Varsity Chrysler Dodge Jeep

Really disappointing. I got charged for work that I can’t be sure was completed. Explicitly asked for diagnostic and repair on certain items and while I was charged for the work it appears to not have can’t be sure was completed. Explicitly asked for diagnostic and repair on certain items and while I was charged for the work it appears to not have been carried out. I also asked for a sales guy to follow up a request for me and there was no follow up. I’m afraid Jeep and the service department aren’t living up to expectations but charging a premium for service. Disappointing experience all round and has contributed to question my 15 years + of brand loyalty to keep More

The people are willing to work with you and help you out. And try to get you the best deal for you and best recommendation for you And try to get you the best deal for you and best recommendation for you More

very pleasant and easy to deal with. was approachable very knowledgeable in what I was asking. He was fast and effective to the matter in crisis. very knowledgeable in what I was asking. He was fast and effective to the matter in crisis. More

The people that work here are INCREDIBLE they do everything possible for their customers. I have boughten 3 vehicles here and I thank my Finance rep Randy and my sales rep Jason for going above and everything possible for their customers. I have boughten 3 vehicles here and I thank my Finance rep Randy and my sales rep Jason for going above and beyond More

Excellent team delivering great service and buying experience. As a repeat customer I was again completely satisfied with the Varsity sales and finance team. Highly recommend. experience. As a repeat customer I was again completely satisfied with the Varsity sales and finance team. Highly recommend. More

Great customer service. Keep up the good work. Helped me fine a perfect vehicle for me. Reasonable prices and very helpful. Thank you for everything! fine a perfect vehicle for me. Reasonable prices and very helpful. Thank you for everything! More

Great customer service and very attentive to my wife and her needs to be shuttled back and forth from the dealership in a timely manner, and great work on the services worked on the vehicle too! Andy is ver her needs to be shuttled back and forth from the dealership in a timely manner, and great work on the services worked on the vehicle too! Andy is very knowledgeable, helpful and friendly. More

Tyler was amazing he made sure we got excactly what we need and wanted for are dogs we got a crew cab our dogs are big so it's perfect thankyou Tyler and Randy and Jazz also Denis for your respect to a cu need and wanted for are dogs we got a crew cab our dogs are big so it's perfect thankyou Tyler and Randy and Jazz also Denis for your respect to a customer wishes u All Rock More

Can’t be trusted I had a deal papered with another dealer (South Trail Chrysler) owned by the same group and I believe they worked together to squeeze me for more mone I had a deal papered with another dealer (South Trail Chrysler) owned by the same group and I believe they worked together to squeeze me for more money. Stay away! More

Do not use this service department if you value your time or money. I had brought my 2014 Dodge Ram into the service department multiple times complaining of a engine noise. The first time at about 94,000kms or money. I had brought my 2014 Dodge Ram into the service department multiple times complaining of a engine noise. The first time at about 94,000kms, at this time they fixed exhaust manifold bolts that they stated were broken. I picked up the truck and immediately noticed there was still a noise from the motor. I contacted the service advisor I was dealing with and was told that they would need to charge me for diagnostics to figure out what the problem was. Even though it was just in for the same problem. I did not want to pay more for a vehicle that was still under engine warranty. The noise continued to get worse so I took it in again at 101,000kms. I got a message from my service advisor that they thought the truck had “bottom end” motor noise, I thought great we can get this fixed! Shortly after I got a message saying “it’s lifter noise”… I questioned this as lifters are a top end engine problem and I was told already the truck had bottom end noise. They did charge me for “diagnostic” at this time and came back stating that the truck was 2 liters low on oil.. and that’s why the lifters are noisy now, funny as I had just done the oil change 1500kms prior. When I questioned the truck burning oil and was told “it’s normal because you drive aggressively (use it for towing)”. So they topped up the oil, charged me for “diagnostic” and told me to pick up the truck. When I went to pick up the truck it stuttered, hesitated to start and was STILL noisy when it eventually did start. Not normal for a 4.5 year old vehicle with barely 100,000kms.. I then took the keys back in without removing the vehicle from their lot and asked them to please do their job in finding out what is actually wrong with the truck in which I got a snarky response of “you don’t want to know what’s wrong ha-ha..”. This is because they knew it had an engine noise which they did not want to get into. Being in the dealership industry myself I have access to online technician bulletins and tips in which I found this is quite a common problem with these trucks and it shouldn’t come to anyone’s surprise that this engine is noisy. So I contacted Chrysler Canada with the problems I was having with the truck and was basically brushed aside due to not being a “loyal customer”.. why would I be a loyal customer to a dealership that clearly is incompetent of finding and fixing problems when I work with highly trained and trustworthy technicians myself. Finding myself without help from either Varsity or Chrysler Canada I decided to take my truck to another Dodge service department for a second opinion. Within 30 mins of the tech starting the vehicle, noting the ABNORMAL motor noise, he had pulled shards of metal out of my motor which has been causing this noise the entire time. I got a call from him stating the motor needed to be replaced!!! Needless to say I was beyond angry at the fact that this whole time varsity was telling me “all is normal” and “nothing to worry about” Chrysler Canada then came back saying I needed to pay $1000.00 out of my pocket for the new motor because the truck is now 4000kms out of warranty. Even though this was all mentioned prior to warranty expiring! So all in all Varsity cost me over $1000.00 dollars and did absolutely nothing! If I would not have not trusted my gut and left the so called “normal” noise alone I would be out I can only imagine over $10,000+ when the engine seized completely. To top it off Chrysler Canada was also not at all helpful at all with backing up their product and I would look elsewhere for your next vehicle purchase and servicing needs. More