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ToyotaTown - Service Centre
London, ON
3,034 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,034 Reviews of ToyotaTown - Service Centre
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December 28, 2016
Just as I'd hope. No hidden surprises. Everything was cool. Cory was friendly and informed. He explained the process. This visit was suppose to be an oilchange (as per website). But it was Everything was cool. Cory was friendly and informed. He explained the process. This visit was suppose to be an oilchange (as per website). But it was listed at the dealership as a maintenance inspection with an oilchange. No big deal. Cory presented their findings and options. He had made sure that the discounts had been properly handled. More
by Rosco04
December 27, 2016
Rob Dako rocks! Rob is always willing to take the time to service my vehicle. I appreciate his thorough assessment of the issue/service requirements and as well he e Rob is always willing to take the time to service my vehicle. I appreciate his thorough assessment of the issue/service requirements and as well he explains what needs to be done immediately and what can wait. More
by Tami
Employees Worked With
Robert Dako
December 26, 2016
Great Customer Service Firis was very generous in accommodating me into Toyota Towns busy schedule. He explained exactly why the tire pressure light always happens to come o Firis was very generous in accommodating me into Toyota Towns busy schedule. He explained exactly why the tire pressure light always happens to come on in the winter. Thank you so much and Merry Christmas More
by Toyotafan123
Employees Worked With
Firis Sharif
December 24, 2016
Extremely professional and knowledgable Never in all my years have I ever dealt with a more experienced, professional & knowledgable service advisor as Mr. Dako. I was comfortable and at ea Never in all my years have I ever dealt with a more experienced, professional & knowledgable service advisor as Mr. Dako. I was comfortable and at easy with his explanation of everything and he kept me informed at all times. The Pittsburgh Steelers logo on his desk made me second guess his character to some degree, but in the end, I found him to be a very straight up and honest individual even with this distasteful and somewhat concerning lack of judgement. I will still rate him a 4.9/5. Well done sir, well done. More
by Dean Pavia
Employees Worked With
Robert Dako
December 22, 2016
oil change I have been very satisfied with staff at Toyotaown, very knowledgeable and friendly service. I would recommend sending my friends to Toyotatown and a I have been very satisfied with staff at Toyotaown, very knowledgeable and friendly service. I would recommend sending my friends to Toyotatown and ask for Rob. More
by joeolive
Employees Worked With
Robert Dako
December 20, 2016
Great Service, Above & Beyond Had to pop in as gas cap lid was frozen (some dummy~me) had washed the car just heading into a deep freeze. Well, that rectified itself quickly in the Had to pop in as gas cap lid was frozen (some dummy~me) had washed the car just heading into a deep freeze. Well, that rectified itself quickly in the warm service area. Also, I pointed out a wiper issue I'd been having, and Corey immediately took care of the situation. He was very polite, courteous, and sincerely interested in making me happy with my visit. More
by londontommy
Employees Worked With
Corey Joudry
December 20, 2016
Shawn Longworth From the start to purchase Shawn Longworth has been helpful. Even contacting me every year to make sure I'm still happy with everything. :) I love th From the start to purchase Shawn Longworth has been helpful. Even contacting me every year to make sure I'm still happy with everything. :) I love the service and how friendly Shawn and all the staff are there and when I end up wanting something new I will be coming back. More
by Carolyn Butler
Employees Worked With
December 19, 2016
Awesome Service Rob makes service appointments for my vehicle easy and affordable! Thanks for the great service Rob! We really appreciate the education and effort tha Rob makes service appointments for my vehicle easy and affordable! Thanks for the great service Rob! We really appreciate the education and effort that goes into our appointments. More
by abby1987
Employees Worked With
Robert Dako
December 18, 2016
***PSA*** Service Center Dishonesty and Fraud ***PSA*** Attention Toyota Town (London, Ontario) Customers. The Toyota Town service department WILL do everything they can to trick unknowledgeable c ***PSA*** Attention Toyota Town (London, Ontario) Customers. The Toyota Town service department WILL do everything they can to trick unknowledgeable customers into paying for unessential services, through the use of fraudulent means. On Wednesday, December 14, 2016, I took my 2015 Toyota Corolla (purchased at Toyota Town in London, Ontario) for a routine oil change. During the course of my vehicle being serviced, I was approached by a female (Amanda Krug) from the service department. She walked up to me with 2 filters in her hand. The cabin air filter, and another air filter. Both filters were OEM Toyota filters and were grey and very dirty. She indicated that these are the filters out of my car, and the they need to replace them at a cost of about $100. I asked her if she was sure that those were the filters from my vehicle 3 times. Each time, she insisted, replying yes, they were the filters from my vehicle. I then went onto tell her that I put in a brand new filter (that is a completely different brand than the ones she brought to show me) into my car the day before this service appointment, and the other air filter was still quite clean, and in good condition. At which point, she was in complete shock, and didn’t know how to reply. Afterwards, I spoke to the manager (John Rossini), who stated that it was a mistake and that the filters were from a different car… the real mistake was that you tried to defraud the wrong person and that you got caught. The service attendant came right from the shop towards me holding what she claimed to be my filters. I asked her 3 times if she was sure they were from my vehicle and she said yes. There is no doubt in my mind that this was not a mistake, and the service department at Toyota Town knew exactly what they were doing. How can a dealership have the audacity to come up to a customer, try and convince them that their air filter is old, dirty, and in need of replacement, by being shown someone else’s air filter (or probably one they keep on hand and show every customer who comes in for a service appointment), and convince them that they need to pay extra to have it replaced? I’m appalled by the service I received, but also at the fact that I was treated like a complete idiot. It is unfortunate that the service department tries to make an extra buck by way of making false claims and using scare tactics on unknowledgeable customers. Consumer fraud at its finest folks. I have been a loyal and longtime Toyota customer, and I can definitively say that I will never consider purchasing another vehicle, or servicing my vehicle at Toyota Town every again. Signed, RR More
by RR
December 14, 2016
Great. Very helpful. The service advisor, Peter, was very helpful and great at keeping me informed. He explained everything thoroughly and the jobs were done in efficient The service advisor, Peter, was very helpful and great at keeping me informed. He explained everything thoroughly and the jobs were done in efficient time. I also saved money by attending this dealership. More
by MSpence9
Employees Worked With
Peter Engelmanas
