Universal Ford Lincoln

Anthony Clark was awesome to deal with. I recommend him to everyone. He listens and pays attention to detail! 5 out of 5 stars! I recommend him to everyone. He listens and pays attention to detail! 5 out of 5 stars! More

Awesome customer service. Service writer Katie is the best, very knowledgeable and happy to help. Service writer Katie is the best, very knowledgeable and happy to help. More

Bought a car from them recently and the 3 people I dealt with were amazing, informative ans very helpful. There were some minor inconveniences but they did their best to get me my car asap. I would re with were amazing, informative ans very helpful. There were some minor inconveniences but they did their best to get me my car asap. I would recommend. Hoping the great customer service continues for the years to come. More

I’m not someone who writes reviews typically, but this dealership definitely needs the public to be aware of their practices. After buying 4 vehicles here over 13 plus years I’ve seen an obvious change dealership definitely needs the public to be aware of their practices. After buying 4 vehicles here over 13 plus years I’ve seen an obvious change in service and care of customer since it’s take over in 2019, sadly. I have taken all of my concerns to multiple managers and NONE have responded. First we took in our 2011 Lincoln MKZ for front end issues and after receiving a call from our service advisor that the repair cost would exceed $3500-4000 we decided to purchase a new to us Ford vehicle at Universal. Long story short, we gifted the MKZ vehicle to our daughter. After driving it for over a month she decided to take the vehicle back to Universal with the thought that she might get the work done herself. The dealership could not find our paperwork in our file, so they offered to redo the diagnostic testing for her for free. On completion they advised her that the repair work would cost her about $1700. Shocking to us as we would not have chosen to buy a new vehicle had that been our cost. Secondly, we took in our 2017 vehicle that was under extended warranty for noises in the front end. We had approximately 2-4 months left before our extended warranty expired. After having our vehicle for 10 days they said they couldn’t find where the noise was coming from and returned the vehicle to us. As the noise was audible and extended warranty close to expiring we took our vehicle to another dealership in North Calgary who immediately heard, acknowledged and preformed over $4000 in warranty covered work. Next, the vehicle that we bought to replace our MKZ was sold to us without recall work being performed. When we purchased the vehicle we were assured that it had been completed, but when talking with the other North Calgary dealer they had shown us that it wasn’t done. And finally, after being reassured that someone at Universal would look into our issues and requesting us to provide all paperwork of repairs done at the other Ford dealership, no one will reply back. Many attempts have been made to contact them. Sad after being loyal customers for many years to Universal Ford Lincoln Barlow, we will not be returning to a company that is so unaccountable for their service practices. More

This is the worst dealership in Calgary. Once they sell you the car, they don’t care about you anymore. Bought a Corsa or less than a year ago and has been in the shop more than I’ve had it. Once they sell you the car, they don’t care about you anymore. Bought a Corsa or less than a year ago and has been in the shop more than I’ve had it. At this point, there’s still an issue, but I’m just tired of bringing it in. Cannot get anyone to return my calls or emails or voicemails I had to physically go into the dealership so they couldn’t avoid me. They have now since stopped communicating again. The salesman will sell you on this great experience buying a Lincoln and it is a lie. I don’t normally leave reviews, but the experience has been so bad. I have no choice. Avoid this dealer. More

incompetent thieves, cheaters, liars, con artists, and all that times three. There will be about fifteen+ words all that times three. There will be about fifteen+ words More

Very Good! Got my Bronco Sport with Mike, such a pleasant experience. Finance department (Merianne) was great too. Got my Bronco Sport with Mike, such a pleasant experience. Finance department (Merianne) was great too. More

purchased a 2021 Lincoln Aviator. .. Anthony was my sales rep & Carlos the manager... when I arrived to pick up my vehicle.... the extra fob "could not be found" & the sun glass holder .. Anthony was my sales rep & Carlos the manager... when I arrived to pick up my vehicle.... the extra fob "could not be found" & the sun glass holder was broken... they had advised they would take care of the registration.. and had the vehicle for a day to take care of cleaning & correcting some items. I was told they would mail the registration to me... 2 weeks go by.. nothing, so I go to the dealership.. and they tell me the vehicle needs an out of prov inspection to get registered (after I had asked if the vehicle was an Alberta vehicle, as I did not want to purchase a vehicle from back East where lots of salt is used)... I was assured it was an Alberta vehicle... I visited the dealership twice, and have called 3 times and now seem to be on ignore... no registration, no fob & no repair to my sunglass holder... complete lack of any kind of consideration or service, lies, broken promises & still now 3 weeks, no registration, fob or repaired holder. Run from this dealership... you have been warned... they don't care about you.. just the cash you can bring for them. Rating 1 star, as zero is not an option More

Shauna was awesome! She made sure that I was comfortable while waiting for my car service. She made sure that I was comfortable while waiting for my car service. More

Bought a used 23 Honda Civic Si. The sales and finance were excellent to work with. During the process they were kind enough to offer 2 years of oil changes. I asked when the 1st ser The sales and finance were excellent to work with. During the process they were kind enough to offer 2 years of oil changes. I asked when the 1st service was due and was assured that I didn't need to worry as I had time, because one was just completed. However, I happened to check 2 weeks later, and it had not been done. They installed the oil change sticker on the windshield; however, the system shows the oil life was at 60%, the filter was filthy, and the most egregious part was the oil was below the fill line. That means, they could not be bothered to spend $50 to change the oil and filter on a 1.5L engine. Had I not checked and drove the car another 9,000km, the engine surely would have gone and needed replacement. And probably would have said it was my fault or some xx. Reached out to the Used Manager (Carlos) two days ago and all I've received so far is, "I'll look into it." Anyway, beware and don't make the mistake I did and take their word for it. More