Turpin Kia

Paul was prompt in calling me first thing in the morning to review work to be done on the vehicle. He then followed up severral times during the day on status and to inform me of options regarding repairs to review work to be done on the vehicle. He then followed up severral times during the day on status and to inform me of options regarding repairs before proceeding. He was polite and clear in his explanations. The vehicle was ready same day despite lengthy list of items to investigate and repair. Tyler on the weekend was also helpful in booking appointment after the service office in Bells Corners had closed and he reviewed the bill with me when I picked up my car at 5:50 PM that evening. More

Every time I visit Turpin the guys are super. - The Every time I visit Turpin the guys are super. - The work on my car is finished when they say it will be finished. - They call me to authorize ex Every time I visit Turpin the guys are super. - The work on my car is finished when they say it will be finished. - They call me to authorize extra work when needed and take the time to explain what it is. Then when I still have no clue what they are talking about, they explain it again but compare it to something I might know about. - They also give me a quote of what the additional work is going to cost and tell me whether the items needs to be addressed right away or can wait a couple weeks or month. - The CSRs are very friendly when I check in at 7am, regardless of whether or not they are "morning people". - The shuttle drivers are very friendly and understanding when I don't make it down to the door right on time. More

Great experience. I would to thank Peter Lafreniere for his insight and assistance in helping me purchase a used vehicle. I didn't feel any pressure and I was at ease the whole time. He also went the extra his insight and assistance in helping me purchase a used vehicle. I didn't feel any pressure and I was at ease the whole time. He also went the extra mile to help get me the best possible deal. He made the whole experience very comfortable and was very accomodating. Again, thanks Peter! More

I have been taking my Saturns and Saabs to Turpin ever since I bought them there, starting back in 2003. Turpin used to be a GM dealership. In my humble opinion, GM chose to eliminate the wrong GM deale since I bought them there, starting back in 2003. Turpin used to be a GM dealership. In my humble opinion, GM chose to eliminate the wrong GM dealership in Ottawa, and also made a big mistake dropping the Saturn line. Turpin Saturn Saab, and its successor Turpin Saab Suzuki AutoWorld have always given me excellent technical advice and service, fairly priced and efficiently delivered by a friendly, knowledgeable team. My family members who drive GM vehicles always take them to Turpin for service when they are visiting Ottawa. I would not hesitate to recommend Turpin to any family member or friend. More

I have dealt with Turpin for a number of years & this is the second car I have brought there for service. I have found them to be pleasant, professional, honest & very knowledgeable. I brought my last is the second car I have brought there for service. I have found them to be pleasant, professional, honest & very knowledgeable. I brought my last car to them after it had been damaged by another mechanic who spent a month looking for (& never finding) a fault. They found it first time & fixed it properly - never had any problems after that. Consequently I not only continued to bring them the old car but brought my new car to them as well. I have every confidence in their ability & their honesty. Will continue to return there. More

Always honest, good service, polite, friendly. Explain exactly what needs doing and give an accurate price for the job, Rarely does the work exceed the estimated cost. Car is returned freshly wash washed exactly what needs doing and give an accurate price for the job, Rarely does the work exceed the estimated cost. Car is returned freshly wash washed and looking good, and I have never had a complaint about the work done. Excellent service dealership. More

My service today was exceptional...From Frank Fraser, who handled my booking, to Mark Larose who did the maintenance, all in all - a very smooth and easy process. They were both extremely helpful.It was a wa handled my booking, to Mark Larose who did the maintenance, all in all - a very smooth and easy process. They were both extremely helpful.It was a warm and welcoming experience. Furthermore, I had need of the Shuttle bus as I had a dentist appointment; and, that too was fantastic. Not only did Bob (the shuttle bus driver) take me to my appointment - but, also picked me up. To sum up, you have a very pleased customer today. More

The staff were helpful and courteous. I pre-negotiated the price with the sales staff and what was discussed online was the price I paid. There were a few minor issues, but for the most part, this has bee the price with the sales staff and what was discussed online was the price I paid. There were a few minor issues, but for the most part, this has been a very pleasant experience and I would strongly recommend Turpin Suzuki to others. More

I have never had any problems with scheduling (even drive-in/last minute) service for my Saab in the nearly 8 years I have been dealing with Turpin. I always get exceptionally friendly, knowledgeable s drive-in/last minute) service for my Saab in the nearly 8 years I have been dealing with Turpin. I always get exceptionally friendly, knowledgeable service at a fair (often lower than expected) price. If ordered parts were going to be late, I have been offered alternatives; Turpin has paid for many car rentals for me, outside of my warranty period. That quality never wavered, even during the Saab divorce / GM's meltdown. Turpin staff has always been professional, helpful, patient and friendly (even when I wasn't) and I would prefer to deal with no one but Turpin. NOTE: employees named are current; there have been other advisors, mechanics and managers over 8 years and each person offered outstanding service. More

My mother who was purchasing a used car was very nervous about the whole experience. With the help of Mr. Guigue, it was a good experience. He provided a shuttle bus service for her when she could not dri about the whole experience. With the help of Mr. Guigue, it was a good experience. He provided a shuttle bus service for her when she could not drive the day of the storm and the day she was to pick up the car. NOW THATS SERVICE!!! Price of this car was very outstanding for this SPOTLESS car!!! Thanks Mr. Guigue for treating my mother so well and making her smile in a very stressful situation for her age. Merci Beaucoup!!! Keep on Selling!! AND Hope you win that Lotto Max!! More