Turpin Kia

My Chev Malibu was serviced to my satisfaction but on paying my bill, i was informed that an oil leak had been detected and I should bring the car back in for another $110 inspection very quickly as the paying my bill, i was informed that an oil leak had been detected and I should bring the car back in for another $110 inspection very quickly as the engine could seize and be very damaging & costly. I felt that this fact should have been printed out on my bill. However as I explained to Chris the car is under warranty and in fact Myers where I purchased the car did such a repair on the engine this past March 2011. I'll be taking my Malibu back to Myers tomorrow for servicing. My previous experience this past March, had the oil pressure guage flucuating and showing empty but no such indication appeared this past week before I brought the Malibu to you for routine servicing. Roger Wainwright More

After purchasing my Saturn aura from Turpin in 2008, I have had excellent service and great business relations with them, even after their moving to another location. I had all service with them and purc have had excellent service and great business relations with them, even after their moving to another location. I had all service with them and purchased winter tires as well. I have had decent treatment and that includes tire storage for Summer months and winter months. More

Very good service at reception (Serge Vanasse)service Manager was great, polite and very helpfull in answering my question, also appreciated that everthing was done in my own language all in FRENCH, that Manager was great, polite and very helpfull in answering my question, also appreciated that everthing was done in my own language all in FRENCH, that very important for me to be serve in french. The car went in for the 96,000km inpection and Tyler Bell was the service advisor who work on my car, and the car is running great, will see you in the fall for the next services. Please pass on my appreciation to the two gentlement. Merci beaucoup Serge Vaillancourt More

I have always enjoyed going to Turpin for service, as they treat me (as a woman) with respect, and any knowledge I don't know they are more than pleased to explain so that I can understand it. I have they treat me (as a woman) with respect, and any knowledge I don't know they are more than pleased to explain so that I can understand it. I have never had any difficulty with any of the employees, the service, or the attitude of the company at all, and would thoroughly recommend Turpin to others. More

We found Turpin's to be a fair and friendly dealership. We found Turpin's to be a fair and friendly dealership. Via their advertising we were able to locate a 2009 Volvo S60 which was just we were looki We found Turpin's to be a fair and friendly dealership. Via their advertising we were able to locate a 2009 Volvo S60 which was just we were looking for. Peter Lafreniere was most helpful, gave us a good price on our trade and made the Volvo purchase price attractive. He thoroughly explained all of the paper work involved. Given the results of the CARPROOF search, the dealer's 150 point inspection, and some remaining factory warranty we drove away feeling pleased and satisfied. Overall, it was a most rewarding experience - thank you Turpins! Mike and Mary Ann Gibbons Bath, ON More

We visited the dealership because they advertised new cars on Autotrader which allowed us to easily see what was in inventory. The initial salesman was friendly and not pushy, answered a few questions cars on Autotrader which allowed us to easily see what was in inventory. The initial salesman was friendly and not pushy, answered a few questions and then escorted us to the showroom. Once in the showroom we were greeted by the President (Fern) who we knew. After some discussion we were invited to take the car for a test drive. We were offered the car without escort and told to take it anywhere to get a feel for the car. Once we came back, Marc offered to "run the numbers" for us in a completely casual manner without any pressure. Later that day I emailed Marc questions about warranty costs and options. He responded immediately. The following week we received a dealer incentive discount of $500 in the mail. When we contacted Fern to confirm this discount would be in addition to the previously offered discounts. We were informed that there were now even better manufacturer incentives which would be combined with the previous offer and the $500 dealer incentive. Based on this information, we returned to the dealership, took the car for one more test drive to ensure this was the car for us, and then signed the agreement to purchase. Fern promised to have the car ready for us on the following Tuesday. The car was ready, all the paperwork was completed quickly, and Fern then went over the car with us ensuring all of our questions were answered. And we were on our way. All in all a great buying experience! And a great car! More

On a chance I searched online and seen an pre-owned vehicle that interested me. I did a web chat and an appointment was set and an email confirming it was sent. When we arrived we were greated in a pr vehicle that interested me. I did a web chat and an appointment was set and an email confirming it was sent. When we arrived we were greated in a professional manner. We were acknowledged as being prior purchasers and it was apparant our loyality was appreciated. The test drive went fine and the signing and contract was explained. My car was ready when promised. I understand they are in commission sales but they were not agressive. Interested but not agressive. This was a pre-owned vehicle and the past history was presented right away and explained. More

So far so good on this major service but I am only a few days into driving our 2002 Saab 9.5 2.3t since Turpin fixed the major problem we had. The vehicle would just completely shut down without warning whi days into driving our 2002 Saab 9.5 2.3t since Turpin fixed the major problem we had. The vehicle would just completely shut down without warning while being driven. Turns out it was the culmination of fixing broken hoses with baling wire and bubble gum since our warranty expired. The repairs totalled a little over $1400. My only quibble with Turpin goes back to September 2009 when we had problems filling the 70 Litre gas tank. After unsuccessfully trying a new fill neck, for which I was credited the cost, including labour, a new tank was ordered and installed at a cost of just under $1,700. The only problem was that a 60 litre tank seems to have been installed, not the OEM 70 litre one removed. That significantly reduced the range of the vehicle. I have never received a satisfactory explanation from Turpin about this. More

I was very pleased with the service I recieved from this dealership. All of the staff acted in a professional manner. They took the time to answer all of my questions and concerns, with no pressure at all dealership. All of the staff acted in a professional manner. They took the time to answer all of my questions and concerns, with no pressure at all. All of the minor problems that I pointed out with the vehicle that I purchased were corrected without question. The one thing that I was really impressed with was that they even filled the gas tank. I would recommend this dealer all day long. Ken, Ottawa More

Excellent service all around! I was very nervous to buy a used car since this was my first time. Their 152 inspection point service on used cars and the quality of the car I bought was exceptional. I compare used car since this was my first time. Their 152 inspection point service on used cars and the quality of the car I bought was exceptional. I compared it to other dealerships. I was also very confident of their after/maintenance service dealership capabilities. More