Universal Ford Lincoln

Nightmare service I made app to have tire swap. Keep in mind I have 2 sets of tires on rims so 20 minute job. I took truck in 9 am. Advisor said should be done by 3. Ha I made app to have tire swap. Keep in mind I have 2 sets of tires on rims so 20 minute job. I took truck in 9 am. Advisor said should be done by 3. Had ride home. Time was 5 pm and no call. I called advisor and no call back around 4. I took Taxi myself and got there 515 pm. Advisor already went home. My truck was never looked at. Lost an entire day and they forgot. Wow. xxxx service. Keep in mind I bought 2 cars from this dealer and did all my service with them for 6 years and had my tires I. Storage with them. I ended up picking my tires up from storage and left at 6 pm. No call back, no refund or even a basic apology. I will never attend another Ford Dealer again. More

Service work on my 2010 F 150 5.4 litre Titan engine Informed at all stages of work being done but failed to let me know when my truck would actually be ready for pickup. Was unable to take advantage of Informed at all stages of work being done but failed to let me know when my truck would actually be ready for pickup. Was unable to take advantage of comped rental car due to Budgets lack of a chip reader. Was able to use the same Master Card/debit as a credit card at Enterprise. Sad to hear of the inherent problem with the 5.4 litre engine being irreparable More

Helpful & Understanding The car , Ford Escape SE 2017, went in for winter tire servicing and oil change. Great job! Cabs were provided for wait times at the mall . Thank yo The car , Ford Escape SE 2017, went in for winter tire servicing and oil change. Great job! Cabs were provided for wait times at the mall . Thank you. More

Mickey is outstanding even night watchman is super friendly They are all so helpful and keep up to the minute with progress on your car The car jockey even knows to park my car so no doors bump it They are all so helpful and keep up to the minute with progress on your car The car jockey even knows to park my car so no doors bump it More

Great service! Univeral Ford Lincoln has given us great service for years. They make you feel that you are a valued customer. Amin is the best salesman we have eve Univeral Ford Lincoln has given us great service for years. They make you feel that you are a valued customer. Amin is the best salesman we have ever had. The service department is friendly and efficient. More

I have bought close to a dozen new or used vehicles from Amin over the years. The reason I keep going back? He always goes out of his way to make the process as smooth as possible and he treats my wife and Amin over the years. The reason I keep going back? He always goes out of his way to make the process as smooth as possible and he treats my wife and I as old friends. There is no salesperson in any industry that I trust and respect more than this gentleman. More

Service I am always treated as if I am a 'special' customer with many staff recognizing me. Staff is always very friendly and accommodating. Thank you. I am always treated as if I am a 'special' customer with many staff recognizing me. Staff is always very friendly and accommodating. Thank you. More

CONSISTENCY I have been going to Universal since 1992. The service premises have moved around a lot, but the personnel are always the same - friendly, efficient I have been going to Universal since 1992. The service premises have moved around a lot, but the personnel are always the same - friendly, efficient and knowledgeable. More

I was in a pinch in the service department went out of their way to help me out. Nice to know you can count on them their way to help me out. Nice to know you can count on them More

Very Accomodating! I shopped many ford dealerships and Universal was the only on that truly accommodated my requests to the fullest! Not only that but they filled the tr I shopped many ford dealerships and Universal was the only on that truly accommodated my requests to the fullest! Not only that but they filled the truck up for my departure! More