provided the requested information to the insurance within a day or two from my vehicle being towed to them. The time it took for the insurance company to approve the claim was ridiculous -over 8 weeks (I don’t recommend *Family Insurance* for comprehensive coverage) This timeframe all came down to an incompetent insurance agent. The team at Hyundai were very sympathetic and equally annoyed by the totally avoidable delays from the insurance company. They spent a ton of time contacting the agent and inevitably the management to get things moving along. I appreciated their time and effort immensely. Definitely alleviated my stress load. This is undoubtedly the longest review I will ever share but for good reason. As soon as the insurance claim was approved Hyundai had the repairs completed within a couple of days which was great. Unfortunately I had more bad luck when it came to having the car detailed after the repairs were done. I made the mistake of choosing Super B’s in Vernon. I didn’t know it at the time but this place has a terrible reputation . The owner lost my keys and Fob and he was actually laughing when he called to tell me and subsequently ask for my other (only other) set. I was apprehensive to give him my last set but didn’t have much choice. He quoted $800 and tried to bill more in the end. When I got the vehicle back after 10 long weeks I was disappointed that my windshield was so streaked I could barely see through when the sun was shining on it. There was a greasy film left all over the interior and windscreen presumably from the chemical bombs that needed to be done to clean the rodent smell. My gearshift lock cover was missing. Worst of all they killed the battery and didn’t tell me. Presumably the lights were left on while he was locked out. The owner Brian has had such poor dealings with other local businesses that they won’t do business with him anymore. I learned this because he wasn’t able to get a new key and fob made locally to replace the ones he lost. He told lies to me on more than one occasion. I had to wash down the interior myself and clean the windshield in order to drive it. The chemical smell is still prevalent but it was much worse before I washed and wiped down the interior. I can’t imagine how angry a customer would be to pay $800 plus and get a vehicle back in this condition. Dan in service and the service manager Mike at Hyundai were so helpful and understanding during this entire ordeal. Mike took over so I didn’t need to deal with Brian any further The dealership replaced my battery at no charge which was not their responsibility at all. They truly went above and beyond. If you value exceptional customer service and quality mechanics you’ll definitely appreciate this team! More

The service team was AMAZING and went above and beyond when an error happened during a service. I was given a loaner with no question/charge to be able to go to the Lower Mainland twice while my car was b when an error happened during a service. I was given a loaner with no question/charge to be able to go to the Lower Mainland twice while my car was being worked on. Top notch support!!! More

Very helpful and knowledgable staff and easy to deal with and honest. Communication was excellent and honest. Communication was excellent More

Financing only for new vehicles? Wow hope your customers remember your business practices when things go back to normal. Your greed will surely bite you in the behind when this free Wow hope your customers remember your business practices when things go back to normal. Your greed will surely bite you in the behind when this free for all comes to an end and you will begging for cars sold. The chip shortages won’t last forever but your business practices will echo from customer to customer. More

Run from this car dealer! ! They treated me like I was 16 not 65 . It was the first time in 50 years of buying cars , from dealerships , that a car dealer would not sell m ! They treated me like I was 16 not 65 . It was the first time in 50 years of buying cars , from dealerships , that a car dealer would not sell me a car . Thats right , they refused to sell me a car unless I fiananced it !! I had cash ! They also Insisted on me paying a thousand dollars for mud flaps , floor mats and a couple of other items . I said I don"t want that and was told to bad you have to. The service dept. wanted three hundred dollars just to service the brakes on my existing Hyundai with only 30k . We have had great luck with Hyundai. What a shame , this would have been my 4th Hyundai. More