Unique Chrysler Dodge Jeep Ram

I bought a 2010 Jeep Wrangler at this Unique Chrysler Burlington October 2010. It was the worst automobile purchasing experience of my life. Missing parts on my vehicle when it was delivered, poor warran Burlington October 2010. It was the worst automobile purchasing experience of my life. Missing parts on my vehicle when it was delivered, poor warranty service, rude ignorant staff. I had a long letter of complaint written to Chrysler for ages about this car dealership but never had the nerve to send it. I figured they wouldn't believe me. My situation changed March 2012 and I had to get rid of my Jeep because I got laid off from my job. Got a Dodge Caliber from another dealership instead. Almost a year later, I'm back at my job and I hate my Caliber and want desperately back into a Jeep. Who was the only place that had one I was looking for? Unique. I was HESITANT to say the least! Did some research, found out it was under new management. The service department has turned over since I dealt with them last. I went to check out a 2011 Previously Owned Jeep Wrangler they had on the lot. Immediately when I met David Netherton, I felt better about buying a vehicle at this nightmare dealership. They seemed to have a ton of staff that knew the Jeep Wrangler inside out where last time nobody claimed to know anything about the vehicle I was buying. David was nice, attentive, thorough, and gave me many options. Through a LONG conversation (Dave never once rushed us) I had 3 options vehicle wise. He looked heartbroken when I said I needed to take a break, think about things, and go have lunch. He still let us go with no pressure. I must mention Steve Patruno here. He was backing up Dave at every turn and really working his hardest to get me the best deal. He was a great resource and again, no pressure. He was even willing to hold a certain price for me on the vehicle for the whole day which I appreciated. We went to lunch decided to order our own 2013 Jeep Wrangler, rather than the used or buying another off the lot. Steve really went the extra mile to get the Dark Cherry Red I insisted on! Finally, Brenda Ciraolo did my finance paperwork. Great lady, patient. No pressure with selling all the extras which was nice. Even when my insurance company had no record of me calling with all the vehicle info earlier in the week, she just said, "Take your time." We will see. I am hopeful that the service department will be better this time around. I hope it'll be as impressive as the changes in the management and sales staff. All in all, much better experience. I guess some places do deserve a second chance. More

I would like to thank Steve Patruno for making an bad experience with the dealership turn into a good realationship. Steve and his staff treated us very well with the purchase of our 2013 Ram. I would li experience with the dealership turn into a good realationship. Steve and his staff treated us very well with the purchase of our 2013 Ram. I would like to thank Mike for going over the truck with us and answering the questions we had. Very informitve. Also Brenda worked in our best interests and explained every detail with us, without any pressure. Thank you to all for understanding where I was coming from, and making it right on your end. I will look forward to doing buisness again, and will send anyone I know looking for a Dodge or Ram product to you. Cory and Mamie Mercuri More

my experience at the dealership was great,i did not feel pressured or overwhelmed.the sales team made me feel welcome and confident about my purchase,mio was helpful and went above and beyound of just being pressured or overwhelmed.the sales team made me feel welcome and confident about my purchase,mio was helpful and went above and beyound of just being a salesman, he accomidated all my needs which is much appreciated, thanks again for the great service, and great car. More

We are giving this location a 5 out of 5 rating because of the overall experience... We went in to test drive a vehicle and 2 days later drove our brand new jeep off the lot. This dealership made all the a of the overall experience... We went in to test drive a vehicle and 2 days later drove our brand new jeep off the lot. This dealership made all the arrangement and took care of everything for us with 0 stress..! We would like to extend a special thanks to Unique Chrysler and also Michael Verissimo... THANKS - WE LOVE OUR NEW JEEP..!! Best Wishes, Rob Thiessen / Heidi A Kearney More

We just bought a brand new 2013 Grand Caravan and dealt specifically with Jaksa & Mike Pearce. We knew exactly what we wanted, did our homework, were simply looking for the best price and also wanted a st specifically with Jaksa & Mike Pearce. We knew exactly what we wanted, did our homework, were simply looking for the best price and also wanted a stellar service department that we can rely on to work with us through the upcoming years. Jaksa didn’t waste our time and quickly gave us his best offer which beat all our others offers. Mike was very personable and did a phenomenal job explaining the financial/warranty side of things. We were also able to negotiate the trade in of our car and feel the level of professionalism and customer-service was second to none. We look forward to utilizing the service department and can only hope that they too will exceed our expectations. It sure is nice to deal with such down-to-earth and charismatic people – hats off to Jaksa & Mike for allowing us to experience first-hand Unique Chrysler’s attention to detail and superb quality! Andrew & Kelly Majka More

I felt that the dealership actually wanted my business and referrals, not just this time, but also in future. I was treated with respect and felt that my Business and Satisfaction was very important t and referrals, not just this time, but also in future. I was treated with respect and felt that my Business and Satisfaction was very important to them. David was spectacular as far as pleasing and going the extra mile to help me out in any way possible. Michael Pearce was also a very kind, and caring individual. I would recommend David Netherton to any Family and Friends, I will reiterate, he is kind, caring, giving and willing to do what it takes to make a sale and customer retention is up there with him as well. That is one of the things that I look at as far as do I want to come back again. I ask was I treated with respect, and do I want to continue to buy from this dealership. Discovery Ford..my answer is NO, after purchasing 3 vehicles from that dealership I had had enough...they didn't care, thought I would always come back for more...then I fell in love with VOLVOs and now a BENZ...so Ford isn't necessarily the be all and end all...I had my eye on a new Jeep Grand Cheroke as well...so Unique Chrysler has my attention for the time being... More

We had exceptional service and the team went above and beyond to get us into our new vehicle. The staff went to great lengths to get us the best interest rate possible and got us into the vehicle that we beyond to get us into our new vehicle. The staff went to great lengths to get us the best interest rate possible and got us into the vehicle that we really wanted. The service from Mike Carobelli and Derek Elliott were absolutely fantastic, very pleasant and communicated very well letting us know what was going on and where things were sitting. The sales people were not pushy which i appreciated. They let us make our own decisions and provided us with the facts and they outlined all of the key features of the vehicle. We purchased a brand new 2013 Dodge Journey and we absolutely love the car, it is amazing and it is suited to what we were looking for. They listened to what we wanted, where we needed our payments to be and reached that goal. This is our first brand new vehicle and we couldn't be happier. Customer service was exceptional and I would recommend this dealership to anyone who mentioned they were looking for a vehicle. Thank you again! More

The Customer service we received had been exceptional on all levels. This has been our third purchase in the last year and the reason for our repeated business is due in large part to Mike Carobelli's phen all levels. This has been our third purchase in the last year and the reason for our repeated business is due in large part to Mike Carobelli's phenomenal customer service, accessibility and the ability to make us the customer feel comfortable and appreciated each and every time. Derek Elliott has been a pleasure to work with. His astute knowledge, professionalism and customer service are second to none. Jaksa, Steve and David are always ready and willing to provide prompt service and support. We look forward to dealing with the team again in the near future. We will and have recommended them to friends and family because of the trust and customer loyalty they have established. They have succeeded at meeting our financial and lifestyle needs in respect to the purchase of a new vehicle. We thank everyone at Unique for making us feel like friends and valued customers. More