Back

ToyotaTown

London, ON

4.8
7,533 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON. As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member. Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
Contact Dealership

1065 Wharncliffe Rd S

London, ON

N6L 1J9

Directions

By Type

Showing 7,533 reviews

May 08, 2026

Shawn has in the past sold four RAV4 Limited vehicles to my wife. I was always present during the sale and delivery process. Her last was the hibred which I liked so much decided to get or for myself. Shawn More

by MarionC
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Longworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baz Afara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rita Dalal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2026 -

ToyotaTown responded

Thank you, Marion! We're thrilled to hear about your positive experiences with Shawn and the RAV4 Limited vehicles. It's great to know he helped you find exactly what you wanted. We appreciate your recommendation and look forward to assisting you again in the future!

May 07, 2026

Excellent service, perfect quality in timely manner. The service advisor Ms. Enna Pinacho was was extremely helpful, nice, and professional. I keep coming to Toyota Town for service for decades and ev More

by Darek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enna Pinacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2026 -

ToyotaTown responded

Thank you, Darek, for your fantastic review! We're thrilled to hear about your positive experiences with our team, especially with Enna. Your loyalty means the world to us, and we look forward to serving you for many more years to come!

May 06, 2026

Fantastic service, friendly, welcoming and efficient. Rita, Gwen and Dhav were great! I originally bought a vehicle i 2024 and since then I feel that we have a great relationship and I can rely on the More

by sharonvitek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gwen Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rita Dalal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dhaval Lagdhir took care of showing me the vehicle and connecting me with the Toyota App. He was fantastic as well !!
May 12, 2026 -

ToyotaTown responded

Thank you for your wonderful feedback, Sharon! We're thrilled to hear about your positive experience with Rita, Gwen, and Dhaval. Building lasting relationships with our customers is what we strive for, and we're glad to be here for you. Enjoy your ride!

May 03, 2026

I rececenty purchased a preowned vehicle at Toyota-Town. I had a great experience dealing with my client rep Dawson Belanger. I’ve been purchasing vehicles for more than 40 years and it was one of the best More

by G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawson Belanger
May 05, 2026 -

ToyotaTown responded

Thank you, G, for your fantastic review! We're thrilled to hear about your positive experience with Dawson and appreciate your loyalty. Our team works hard to provide a stress-free environment, and it's great to know it resonated with you. We look forward to serving you and your family again!

April 30, 2026

Toyota Town can be a mixed bag. Sometimes they are so helpful, kind and just nice. This visit, service was quick, staff were efficient and helpful. Last visit I dealt with someone More

by jloughheed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Servant
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2026

Ken Yate was very patient and resourceful in finding my car. I will strongly recommend this dealership. The price and rate are comparatively good. More

by Doris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2026 -

ToyotaTown responded

Thank you, Doris! We're thrilled to hear about your positive experience with Ken. Our team is dedicated to helping customers find the perfect vehicle at great prices. Your recommendation means a lot to us!

April 29, 2026

Kind and polite team members. Good quality products. Everything was handled with care and expertise. More

by Matt148
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Haig Douglas
May 01, 2026 -

ToyotaTown responded

Thank you, Matt! We're thrilled to hear you had such a positive experience with our team and products. We strive for excellence in service and quality, and your feedback means a lot to us. Looking forward to welcoming you back soon!

April 28, 2026

Simply, worse service. I pay more than $900 and they don't give a courtesy of a carwash. In the last 5 services they says the carwash is broken and not in service, but o More

by LM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MJ Rizkalla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2026 -

ToyotaTown responded

Thank you for taking the time to share your feedback. We’re really sorry to hear about your recent experiences, especially regarding the car wash and the level of service you received. We understand how frustrating it must feel to not receive a car wash, particularly after multiple visits and when it appears inconsistent. At times, our car wash does need to be taken out of service due to maintenance or technical issues, but we should be communicating that clearly and consistently to all customers. We’ll be looking into your concern to ensure there is no inconsistency in how this is being handled. We’re also concerned to hear about your interaction with our team. Providing respectful and professional customer service is extremely important to us, and what you’ve described does not reflect the standard we aim to uphold. Your comments will be addressed directly with our staff. We truly value your business and would appreciate the opportunity to speak with you further to make things right. Please feel free to contact me directly at edarbyson@toyota-town.com.

April 27, 2026

Beyond frustrated with the lack of availability for communication. Have left several messages on several different dates and never receive a return call. More

by gibsonlt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
LaToya Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2026

- Booked for 2:45, showed up at 2:37 and waited 15 min for someone to check me in (or frankly, talk to me) - was told it would 2hrs because they were backlogged, I booked for a tire change and basic oil More

by Ajardine17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enna Pinacho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2026 -

ToyotaTown responded

Thank you for taking the time to share your feedback with us. I would like to sincerely apologize for the wait you experienced during your recent visit. It is never our intention to leave a guest waiting 15 minutes before being acknowledged, and I certainly understand why a 2-hour service time for an oil and tire change felt excessive. To provide some context, we are currently in our peak tire-change season, which is always our busiest time of year. Unfortunately, we have also recently navigated some unforeseen staffing shortages that have put additional pressure on our service team. While we strive to maintain our usual pace, we clearly missed the mark during your appointment. I also appreciate you pointing out the internal tracking number/tag left on your vehicle. That is a small but important detail, and we will be reviewing this with our service team to ensure it doesn’t happen again. We value your business and your recommendation despite these hurdles. We would love the opportunity to provide you with the seamless, 5-star experience you deserve during your next visit.