Twin Hills Ford Lincoln

Upper Management Went in to service my vehicle and the service department was amazing, the cashier Sonja was very nice and helpful and the Service Manager Jack was ver Went in to service my vehicle and the service department was amazing, the cashier Sonja was very nice and helpful and the Service Manager Jack was very helpful and great to deal with. My complaint goes to upper management. I have never seen an Owner come into a department and start yelling at his employees in front of customers like they were no value to his company. Very disrespectful and I dont know why anyone would want to work for him. It is not very inviting for customers to want to come back, when you go into a dealorship to get your car serviced and youre watching the employees be degraded by there boss. Very unprofessional More

Not impressed, bad service dept. Called them up before I went to the dealership for service and had asked them about the issue I was having. First off they told me that I should go ba Called them up before I went to the dealership for service and had asked them about the issue I was having. First off they told me that I should go back to my dealership that I bought it at. All it was, was warranty replacement for my lift gate struts. I talk with another person that calms me down and says that they can take care of it. So reluctantly, I go there and get my oil changed and wait for them to replace the parts. I wait two hours only to be told that they won't be able to get the parts for me. Essentially I waited two hours to get my oil changed. Then they told me that they will call the next day and advise on the parts. I waited two days and called "them" back, at which time the adviser told me that he had called. Easy to see on a cell phone that he did not call nor leave a message. Lies Lies and more Lies!!! I'm up in the air now if I go in get the service done and tell them I am done with them or leave them hanging with the parts in hand. More

Old folks with attitude Cmon twin hills ford, we're in the new millenium, your salespeople are stuck in the 60s ford years. Rude and plain weird is what your team are Cmon twin hills ford, we're in the new millenium, your salespeople are stuck in the 60s ford years. Rude and plain weird is what your team are More

worst leasing manager ever I liked the attitude of salespeople and found them helpful but Mike reminds of me a typical car salesman in movie of 60's. He is not honest and friend I liked the attitude of salespeople and found them helpful but Mike reminds of me a typical car salesman in movie of 60's. He is not honest and friendly. The amount that he quoted me when I was leasing the car was different from what he showed me at the end of the term when I chose to buy the vehicle while he knew that I had the every intention to buy the car at the end of the term. Just beware that he is not interested in a relationship and he is just after quick bucks. More

Awful Customer Service One of the worst customer experiences I've had with a dealership. Once you "buy"... (there motto should be) "say goodbye". Do yourself a favour and ne One of the worst customer experiences I've had with a dealership. Once you "buy"... (there motto should be) "say goodbye". Do yourself a favour and never have your Ford serviced by this dealership. They don't back the product or take ownership when mistakes are made when servicing your vehicle. Customer complaints are ignored by the service staff including the leadership team. I gave up on this dealership and I'm glad I took my business elsewhere. More

Never Taking my F150 There Again! I will never bring my F150 to this dealership again. Contacted the manager there, as well as Ford Customer Care to complain about the service advisor I will never bring my F150 to this dealership again. Contacted the manager there, as well as Ford Customer Care to complain about the service advisor I dealt with who, in my opinion is irresponsible. I would rather not get into the details as to why but bottom line, he should do his job better and not take people for stupid either. As for the mechanic who supposedly looked at my truck, he found nothing. Couldn't hear anything. Yeah. Ok. Had to waste my time driving to another dealer because I refused to believe there wasn't a problem with my truck. The service advisor at the other dealer turned out to be amazing and the mechanic identified the problem and fixed my truck fairly quickly. More

I had taken my leased car to this dealership to have two faulty parts replaced, a long story short the first time i went in to have my car assessed they told me to leave the car for the day (5 hours) and th faulty parts replaced, a long story short the first time i went in to have my car assessed they told me to leave the car for the day (5 hours) and they will call me once its ready to be picked up. After i picked up the car, i noticed that i left my dash cam on the entire time so i went home and viewed the video and to my surprised i heard the service rep Jordan and a mechanic enter my vehicle and start talking about my car. After 5 minutes of talking xxxx about me and my vehicle the rep told the mechanic to "just order the parts and get this xxxx out of here". As the rep started reversing my car to the "pick up zone" which was the spot behind my car, the mechanic asked if i was around and as soon as the rep replied no the mechanic started jerking my shifter from reverse to N (its standard) grinding my gear. After a few laughs and after doing it several times the rep stopped the car and they both left by the car (which is how i know who it was). Once i arrived at the dealer, he told me he ordered the parts and it will take 2-5 business days. After viewing the video that day i wanted to see how they would continue to treat me and how they would go about repairing my car so i waited for the phone call. A MONTH LATER, without any notice or any reason as to why it took so long to arrive and why i never got a phone call, they told me to bring the car in right away as they "are doing me a favour by repairing my car".... so i took it there and dropped it off but this time leaving the camera in the back seat and i also told them that my check engine light had come on yesterday and i had it read and it gave me an error for my catalytic converter but it had turned off literally the second i pulled in to the lot but asked if they can see what was wrong . After 6 hours, they called me to come pick up the car and explained to me how after hours of tearing open my seat and my shifter (the parts i needed replaced was the back lumbar support spring in the driver seat and something to stop the squeaking in my shifter) they then realized that BOTH parts are wrong... and that they needed another 2-5 business days to get the real part and when i asked about the check engine light Jordan had said "sorry but we didn't see a light so we are not aloud to check anything or have it read"... i told him i read it my self last night and it said it was my catalytic converter but he said "sorry but if there is no light we won't check anything" xxxxxxxx.... i looked at the video and not only did they not touch my car... but they moved it 3 times to different spots and out of the 5 people that i caught on camera getting in to my car, the same mechanic got in to my car and started drifting in the parking lot... in my brand new winter tires.... and caused it to make a noise that i have never heard before and shut the car down (if it was a stall then it was the worst and most destructive stall i have ever heard in my life, not exaggerating). He then parked the car and that was it... they never touched my car, they never attempted to even try to figure out what was wrong. They did nothing but dick around and the funny thing is, i have never met this mechanic in my life and have never spoken to him ever so the fact that he was xxxxing around in my car just shows that there is no personal connection to me and that he does this to ever car that enters the lot... considering i drive a standard 2012 Ford Focus SE... nothing special... I have contacted the ford motor company of Canada just stating that i have evidence of their employee abusing my car and i expect a call from someone as soon as possible to discuss this and all they said back in a letter was "we apologize for any inconvenience and we will contact you if we require additional information"... its been a month now and no one has bothered contacting me and i still have yet to have my car repaired. I have contacted BBB and awaiting their reply. Im not sure about any other dealer... but TWIN HILL FORD LINCOLN HAS THE WORST SERVICE I HAVE EVER HAD! DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! As i mentioned before, my car is nothing special that stands out and its not a V8 or a fast car... its a focus... i don't know the guy... so clearly this isn't anything personal and clearly he does this with every car.. BEWARE !!! More

Terrible experience, will never take my vehicle there again. Asked if they could fit me in for an oil change at fairly short notice. They did, which was good. My vehicle developed a check engine problem again. Asked if they could fit me in for an oil change at fairly short notice. They did, which was good. My vehicle developed a check engine problem and I asked if they could look into it - they said they would. To give they credit they did correctly diagnose the problem which turned out to be a faulty thermostat. I was told that the work required would be $300 which was steep. I was then told that to flush the coolant would be $400. I just wanted my truck fixed and thought with the oil change and inspection I'd deal with it. My final bill came to $554.03! I asked the service advisor about this and he said it was taxes and the oil change was extra. I was angry. He clearly wasn't bothered about his lack of transparency and very nonchalant. I had a look at the vehicle under the hood - but it was dark so I could not really see. A few days later I checked it again, the oil had not been changed but I had been billed and there was virtually no coolant in the radiator or overflow tank - I managed to test what little there was and found that its freezing point was just -25 not the -45 it should have been. Had the vehicle serviced again and the second shop did a fantastic job. Sent a message to the gm of Twin Hills, called and asked to speak to somebody was told a manager would get back to me - but nobody returned my calls - absolutely greedy, useless dealership and an embarrassment to the Ford name, since nearly every dealer I've dealt with in the past as been good or exceptional. Clearly this store doesn't care about customer service - makes you wonder how they stay in business and keep the franchise. Avoid at all costs More