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Unique Chrysler Dodge Jeep Ram

Burlington, ON

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1,635 Reviews

915 Walkers Line

Burlington, ON

L7N 3V8

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1,635 Reviews of Unique Chrysler Dodge Jeep Ram

February 05, 2019

The BEST dealership in Burlington! I have no idea how to start when it comes to Mio Radenkovic. He is the most kindest, caring, supportive person there is when it comes to getting a ne More

by tia2608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mio Radenkovic, Deanna Mai
Feb 05, 2019 -

Unique Chrysler Dodge Jeep Ram responded

Hi there tia2608! We appreciate you're customer feedback on your recent experience with us, and thank you for choosing Unique Chrysler! We are pleased to hear that you had a great experience with our team Mio & Dee! We hope you have a fantastic day, and we hope you and your kids are enjoying the ride!

January 29, 2019

10/10 experience My mom and I walked into the dealership and the first person we talked to was Leah. In all honesty, Leah is a 10/10 human being, she is the coolest ch More

by cass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mio Radenkovic, Leah Camacho-Beamer
Feb 05, 2019 -

Unique Chrysler Dodge Jeep Ram responded

Hi there Cass! We appreciate you're customer feedback on your recent experience with us, and thank you for choosing Unique Chrysler! We are pleased to hear that you had a 10/10 experience with our team Leah & Mio purchasing your Jeep Wrangler! We hope you have a fantastic day, and enjoying you're Jeep Wrangler!

January 29, 2019

It may be cliche but they treat you like family I have purchased many cars from Unique Chrysler in the past so when my family suffered a terrible tragedy and I needed a new vehicle for my mental hea More

by J. LANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carobelli, Paul Dworzak, Mio Radenkovic, Abir Rachid
Feb 05, 2019 -

Unique Chrysler Dodge Jeep Ram responded

Hi there J. LANG! We appreciate you're customer feedback on your recent experience with us, and thank you for choosing Unique Chrysler! We are pleased to hear that you had a great experience with Abir and the rest of our team, and she was with you throughout this time! We hope you have a great day!

January 23, 2019

Unique Chrysler Dodge Recently bought a new vehicle from this dealership. Derek, the salesperson, was friendly and responsive even though we showed up as a cold call. We More

by Glenn T.
Recommend Dealer
Yes
Employees Worked With
Derek Conn, Joe Frieri
Jan 29, 2019 -

Unique Chrysler Dodge Jeep Ram responded

Hi there Glenn T.! We appreciate you're customer feedback on your recent experience with us, and thank you for choosing Unique Chrysler! We are pleased to hear that you had a great experience with our team Derek and Joe purchasing you're recent vehicle! We hope you have a great day, and enjoy the ride! Stay Warm!!!

January 19, 2019

Spectacular Perfect experience, great staff, you won't walk out disappointed, Unique Chrysler is your result in your personal auto shop list, really love the e More

by CarsRCool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dworzak, Mio Radenkovic, Deanna Mai, Derek Conn, Joe Frieri
Jan 22, 2019 -

Unique Chrysler Dodge Jeep Ram responded

Hi there CarsRCool! We appreciate you're customer feedback on your recent experience with us, and thank you for choosing Unique Chrysler! We are pleased to hear that you had a great experience with our team at Unique Chrysler! We hope you have a great day, and enjoying the ride! Stay Warm!!!

January 18, 2019

Love my new Murano!!!! Derek was great! Service was quick. They were very fair and I am thrilled with my trade. They took great care of me. Thanks Mio and Derek!! More

by Love My Murano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mio Radenkovic, Derek Conn
Jan 22, 2019 -

Unique Chrysler Dodge Jeep Ram responded

Hi there Love My Murano! We appreciate you're customer feedback on your recent experience with us, and thank you for choosing Unique Chrysler! We are pleased to hear that you had a great experience purchasing your Murano with our team Mio and Derek! We hope you have a great day, and enjoy the Murano! Stay warm out there!!

January 10, 2019

First and last time dealing with this dealership. I purchased a 2018 Vehicle this past summer. I would like to state - my experience with the salesman was wonderful and he did go above and beyond my More

by Dissappointed in Burlington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Paltruno, Fred Slaz, David Presta
Jan 10, 2019 -

Unique Chrysler Dodge Jeep Ram responded

Hi, we want to apologize for the unpleasant experience that you had. We have a strong focus on customer experience and what you have described certainly does not align with that. We would like to learn more about the specifics of what happened, so we can resolve any issues, and start to work at earning back your business. Please reach out to us at customerservice@carnationcanada.com so we can discuss your concerns. Best Regards. Team Car Nation Canada

Jan 11, 2019 -

Dissappointed in Burlington responded

Thank you for messaging. I had a bad purchase experience. The service issue - I wouldn’t have said a word until I received the email asking how my experience was. .... they are well aware of the issues as I phoned, spoke at length, emailed details as requested, over a week later emailed the young girl back stating my surprise I hadn’t heard from a single person in management never mind my own sales person, David. She replied stating maybe a negative review would be best as that would get head office attention. I’ve never left a negative review in my life ... my second call to Fred a couple of weeks ago where I left a message , still ignored - I felt I had to review my experience. My daughters friend from work had a horrible experience buying her 2018 a month prior to mine and stated she would have warned me not to buy from Unique - had I heard of her experience prior, I never would have considered purchasing there. My Jeep was scratched when they installed my softtop, was to be repaired at my recall service and tire install - forgot. I put my hard top on - the roll bars had been horribly scratched - deep into paint where the soft top was installed. Now there are issues that need to be remedied and I dont want to go back there. Not a good feeling at all. Honestly - they don’t seem to care. They may get the sales - take the $, but they won’t have a strong retention of repeat buyers if this is the norm for the Dealership.

Jan 11, 2019 -

Dissappointed in Burlington responded

Email to Stephanie : 2018 Jeep Wrangler JL service date : 11/16/18 Driver : Jack - criticizing soft top on during snow as I’d likely be one of the clients who wonders why their roof is leaking “I wonder why”! I expressed one of the Managers / VPs “Paul”?, keeps his soft top on all year - “he’s not my VP - I drive GMC”. - criticizing Motorcycle drivers - odd bunch - expressed that I was one - “that explains a lot” - criticized Jeep for constant chipped / cracked windshields, said they should come with two as a standard. - drives both extremely fast on side streets and writes when driving. - stated all Mercedes owners are horrible drivers as feel they own the road because they have money. - expresses Unique keeps “dumping crap on” him in regards to a busy driving schedule ... I expressed in front of another passenger that customers aren’t “crap”... I was told not to take it that way... - my Jeep has a small decal on it “grace & grit”... as we pulled into dealer for pick up of my vehicle with three others in the van, he stated “oh look, there’s Grace and Spit” and laughed. As mentioned - I do feel torn bringing my experience to light - and perhaps he was trying to be funny ... and it does take quite a bit to offend or upset me, however - as a customer it was across the board unprofessional, unsafe and honestly offensive behaviour coming from a driver / Jack working for Unique and it’s customers.

January 09, 2019

My second purchase from this dealership I live in Grimsby, and will only use the team at Unique for all my car needs. Whether it is servicing my vehicle, or purchasing; the team at Unique ar More

by Wilsontiff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mio Radenkovic, Brayley Tolan
Jan 15, 2019 -

Unique Chrysler Dodge Jeep Ram responded

Hi there Wilsontiff! We appreciate you're customer feedback on you're recent experience with us, and thank you for choosing Unique Chrysler! We are pleased to hear that you had a great experience with our team Brayley and Mio purchasing you're 2018 Jeep Compass! We hope you have a great day, and we appreciate your continuous support!

January 08, 2019

Bought a car Highly recommended dealership , excellent team , they work with a high professionalism and integrity. Customer service is top class , though it was fa More

by Wise123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carobelli, Joe Frieri, Brayley Tolan
Jan 15, 2019 -

Unique Chrysler Dodge Jeep Ram responded

Hi there Wise123! We appreciate you're customer feedback on you're recent experience with us, and thank you for choosing Unique Chrysler! We are pleased to hear that you had a great experience with us at Unique purchasing you're vehicle! We hope you have a great day!!

January 08, 2019

Excellent service! Repeat Customer. Really appreciate the help provided by Brayley, Mio and Joe. Easy communication, simple paperwork and transaction. No surprises. We've purchase 3 vehi More

by jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Patruno, Mio Radenkovic, Joe Frieri, Brayley Tolan
Jan 15, 2019 -

Unique Chrysler Dodge Jeep Ram responded

Hi there JD! We appreciate you're customer feedback on you're recent experience with us, and thank you for choosing Unique Chrysler! We are pleased to hear that you had a great experience with our team Brayley, Mio, and Joe!! We hope you have a great day, and enjoying the ride! We appreciate your continuous support over the years!!

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