Town + Country Volkswagen

Service Excellence Eric was very thorough with all his details , he made us feel welcome on arrival and was very pleasant, thank you for making my son's first car exper Eric was very thorough with all his details , he made us feel welcome on arrival and was very pleasant, thank you for making my son's first car experience perfect. James Bodanis More

Great service. I visited the dealership about 6 months prior and spoke to a different sale representative. He was quite polite and offerred his time and followed up I visited the dealership about 6 months prior and spoke to a different sale representative. He was quite polite and offerred his time and followed up later with an email to keep in touch. I live within 2 km of a VW dealership and they have not paid the attention to me when I visited in the past. I travelled the 20+ km to your dealership because of the original representative's respectful attention and follow up. He was busy with a client when I arrived and he placed me with Candice, who continued the superior service. Yes I will use your dealership again. More

Excellent Treatment and Staff I first visited Town & Country while it was raining. Diane Dombrowski came out help my son and I while we looking at used cars. We did not buy anyt I first visited Town & Country while it was raining. Diane Dombrowski came out help my son and I while we looking at used cars. We did not buy anything that day. A few weeks later I went to the dealership and purchased a used convertible through Diane. She was very polite and professional. She gave me a tour of the dealership and introduced me to many people (service, parts, and management) who were also very polite and professional. They made me feel as though my business was wanted and they wanted to look after me and my car. I should note that I was also able to negotiate a deal which I thought was fair to both myself and the dealership, this was done in a friendly, non adversarial manner. I will be going there for service next. Thank you. More

Professional, Trust-Worthy and Service Oriented I had a very pleasant experience in all my interactions with Joe G. He was knowledgeable and helpful, listened to my needs and did not attempt to sell I had a very pleasant experience in all my interactions with Joe G. He was knowledgeable and helpful, listened to my needs and did not attempt to sell me something I did not want. During my first visit I test drove a vehicle and Joe took the time to answer multiple questions, even though we did not buy at that time. A few months later, when I had decided on a new car, I test drove one closer to my home downtown, but remembered Joe's excellent and helpful service the first time around. I went to Town and Country specifically so I could deal with Joe and he did not disappoint. He showed me the cars he had, honestly answered some questions on pros and cons and we were able to conclude a fair deal very quickly. I felt like I had gotten excellent value and service and was therefore very happy to buy my car from Joe. Since my purchase, Joe has followed up regularly and answered my questions about various matters. This type of service builds long term client relationships that are about more than just getting the lowest price at any cost. I would not hesitate to purchase again from Joe when the time comes. I came in for a service a bit earlier than needed and spoke to Allan. He informed me that while an oil change would be beneficial and he would happily do one, it was not strictly necessary at that time. I really appreciated that. They also gave me a quick car wash and tire tune up at no charge because I made the trip out. This type of helpful and honest service ensures that I will be back. More

I leased the suv at the first day I leased a suv at the first day I get there. I buy the SUV which perfectly match to me. People there are hard to find the best plan for you. I leased a suv at the first day I get there. I buy the SUV which perfectly match to me. People there are hard to find the best plan for you. More

I would do this again!. I just literally drove home in my Volkswagen Golf and it was easier to purchase this car then it was buying groceries! All of my questions were answe I just literally drove home in my Volkswagen Golf and it was easier to purchase this car then it was buying groceries! All of my questions were answered honestly and Eric Chan and his manager Michael provided outstanding customer service.! Everything was explained thoroughly and all questions were answered promptly either in person or via email. I would actually buy this car all over again! 10 years ago, Eric helped friends of mine purchase a car-none of us knew each other at the time-and when I mentioned to my friends where and who I had purchased my car from they still remembered Eric because, that was how good, knowledgeable and kind he was and is to his customers. I told him about this coincidence and he actually remembered them as well. Great experience! and I got a great car.....Elizabeth T. More

Outstanding Eric Chan -the Salesman- is a perfect example of courtesy, attention to detail and commitment to excellence in service. I was considering other brands Eric Chan -the Salesman- is a perfect example of courtesy, attention to detail and commitment to excellence in service. I was considering other brands but after dealing with him I had no doubt in my mind in the right choice, and no buying remorse at all. More

Excellent Customer Service My Golf has a repair item that ran into warranty issue. Bart has been extremly helpful to get the issue resolved. His handling of the entire situatio My Golf has a repair item that ran into warranty issue. Bart has been extremly helpful to get the issue resolved. His handling of the entire situation has well illustrated his value on Customer Service. I will definitely recommend Bart and his team for any service works! More

Excellent Service Department My car had an out of warranty issue, and they worked with me to get it solved. Really stand up guys :) You buy the VW but return for great service. My car had an out of warranty issue, and they worked with me to get it solved. Really stand up guys :) You buy the VW but return for great service. More

Bart is the man !! I have bought or leased 7 VW at T&C over the last 25 years and have been a happy customer because of the service department. Bart is very dependable a I have bought or leased 7 VW at T&C over the last 25 years and have been a happy customer because of the service department. Bart is very dependable and knowledgeable.. I trust him when I am given a diagnostic of a problem and know that his suggestions are honest and trustworthy. Great guy to deal with. More