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ToyotaTown
London, ON
7,541 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,541 reviews
November 18, 2020
My wife and I are expecting twins, and have a toddler, so a new van was a must. To be honest we were not looking forward to the process of purchasing a new vehicle, but Gwen made the process smooth and easy. a new van was a must. To be honest we were not looking forward to the process of purchasing a new vehicle, but Gwen made the process smooth and easy. She was very friendly and informative. Another thing I appreciated was she was not pushy (that is a big plus in my books). She helped us find the right vehicle for our family. I also dealt with Andre, from the finance department, and found him to be very friendly and thorough. Would definitely recommend ToyotaTown to friends/family. More
by Mitch
November 18, 2020
Well, during the Coronavirus pandemic, we wondered whether we would feel safe and secure in our dealings with the various staff members at Toyota.Town who would help us buy a new SUV. I am pleased to whether we would feel safe and secure in our dealings with the various staff members at Toyota.Town who would help us buy a new SUV. I am pleased to report that all was handled very professionally and our first experience at Toyota.Town was amazing! We may have missed some tours and introductions, due to COVID, but this was made up for by the friendliness and welcome atmosphere created by Brian Williams and Janice Feenstra. Brian went "above and beyond" standing in the howling wind and cold to introduce us to the instrument panel and other features on our new vehicle. He fielded all of our questions and assured us he would be available anytime for future queries. A phone call response to an E-mail I had just finished sending this afternoon was outstanding service. We would certainly recommend this dealership (and Brian Williams) to others in the market for a vehicle. More
by susan_g_shaw
November 18, 2020
Amanda Krug was amazing during my last visit. Everything went seamlessly. The whole team at ToyotaTown deserves recognition in how they're working with the new normal. I am very pleased and would recommend went seamlessly. The whole team at ToyotaTown deserves recognition in how they're working with the new normal. I am very pleased and would recommend them to anyone. Great job! More
by Nawood
Employees Worked With
Amanda Krug
November 18, 2020
I have dealt with Amanda Krug a number of times when servicing my RAV4. She is knowledgeable, friendly and goes above and beyond in terms of customer service. Highly recommended. servicing my RAV4. She is knowledgeable, friendly and goes above and beyond in terms of customer service. Highly recommended. More
by Dave
Employees Worked With
Amanda Krug
November 18, 2020
I was so pleased with the service I received when leasing my car over the last 3 years, I decided to purchase the car. That transaction went smoothly and the staff was very pleasant and helpful. Sean was t my car over the last 3 years, I decided to purchase the car. That transaction went smoothly and the staff was very pleasant and helpful. Sean was the gentleman who helped me then. When I decided to lease another car, there was no question that I would return to Toyota. Gwen, who assisted me in leasing the other car, helped me again with this transaction. She was helpful, knowledgeable and very efficient. She was able to find exactly what I was looking for in my price range. You have a wonderful staff at your dealership. More
by Rosie
November 18, 2020
Friendly Service and Great Work! Thanks for all your help with getting the vehicle ready for winter, and keeping her running smoothly with the amazing brake service done! with getting the vehicle ready for winter, and keeping her running smoothly with the amazing brake service done! More
by Rachael
Employees Worked With
November 18, 2020
Shawn once again went above and beyond with our vehicle buying experience. This was our second time working with Shawn and he is a true professional who continually exceeds our expectations. We purchased a buying experience. This was our second time working with Shawn and he is a true professional who continually exceeds our expectations. We purchased a Highlander for our growing family and are loving it. We will definitely continue to work with Shawn on our next vehicle purchase. We live over 2 hours away from Toyotatown, but continue to prefer to work with Shawn ! More
by N.Bigley
November 16, 2020
Sylvia Donovan of Toyota Town, was extremely accommodating and efficient with my leasing needs. I was simply amazed at how quick my transaction took. This is my second vehicle with Toyota Town h accommodating and efficient with my leasing needs. I was simply amazed at how quick my transaction took. This is my second vehicle with Toyota Town highly recommend this dealership! More
by Mamta
Employees Worked With
November 16, 2020
I ordered a 2021 Prius on July 16th, 2020. It is now November 16th and I'm still waiting. No one from Toyota has contacted me with an explanation, an apology, or even an acknowledgement of this poor tre November 16th and I'm still waiting. No one from Toyota has contacted me with an explanation, an apology, or even an acknowledgement of this poor treatment. Any and all communication has been initiated by me. A called again today. Now they're saying November 26th, Sheesh! More
by evparfitt
