Universal Ford Lincoln

For the most part it was fine I’m happy with the service of my vehicle I’m not impressed with my service advisor. When I dropped off my vehicle I was told I would be called when I’m happy with the service of my vehicle I’m not impressed with my service advisor. When I dropped off my vehicle I was told I would be called when it was ready. I waited at home for a call and never got one. I finally called after 7 hours to find out my vehicle was ready. All he said was I forgot, which leads me to believe that my vehicle had been ready for a while More

many thanks to bryce for the help with something for my son. just want to send many thanks to Bryce, sales maneager,my name is lew matchim,i had some paper work to deal with, regarding my son,he went above and b just want to send many thanks to Bryce, sales maneager,my name is lew matchim,i had some paper work to deal with, regarding my son,he went above and beyond to get to bottom of things.. so many thanks to all involued,special thanks to Bryce,, go see Bryce for your new truck or car, can't go wrong.. 10 out 10. More

Service They are highly recomended for services like oil changes and other maintainance they on time when they said it’s done I recommend them to my friends They are highly recomended for services like oil changes and other maintainance they on time when they said it’s done I recommend them to my friends More

New truck! Amin Himar was a very honest man in sales he really tweeted you with respect I would highly recommend Amin to any friend! keep up the honest work Ami Amin Himar was a very honest man in sales he really tweeted you with respect I would highly recommend Amin to any friend! keep up the honest work Amin! More

Diagnosis of grinding coming from my 4X4 Service diagnosed the problem and kept me informed along the way. The price came in under the expected amount. The people there are friendly, caring a Service diagnosed the problem and kept me informed along the way. The price came in under the expected amount. The people there are friendly, caring and professional. More

Motorhome broke down in Calgary We are from Calif traveling for a month on our 4th day we were traveling through Calgary on our way to Lake Louise, the engine light came on and start We are from Calif traveling for a month on our 4th day we were traveling through Calgary on our way to Lake Louise, the engine light came on and started smelling gas. We pulled over and called and found out that Universal Ford was the only dealer in Calgary that works on Motorhomes. We were about 17k away. We had it towed there. The Tow truck driver, mentioned that Universal is a very good Dealership and that Dagg Adams would be the person to see. Dagg understood the Importance for getting us back on the road as quickly as possible. We arrived near closing, but they had it in the service bay first thing the next morning. We stayed at a nearby hotel and by 1pm Dagg called and said they diagnosed the problem as a faulty fuel injector. They ordered the parts and he said they would try really hard to get it done before the end of the day. I was in the area and just walked in and they had just finished the job. I personally want to thank Dagg and the Techs who diagnosed and fixed the problem with how they truly understand the meaning of excellent customer service and getting us back on the road to enjoy the rest of our vacation! Thank you so much!!! More

Amin is best ever We love to deal with Amin it’s our third time we are dealing with him he gave us whatever deal we want to come back and also our families friends We love to deal with Amin it’s our third time we are dealing with him he gave us whatever deal we want to come back and also our families friends More

Nail in tire Was done quickly and I like the wash and vacuum Great dealership. I get both my explorer and gt500 serviced here. Dan noticed I needed oil change so got that done also. Wash and vacuum Great dealership. I get both my explorer and gt500 serviced here. Dan noticed I needed oil change so got that done also. Wash and vacuum More

Great experience, easy and fast Amin is great and made the experience Buick and painless. The finance staff were great also great the total time line was quick and minimal fuss Amin is great and made the experience Buick and painless. The finance staff were great also great the total time line was quick and minimal fuss More

Very poor response rate and expensive service Tried repeatedly to book the service. Eventually after texting and emailing managed to book the service 3 days later. Dropped off the vehicle but got Tried repeatedly to book the service. Eventually after texting and emailing managed to book the service 3 days later. Dropped off the vehicle but got no paperwork to confirm service details. Service agent did not keep me up to date on status nor likely cost of service. Finally got an update from the agent detailing a list of minor repairs. The bill for the service was nearly $1400.00 of which $1200 was labour. Does not seem minor to me. Probably won’t go back. More