Turpin Kia

I recently purchased a 2004 VW Jetta. I had been looking for a while for this type of vehicle. I found the vehicle on the internet and Peter provided me with a video of the vehicle that was very informative for a while for this type of vehicle. I found the vehicle on the internet and Peter provided me with a video of the vehicle that was very informative. Knowing that this vehicle would not last on the lot very long I stopped in and asked for a test drive. Unfortunately at the time Peter was on his day off event though we had be corresponding by email for a large part of the morning. Once he knew I was at the lot going for a test drive he came back to work on his day off to assist me with any questions. I ended up purchasing the car that day. The great thing about Peter is that there is no game playing. Its to the point, he provided me with all the information I asked for and the CarProof report. I found the price to be fair and he went out of his way to make the purchase a pleasant experience. Thank Peter, Scott L. More

Service at the Laperriere location is superior. As a woman I appreciate that my concerns are taken into consideration; I am well respected and the rapport we have with one another is excellent. My 1998 woman I appreciate that my concerns are taken into consideration; I am well respected and the rapport we have with one another is excellent. My 1998 Malibu has 350,000 km. I attribute my car's long life to the excellent mechanical work performed on my car over the past 10 years and never once was I let down with the service. The mechanics are of a superior quality as are the front line lads (Tyler, Service Manager Serge Vanesse), these guys go out of their way to see that I receive the service my car requires and not more. As an example of going above and beyond, several years ago I was on my way to a Shania Twain concert. It was a dark, rainy miserable night and by the time I reached Ottawa (an hour's drive) the lights were dimming. My girlfriend and I headed straight for Turpin at around 6:30pm on a Saturday night. Two mechanics were working O/T on a van. I explained my predicament. They dropped everything, found ONE alternator in stock, changed it. The computer system was backing up so payment was not possible. They sent me on my way - we only missed the opening act. Monday I dropped in to pay the bill. When I first learned Turpin was to move to the Autoplex my heart sank. Another ½ hr drive for servicing - just wasn't going to happen. Then I learned Laperriere would remain open - I was thrilled. Last week I heard the announcement on the radio that Turpin was closing it's doors. Well, I was speechless, my heart sank. What are my options? As experience has taught me, wait a bit, so I did. Fern Turpin sent out a message this week saying they would remain open at the Laperriere location. I'm thrilled. What would I do without Turpin and their reliable staff? Not quite sure and hope I don't have to find out. To be able to depend upon this excellent service is so important. Thank you. More

We were informed of some repairs that needed looking after from our last visit. We would prefer not to leave the vehicle for the day & you have always been very accommodating by requesting we be there a after from our last visit. We would prefer not to leave the vehicle for the day & you have always been very accommodating by requesting we be there around 7:30am. On this particular visit everything was done earlier than expected. It was ready & waiting when we got back from having breakfast. Service was great,length of time was great & we were explained the work done & some things to have done down the road.We were on our way by 9:45am. Thank you to everyone involved. Brenda Boisclair. More

Everyone was polite and friendly. They responded to my questions and kept me abreast of the work progress. when the part that was ordered arrived I received a telephone call from a young lady advising me questions and kept me abreast of the work progress. when the part that was ordered arrived I received a telephone call from a young lady advising me and she provided possible appointment alternatives. The drivers of the Courtesy van were great and it was obvious that they had pride in their work and in the company. More

I have always found the personnel at Turpin to be very helpful and, more importantly, they clearly explain what work is needed, and not needed, on your vehicle. helpful and, more importantly, they clearly explain what work is needed, and not needed, on your vehicle. More

I really wonder why Turpin was graded down when its quality of services, according to me, was much better than other dealerships. Their service quality exceeds all expectations. The credit, I thi quality of services, according to me, was much better than other dealerships. Their service quality exceeds all expectations. The credit, I think, goes to the service manager, Serge Vinesse. Indeed the whole staff is excellent, but Serg is par excellence.He is outstandingly excellent. Also, the staff is very good. More

As usual, Turpin Auto World was wonderful for us. Last week and this week, We had occasion to have some minor/major repairs done on our 2002 Montana. Frank provided seamless delivery of getting us in for week and this week, We had occasion to have some minor/major repairs done on our 2002 Montana. Frank provided seamless delivery of getting us in for the repairs; and, he (with the shuttle service provided - thank you to both drivers!) made sure that we were shuttled home and back for the pick up of the repaired vehicle. Mark made sure that the vehicle was diligently repaired in a timely, and professional fashion. It is wonderful to know that there are those that truly can be counted on!. Thanks to these highly skilled individuals, we know that we are driving safe and secure vehicles. Once again, Turpin Auto World has our deep gratitude. Sincerely, Miriam & Amnon More

I AM VERRY PLEASED WITH THE SERVICE THAT I HAVE BEING GETTING AT AUTOWORLD.THE SERVICE PEOPLE AT TURPIN AUTOWORLD ARE VERRY FRIENDLY AND HELPFULL ESPEACIALY WHEN I DEAL IN THE SERVICE DEPARTMENT AND THE GETTING AT AUTOWORLD.THE SERVICE PEOPLE AT TURPIN AUTOWORLD ARE VERRY FRIENDLY AND HELPFULL ESPEACIALY WHEN I DEAL IN THE SERVICE DEPARTMENT AND THE OFFICE.I WILL CONTINUE TO DO MY BUISENESS AT AUTOWORLD AS LONG AS I AM DRIVING.I WOULD LIKE TO THANK THEM ALL FOR THERE HELP AND UNDERSTANDING. More

I have been going to this dealership (Laperriere Location - sorry if misspelled) for over 10 years for my Pontiac Grand Prix GTP 2002. I have never experienced honest, exceptional and accommodating service - sorry if misspelled) for over 10 years for my Pontiac Grand Prix GTP 2002. I have never experienced honest, exceptional and accommodating service like this before and I have dealt with VW, Honda and Toyota prior to my Pontiac. I am sad to see it go as I believe Pontiac had great cars. There have been a few times when I needed some service done promptly and they have always accommodated me (not sure of the Service Managers name but he was beyond exceptional and recognized my patronage) in order to get the work done. Yes, I would surely recommend them for servicing your car. Well done Turpin!! David DeBaeremaeker More

This was my first time buying a vehicle from Turpin and it will most likely not be the last time. It all starting with me finding an SUV on their lot that I had been looking for a while. I called them at 7 it will most likely not be the last time. It all starting with me finding an SUV on their lot that I had been looking for a while. I called them at 7:25 pm on a Monday night and was told that they were closing at 8 pm. They told me that they would wait for me even if I was leaving from Orleans to test drive the SUV. I was very impressed with Peter Lafreniere's no hassle and honest approach. During the negotiation process, I found Peter to be very helpful and informative. We went over the vehicle's information and history in great detail before exploring the financing options. The price of the vehicle that I purchased (2008 Yukon) was very competitive, so much so that two sales rep from other dealerships in Ottawa told me to buy it since they would not be able to match it. They were also fair with the trade-in value of my previous SUV. I wouldn't hesitate to recommend Peter and Turpin to friends and family. I have also been very impressed by their after sale customer service. I had one issue with the Yukon and Marc Gervais was very helpful in fixing the problem. I must admit that the complimentary car wash is a nice perk. Thank you Peter and Marc. See you soon. Martin More