Vaudreuil Volkswagen

Phone contact I had the intention to purchase a car from there after seeing it on their website. We are about 400 km away so I had a few very pleasant phone convers I had the intention to purchase a car from there after seeing it on their website. We are about 400 km away so I had a few very pleasant phone conversations with Charles to arrange the details so everything can be done in one trip. He was extremely helpful and did his best to accommodate my request. We never made it actually there because we bought a different car but it was a nice experience to talk to somebody who cared and returned your calls when promised..!! More

Terrible service department. Don't buy a car from these people. They are nice at first, but the service department is horrible. They give you the run around and then don't retur Don't buy a car from these people. They are nice at first, but the service department is horrible. They give you the run around and then don't return your calls. Avoid this dealership at all costs More

Not returning calls, refuse to fix issue on brand new car Purchased brand new car . Had an vibration next day. Dealer keep saying its under investigation for already 3 month. Technician can't figure it out. Purchased brand new car . Had an vibration next day. Dealer keep saying its under investigation for already 3 month. Technician can't figure it out. Promised new winter tires with purchase. But did not have them in stock. We called to verify if they have received them , they told yes -come for installation. It was confirmed 3 times , once with parts department , twice with service. After arriving , they said its a mistake , we don't have them. Ridiculous. Tried to speak with managers, they are hiding in the offices. Avoid this place. More

July 31 just had that bad feeling When I showed up for service no one bothered to answer me. I waited till I spoke to another individual passing by....bad start. While waiting for my r When I showed up for service no one bothered to answer me. I waited till I spoke to another individual passing by....bad start. While waiting for my repair I was going to negotiate for a new car. The salesperson was his first day.....bad feeling. His pc was not working and all he had as help was a piece of paper ,he kept going to the boss for instructions....bad gut feeling. After receiving the hefty bill for my repair the service guy had to go back and modify the bill as I identified errors.....He gave me that bad feeling that he did not know what he was doing..At the desk to pay my bill the girl was doing two things at once and was not at all concentrated which ended up like I was just a bother....As for the free coffee...no one seemed to know how to get the tokens to give to clients for that free coffee....I must say the fancy machine was nice. Besides the nice coffee machine I was not happy with my experience....To add a positive note, after demanding to speak to the mechanic working on my car he was excellent with his comments and recommendations. That was the only positive feeling I got that day! More

Horrible customer service One of the worst customer service, they sold us a car with used brakes and refused to change it the week following the purchase, saying they were fine One of the worst customer service, they sold us a car with used brakes and refused to change it the week following the purchase, saying they were fine. We made it inspect at another volkswagen and they said the break were full of rust and used more than 30%. Then the 12v plug wasn't working we had to change a fuse and they didn't put the carpets in the car, we had to go back again for that and when they installed it they didn't lock it in place properly there was a plastic piece on the sidewalk beside the car..... i found it and installed it myself. More

nice people received the answer i was looking for, contacted the service agent and they handled my expectation accordingly. welcome any time to have my service do received the answer i was looking for, contacted the service agent and they handled my expectation accordingly. welcome any time to have my service done there More

Thank you guys! Loved it! Nice people, great transaction; you guys rock! My wife and I will see you in 4 years for another one.! Best regards. Thanks again! Loved it! Nice people, great transaction; you guys rock! My wife and I will see you in 4 years for another one.! Best regards. Thanks again! More

incredible service! Everything went perfectly! I love the car they sold me! Service was nice I higly recommend that dealer. For use or new they are the best! Everything went perfectly! I love the car they sold me! Service was nice I higly recommend that dealer. For use or new they are the best! More

merci a toute l'équipe! Je voulais un volkswagen et viens du west island. J'ai visité 3 concessionnaires et j'ai préféré acheté a vaudreuil. Les employés sont intéress Je voulais un volkswagen et viens du west island. J'ai visité 3 concessionnaires et j'ai préféré acheté a vaudreuil. Les employés sont intéressés à connaître leur client. On ne sent pas juste un numero. C'est le fu d'encourager une place comme ça. Merci! More

Did not respect the warranty claim I have rust on my 2003 Golf,Vaudreuil VW stated it's under warranty & thus pictures were taken and i was advised that the claim has been accepted by V I have rust on my 2003 Golf,Vaudreuil VW stated it's under warranty & thus pictures were taken and i was advised that the claim has been accepted by VW Canada. Six months later after being ignored numerous times about my claim more pictures were taken & "apparently" sent to VW Canada.Still no response i contacted VW Canada for a complaint & they advised me that they never received nothing from them & the warranty for the vehicle has expired and the cannot do anything. I have 2 of my co-workers with the same issue & they have been ignored,they went to a different dealership & were dealt with the rust issue immediately. Don't deal with them. More