TriCity Mitsubishi

📍 2060 Oxford Connector, Port Coquitlam, BC English : I purchased a 2021 Volkswagen Atlas Cross Sport from this dealership located at 2060 Oxford Connector, Port Coquitlam, BC. From the beginnin : I purchased a 2021 Volkswagen Atlas Cross Sport from this dealership located at 2060 Oxford Connector, Port Coquitlam, BC. From the beginning, I clearly informed the staff that my English reading and writing skills are not strong, and that I needed clear and honest explanations in order to understand the contract properly. Unfortunately, the staff took advantage of this situation. Important details about the vehicle and the contract were not explained clearly or transparently. When problems later became apparent and I raised concerns, I was told that the manager wanted to speak with me. The manager’s behavior was completely unacceptable and unprofessional: • No greeting • No introduction • No respect • Aggressive and intimidating attitude Instead of addressing the issue, I was treated as if I was at fault simply because English is not my first language. Taking advantage of a customer’s language barrier is unethical and unacceptable, especially at an official dealership. Due to the seriousness of this situation, I have now filed formal complaints with both the Vehicle Sales Authority of British Columbia (VSA) and the court. This was not done out of anger, but because of deception, lack of transparency, and refusal to take responsibility. I strongly advise others—especially immigrants or anyone whose first language is not English—to be extremely cautious or avoid this dealership altogether More

“VSA complaint” ، “Court complaint” ، “language misunderstanding” ، “misleading explanation” I purchased a 2021 Volkswagen Atlas Cross Sport. I clearly stated my English was not strong, and this w misunderstanding” ، “misleading explanation” I purchased a 2021 Volkswagen Atlas Cross Sport. I clearly stated my English was not strong, and this was used against me. The manager later behaved aggressively and disrespectfully. I have filed formal complaints with the VSA and the court. I do not recommend this dealership. More

This is the worst customer service experience of my life. I was sold a prepaid maintenance plan that promised complimentary services, yet the first service staff refused to check my coverage and told me to p I was sold a prepaid maintenance plan that promised complimentary services, yet the first service staff refused to check my coverage and told me to pay. A second staff member confirmed I had four free services. Service Manager Sterling Arndt was hostile, accused me of “making trouble,” and repeatedly told me to “go away.” When I said I might not purchase Mitsubishi again, he responded, “I don’t care.” I bought two Mitsubishi vehicles because I trusted the brand. This experience completely destroyed that trust. The sales team was professional and helpful, but the service department was extremely poor. More

Bought a 2016 Rav 4 for 23,000$ , Three years later with over 14, 000$ in repairs. Don’t trust these guys what so ever!!!! Run!!!!! over 14, 000$ in repairs. Don’t trust these guys what so ever!!!! Run!!!!! More

Not happy with the service at all,we got an over 50k to 60k car gave us only 1 key and promised for another key because they supposed to give us 2keys for that price we are getting....their promise now is 60k car gave us only 1 key and promised for another key because they supposed to give us 2keys for that price we are getting....their promise now is forgotten now that i called for another key and now they are telling us if its used car theres no guarantee of 2keys but our car is not worth 5k guys,its 50k plus and you dont shoulder that and you even promised about that..such a disappointment after all the sales and deals done they will ignore you after.. More

I’ve visited the dealership a few times over the past month looking at an Audi Cabriolet which was used. I finally decided to purchase the vehicle and used the salesman named JJ and his manager Jerome. month looking at an Audi Cabriolet which was used. I finally decided to purchase the vehicle and used the salesman named JJ and his manager Jerome. I feel I received a fair deal for the vehicle and the condition of the car was in excellent condition with extremely low mileage for the age of the car. I am very happy with my purchase and would recommend if seeking a new or used vehicle from them to ask for JJ so that you may receive the same great service that I experienced from him. The contact from JJ while contemplating the purchase was just right with no pressure to purchase. The follow up contact has been great making sure the car experience was great. I would definitely buy another car from JJ if I was in the market to do so. More

Needed an alignment. Went Tri-Cities, because they have the big machine. Car came back with steering wheel shaking like a paint mixer. $175.00! Went to my normal mecha Went Tri-Cities, because they have the big machine. Car came back with steering wheel shaking like a paint mixer. $175.00! Went to my normal mechanic, and they did it by hand and fixed it perfectly. Tri-City is either full of clowns, crooks or both. More

Sold me a car with a full write up. Noticed after that the entire passenger side windshield had a bead of caulking in it. Over charges. Noticed after that the entire passenger side windshield had a bead of caulking in it. Over charges. More

Great attention to details. Very professional. 5 stars for the sales team. Not to pushy. Very professional. 5 stars for the sales team. Not to pushy. More