Turpin Kia

I have always enjoyed going to Turpin for service, as they treat me (as a woman) with respect, and any knowledge I don't know they are more than pleased to explain so that I can understand it. I have they treat me (as a woman) with respect, and any knowledge I don't know they are more than pleased to explain so that I can understand it. I have never had any difficulty with any of the employees, the service, or the attitude of the company at all, and would thoroughly recommend Turpin to others. More

We found Turpin's to be a fair and friendly dealership. We found Turpin's to be a fair and friendly dealership. Via their advertising we were able to locate a 2009 Volvo S60 which was just we were looki We found Turpin's to be a fair and friendly dealership. Via their advertising we were able to locate a 2009 Volvo S60 which was just we were looking for. Peter Lafreniere was most helpful, gave us a good price on our trade and made the Volvo purchase price attractive. He thoroughly explained all of the paper work involved. Given the results of the CARPROOF search, the dealer's 150 point inspection, and some remaining factory warranty we drove away feeling pleased and satisfied. Overall, it was a most rewarding experience - thank you Turpins! Mike and Mary Ann Gibbons Bath, ON More

We visited the dealership because they advertised new cars on Autotrader which allowed us to easily see what was in inventory. The initial salesman was friendly and not pushy, answered a few questions cars on Autotrader which allowed us to easily see what was in inventory. The initial salesman was friendly and not pushy, answered a few questions and then escorted us to the showroom. Once in the showroom we were greeted by the President (Fern) who we knew. After some discussion we were invited to take the car for a test drive. We were offered the car without escort and told to take it anywhere to get a feel for the car. Once we came back, Marc offered to "run the numbers" for us in a completely casual manner without any pressure. Later that day I emailed Marc questions about warranty costs and options. He responded immediately. The following week we received a dealer incentive discount of $500 in the mail. When we contacted Fern to confirm this discount would be in addition to the previously offered discounts. We were informed that there were now even better manufacturer incentives which would be combined with the previous offer and the $500 dealer incentive. Based on this information, we returned to the dealership, took the car for one more test drive to ensure this was the car for us, and then signed the agreement to purchase. Fern promised to have the car ready for us on the following Tuesday. The car was ready, all the paperwork was completed quickly, and Fern then went over the car with us ensuring all of our questions were answered. And we were on our way. All in all a great buying experience! And a great car! More

On a chance I searched online and seen an pre-owned vehicle that interested me. I did a web chat and an appointment was set and an email confirming it was sent. When we arrived we were greated in a pr vehicle that interested me. I did a web chat and an appointment was set and an email confirming it was sent. When we arrived we were greated in a professional manner. We were acknowledged as being prior purchasers and it was apparant our loyality was appreciated. The test drive went fine and the signing and contract was explained. My car was ready when promised. I understand they are in commission sales but they were not agressive. Interested but not agressive. This was a pre-owned vehicle and the past history was presented right away and explained. More

So far so good on this major service but I am only a few days into driving our 2002 Saab 9.5 2.3t since Turpin fixed the major problem we had. The vehicle would just completely shut down without warning whi days into driving our 2002 Saab 9.5 2.3t since Turpin fixed the major problem we had. The vehicle would just completely shut down without warning while being driven. Turns out it was the culmination of fixing broken hoses with baling wire and bubble gum since our warranty expired. The repairs totalled a little over $1400. My only quibble with Turpin goes back to September 2009 when we had problems filling the 70 Litre gas tank. After unsuccessfully trying a new fill neck, for which I was credited the cost, including labour, a new tank was ordered and installed at a cost of just under $1,700. The only problem was that a 60 litre tank seems to have been installed, not the OEM 70 litre one removed. That significantly reduced the range of the vehicle. I have never received a satisfactory explanation from Turpin about this. More

I was very pleased with the service I recieved from this dealership. All of the staff acted in a professional manner. They took the time to answer all of my questions and concerns, with no pressure at all dealership. All of the staff acted in a professional manner. They took the time to answer all of my questions and concerns, with no pressure at all. All of the minor problems that I pointed out with the vehicle that I purchased were corrected without question. The one thing that I was really impressed with was that they even filled the gas tank. I would recommend this dealer all day long. Ken, Ottawa More

Excellent service all around! I was very nervous to buy a used car since this was my first time. Their 152 inspection point service on used cars and the quality of the car I bought was exceptional. I compare used car since this was my first time. Their 152 inspection point service on used cars and the quality of the car I bought was exceptional. I compared it to other dealerships. I was also very confident of their after/maintenance service dealership capabilities. More

Great people and great service. Highly recommended. The staff are friendy and well informed. Service work is done well, on time and there are no surprises. The shuttle service is a bonus as is free winter staff are friendy and well informed. Service work is done well, on time and there are no surprises. The shuttle service is a bonus as is free winter tire storage. We bought from Turpin, we have all our servicing done by Turpin although both vehicles are now "out of warranty" and we will continue to deal with Turpin for the foreseeable future. More

I have dealt with this dealer for many years and, in particular, Mr. Frank Fraser who has always been very helpful, courteous and honest in his dealings with me on the service of my vehicle. Although m particular, Mr. Frank Fraser who has always been very helpful, courteous and honest in his dealings with me on the service of my vehicle. Although maintenance and servicing of automobiles is not an exact science, Turpin and Mr. Fraser and the Turpin service team, in my opinion, go above and beyond to remedy any situation and ensure highest level of customer satisfaction and vehicle safety. More

Problems with an elusive clanking noise was said to be repaired, Only to come back 1 hour later. I brought the car back and several hours later was fixes at no additional charge. Turpin is continently repaired, Only to come back 1 hour later. I brought the car back and several hours later was fixes at no additional charge. Turpin is continently located and offers shuttle service. The price for Oil Change was a similar price as the local lube shop. Waiting room is comfortable with free coffee and TV. More