Universal Ford Lincoln

Summer at Universal Ford was very helpful and had great communication while my Explorer was in for a recall. communication while my Explorer was in for a recall. More

Very easy to book very polite when we got there the cominication while unit was in the shop was excellent cominication while unit was in the shop was excellent More

I had booked my truck in for service a week in advance. They were unable to do any work on it that day.i had to pick it up the next afternoon. The service advisor was great,but I had the same problem t They were unable to do any work on it that day.i had to pick it up the next afternoon. The service advisor was great,but I had the same problem the last time with my other truck. More

Front staff was very informed making check in a breeze. The technician was very helpful in showing me all issues. Cant recommend Pierce enough! The technician was very helpful in showing me all issues. Cant recommend Pierce enough! More

Hailey is the best service advisor I’ve had over the years. She always makes sure things are taken care of! years. She always makes sure things are taken care of! More

Summer was great keeping me updated and also showed her concern when they were unable to start the service until a second day concern when they were unable to start the service until a second day More

My vehicle was picked up on time, good communication from the customer service representative, work done as requested and car washed. Excellent experience. the customer service representative, work done as requested and car washed. Excellent experience. More

Nathan was very helpful and informative. Service with a smile! Thank you! I will always be a returning Ford customer Service with a smile! Thank you! I will always be a returning Ford customer More

Great dealership, everyone was very friendly and helpful they made everything quick and painless would Definately recommend they made everything quick and painless would Definately recommend More

Jess provided us with really nice customer service and attended to us very well. I had a really great experience at Ford. The staff were friendly, professional, and made the whole process smooth and stres attended to us very well. I had a really great experience at Ford. The staff were friendly, professional, and made the whole process smooth and stress-free. They took the time to answer all my questions, kept me updated throughout, and made sure I felt valued as a customer. It’s clear they genuinely care about providing good customer service. I really appreciated the honesty, patience, and attention to detail. Overall, an excellent experience and I would definitely recommend this dealership/service department to others. More