Toronto Hyundai

As a first time vehicle buyer, we were weary about finding the right car sales man. Arnold Cabalza, however, proved to be very honest, trustworthy, and fair. We did not, at any time, feel any pressu finding the right car sales man. Arnold Cabalza, however, proved to be very honest, trustworthy, and fair. We did not, at any time, feel any pressure from him to purchase in such a haste. In addition, Arnold worked very hard to provide us with a deal that was under our budget. We were very lucky to have worked with someone like Arnold and we are certainly going to recommend him to our friends and family. A big thank you to Arnold for making my husband and I feel very certain that we have made the right decision in buying our new 2014 Hyundai Santa Fe. More

My wife and I bought her Santa Fe at this dealership so we go back for service when needed. They gave us the best price and were also very helpful in the decision making process. They understand that a v we go back for service when needed. They gave us the best price and were also very helpful in the decision making process. They understand that a vehicle purchase is a pretty big deal and that we should know all the facts before deciding on the right one. Rad was very helpful and accommodating to take my vehicle at the last minute and get the repairs done. Sam Bonanno is always around to make sure I am taken care of. For the past 3 years we have brought our vehicle there and we have no reason to look elsewhere for great service and a friendly atmosphere! Thanks guys! More

The 'negotiation' process felt poorly staged. Whenever I offered up a price, the sales agent spent 15-30 minutes for his manager to provide an answer. Either this was intended (let's make the cus Whenever I offered up a price, the sales agent spent 15-30 minutes for his manager to provide an answer. Either this was intended (let's make the customer wait so they think we're really thinking hard about this offer (xx)), or it was not intended (manager busy on the phone with something that must have been a major emergency to keep a paying customer waiting). Both options are incredibly distasteful. Everyone works their butts off to get the sale, and then when they do have it, nobody seems to give a xxxx (salesperson excluded). 2. Despite repeated requests, it was rarely clear if I absolutely needed to come back to fill in more paperwork, or if it could be done remotely. 3. The lease application looked like crap and was barely legible. The fact that nobody in the dealership could take 2-3 hours over the span of 10 years (it looked like a form that's been around that long, photocopied and faxed too many times) to recreate the form in a professional manner shows lack of care in details. 4. More time wasted when the Financial Services Manager went over my application item by item - we could have combined the application and verification in one step, but instead, it was spread out over two days because in the 2.5 hours I spent at the dealership from the time I said "ok", he was too busy to see me, so I had to return the following day. 5. The salesperson, Chase, seemed to be the only person at the dealership who cared about getting the business; though given his limited experience, should have received more help from other staff - instead, it felt like nobody could be bothered. Seeing as how a potential and paying customer is treated, I'm quite certain I would never return to this dealership for servicing or any other post-sale anything unless absolutely required under the terms of my lease. More

My experience at the Hyundai dalership on Dufferin was an extremely positive one! Luis Cardoso was the sales employee who assisted me and he was the most knowledgeable, experienced, kind, patient and consi extremely positive one! Luis Cardoso was the sales employee who assisted me and he was the most knowledgeable, experienced, kind, patient and considerate employee I have ever had the pleasure of dealing with. From the beginning of the process to the end, he was extremely professional, helpful and always available to answer all of my questions and concerns. My Father had bought his Hyundai Tucson from Luis years ago and highly recommended that I contact Luis to find the perfect car that was right for me. My Father always spoke very highly of Luis and assured me that he was the most experienced, helpful and polite sales associate that he had ever worked with. Luis did an excellent job of providing me with all of the necessary details that I needed to consider when purchasing a car. I found his advice and recommendations extremely useful and he made the entire process enjoyable! I would highly recommend Luis to any family member or friend looking to buy or lease a car. He made the entire experience as seamless as possible and I am extremely grateful for all of his hard work! Another employee at the Hyundai dealership that I would like to recognize is Michael Smith. He was extremely helpful and patient throughout the entire proccess as well, and provided as much detail as possible about Hyundai's policies, procedures and warranties. He also contributed in making the experience an extremely positive one! Both Luis and Michael were absolutely terrific and I look forward to dealing with them again the future! Thank you, Katie More