ToyotaTown

Nancy Hooper, Toyota Town London Nancy Hooper was very professional, well informed, inviting and a pleasure to work with. Thank you for all your help Nancy! Best Wishes in the New Nancy Hooper was very professional, well informed, inviting and a pleasure to work with. Thank you for all your help Nancy! Best Wishes in the New Year! Outstanding vehicle. More

Great attention to every detail. All the people I dealt with were knowledgeable, courteous and they did everything they could to make me understand the problem, then fix it. Mike and All the people I dealt with were knowledgeable, courteous and they did everything they could to make me understand the problem, then fix it. Mike and Rob, the service advisors, efficiently took care of every aspect of the repair. More

Outstanding service Gwen Jones was a wonderful and comfortable person to work with. She listened to what we needed, and found us exactly the right car. We needed a car Gwen Jones was a wonderful and comfortable person to work with. She listened to what we needed, and found us exactly the right car. We needed a car because we had been in a crash, and so we were on a short timeline. She and Toyotatown went above and beyond the call of duty in making it possible to complete the paperwork for sale and financing in a very timely fashion. Thank you! More

Sales person - Ken Yates I have been working with Ken Yates and he is experienced, motivated and fairly quick. Although the nature of my work is far more complicated than a si I have been working with Ken Yates and he is experienced, motivated and fairly quick. Although the nature of my work is far more complicated than a simple purchase I found him pretty knowledgeable. Thanks Ken. More

New Car purchase with Ken Yates Ken was our sales rep when we purchased our first Rav4 in 2011. My husband was in a serious car accident which totalled our Rav4 but saved my husband Ken was our sales rep when we purchased our first Rav4 in 2011. My husband was in a serious car accident which totalled our Rav4 but saved my husband's life. We naturally returned to Toyota Town and Ken for the replacement Rav4 as we now knew for certain that the safety standards for Toyota vehicles was very high. Ken was excellent and got us exactly what we wanted quickly. More

He REALLY listened to me Hello, I recently leased a Scion Xb from Toyota Town through Baz. As I do not participate in online reviews, I wanted to let you know how pleased Hello, I recently leased a Scion Xb from Toyota Town through Baz. As I do not participate in online reviews, I wanted to let you know how pleased I was to work with him. I know you have a big sales team there, and of all of them, he was right for me for some important reasons: 1. He REALLY listened to me. I was trying to decide between a Yaris (which I was previously in) and a Corolla (which I thought was the only other option in my price range). He heard what I was not saying, (which was that neither choice was really right for me in spite of what all other sales folks had tried to convince me) and realized that I needed a bigger and more comfortable vehicle, and wanted a different 'look' than either of them offered. He also 'got it' that I did not want a high EMF panel inches from my chest, and instead of highlighting the benefits of the electronic gagetry of the Corolla dash, brought out the Scion which has the set-back dash with fewer electrical options there. I have to say I had that initial choice conversation with more than one person at other dealerships (since I originally leased in Toronto), and NOT A SINGLE person ever thought to suggest the Scion Xb. He got me into the RIGHT vehicle for me. 2. He spoke at my pace. I had placed calls making some initial inquiries to your dealership, but the fellow that got back to me a) did not answer the question I asked AND talked so fast I could not process the info he was giving me. Sales people should speak at the same pace that their customer does. More than once I avoided visiting your dealership because it seemed I was not connecting with someone who was really listening and giving me the info at the pace I needed. I felt rushed on basic questions. 3. He did not overload me with information I did not need. I gave him a cue on this and he followed completely. I had little interest in brakes, tires and all of that. I needed to fit comfortably in the vehicle of my choice, and had a few other key criteria. He focussed on those in depth, which was what I needed, then was available to answer the other stuff if I needed it. 4. He was relaxed, which allowed me to be relaxed enough to make a quick and wise decision. It was an important factor. 5. He let me test drive the vehicle on my own, after a drive with me. That allowed me to really 'try on' the vehicle and make my final decision quickly. These things may seem obvious and standard protocol for sales folks, but Baz really delivered on them and made the entire experience really pleasant. More

Great Experience Frank Circelli is a great salesmen to have, he understands your needs, and there is no pressure to buy. He knows his product. Fully Recommend Frank. Frank Circelli is a great salesmen to have, he understands your needs, and there is no pressure to buy. He knows his product. Fully Recommend Frank. Thank you Frank!! More

Excellent Customer Service Baz is an amazing sales consultant for Toyota. He is very knowledgeable and helpful in determining the type of vehicle for your lifestyle. Thanks Baz Baz is an amazing sales consultant for Toyota. He is very knowledgeable and helpful in determining the type of vehicle for your lifestyle. Thanks Baz! More

Amazing. This is my 6th RAV 4! I love the RAV 4. I am driving my 6th one! Sylvia Donovan and Toyotatown rock! The service department is fabulous and treats their customers excellent I love the RAV 4. I am driving my 6th one! Sylvia Donovan and Toyotatown rock! The service department is fabulous and treats their customers excellently! More

Excellent service from Sylvia Donovan and Nicole in finance. As always with Sylvia Donovan we are given excellent service in a timely fashion. This is the 4th Toyota vehicle we have purchased through her and w As always with Sylvia Donovan we are given excellent service in a timely fashion. This is the 4th Toyota vehicle we have purchased through her and would do so again if we need a new vehicle in the future. The Rav 4 Limited is a great vehicle for my husband and myself. More