Turpin Kia - Service Centre

I really wonder why Turpin was graded down when its quality of services, according to me, was much better than other dealerships. Their service quality exceeds all expectations. The credit, I thi quality of services, according to me, was much better than other dealerships. Their service quality exceeds all expectations. The credit, I think, goes to the service manager, Serge Vinesse. Indeed the whole staff is excellent, but Serg is par excellence.He is outstandingly excellent. Also, the staff is very good. More

Everyone was polite and friendly. They responded to my questions and kept me abreast of the work progress. when the part that was ordered arrived I received a telephone call from a young lady advising me questions and kept me abreast of the work progress. when the part that was ordered arrived I received a telephone call from a young lady advising me and she provided possible appointment alternatives. The drivers of the Courtesy van were great and it was obvious that they had pride in their work and in the company. More

We were informed of some repairs that needed looking after from our last visit. We would prefer not to leave the vehicle for the day & you have always been very accommodating by requesting we be there a after from our last visit. We would prefer not to leave the vehicle for the day & you have always been very accommodating by requesting we be there around 7:30am. On this particular visit everything was done earlier than expected. It was ready & waiting when we got back from having breakfast. Service was great,length of time was great & we were explained the work done & some things to have done down the road.We were on our way by 9:45am. Thank you to everyone involved. Brenda Boisclair. More

As usual, Turpin Auto World was wonderful for us. Last week and this week, We had occasion to have some minor/major repairs done on our 2002 Montana. Frank provided seamless delivery of getting us in for week and this week, We had occasion to have some minor/major repairs done on our 2002 Montana. Frank provided seamless delivery of getting us in for the repairs; and, he (with the shuttle service provided - thank you to both drivers!) made sure that we were shuttled home and back for the pick up of the repaired vehicle. Mark made sure that the vehicle was diligently repaired in a timely, and professional fashion. It is wonderful to know that there are those that truly can be counted on!. Thanks to these highly skilled individuals, we know that we are driving safe and secure vehicles. Once again, Turpin Auto World has our deep gratitude. Sincerely, Miriam & Amnon More

I have been going to this dealership (Laperriere Location - sorry if misspelled) for over 10 years for my Pontiac Grand Prix GTP 2002. I have never experienced honest, exceptional and accommodating service - sorry if misspelled) for over 10 years for my Pontiac Grand Prix GTP 2002. I have never experienced honest, exceptional and accommodating service like this before and I have dealt with VW, Honda and Toyota prior to my Pontiac. I am sad to see it go as I believe Pontiac had great cars. There have been a few times when I needed some service done promptly and they have always accommodated me (not sure of the Service Managers name but he was beyond exceptional and recognized my patronage) in order to get the work done. Yes, I would surely recommend them for servicing your car. Well done Turpin!! David DeBaeremaeker More

My Chev Malibu was serviced to my satisfaction but on paying my bill, i was informed that an oil leak had been detected and I should bring the car back in for another $110 inspection very quickly as the paying my bill, i was informed that an oil leak had been detected and I should bring the car back in for another $110 inspection very quickly as the engine could seize and be very damaging & costly. I felt that this fact should have been printed out on my bill. However as I explained to Chris the car is under warranty and in fact Myers where I purchased the car did such a repair on the engine this past March 2011. I'll be taking my Malibu back to Myers tomorrow for servicing. My previous experience this past March, had the oil pressure guage flucuating and showing empty but no such indication appeared this past week before I brought the Malibu to you for routine servicing. Roger Wainwright More

After purchasing my Saturn aura from Turpin in 2008, I have had excellent service and great business relations with them, even after their moving to another location. I had all service with them and purc have had excellent service and great business relations with them, even after their moving to another location. I had all service with them and purchased winter tires as well. I have had decent treatment and that includes tire storage for Summer months and winter months. More

Very good service at reception (Serge Vanasse)service Manager was great, polite and very helpfull in answering my question, also appreciated that everthing was done in my own language all in FRENCH, that Manager was great, polite and very helpfull in answering my question, also appreciated that everthing was done in my own language all in FRENCH, that very important for me to be serve in french. The car went in for the 96,000km inpection and Tyler Bell was the service advisor who work on my car, and the car is running great, will see you in the fall for the next services. Please pass on my appreciation to the two gentlement. Merci beaucoup Serge Vaillancourt More

I have always enjoyed going to Turpin for service, as they treat me (as a woman) with respect, and any knowledge I don't know they are more than pleased to explain so that I can understand it. I have they treat me (as a woman) with respect, and any knowledge I don't know they are more than pleased to explain so that I can understand it. I have never had any difficulty with any of the employees, the service, or the attitude of the company at all, and would thoroughly recommend Turpin to others. More

So far so good on this major service but I am only a few days into driving our 2002 Saab 9.5 2.3t since Turpin fixed the major problem we had. The vehicle would just completely shut down without warning whi days into driving our 2002 Saab 9.5 2.3t since Turpin fixed the major problem we had. The vehicle would just completely shut down without warning while being driven. Turns out it was the culmination of fixing broken hoses with baling wire and bubble gum since our warranty expired. The repairs totalled a little over $1400. My only quibble with Turpin goes back to September 2009 when we had problems filling the 70 Litre gas tank. After unsuccessfully trying a new fill neck, for which I was credited the cost, including labour, a new tank was ordered and installed at a cost of just under $1,700. The only problem was that a 60 litre tank seems to have been installed, not the OEM 70 litre one removed. That significantly reduced the range of the vehicle. I have never received a satisfactory explanation from Turpin about this. More