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Tony Graham Toyota
Ottawa, ON
270 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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270 Reviews of Tony Graham Toyota
May 12, 2018
Good service We are happy with our new RAV4 this is our third Toyota all bought from Tony Graham Toyota. Happy with service and performance of our Toyota vehicles We are happy with our new RAV4 this is our third Toyota all bought from Tony Graham Toyota. Happy with service and performance of our Toyota vehicles. More
by Busrob
Employees Worked With
Lewis
May 10, 2018
A satisfied vustomer I was very well served by the salesman and Luis martinez However I had to request for the owner manual and I got the wrong one (hybrid) I was very well served by the salesman and Luis martinez However I had to request for the owner manual and I got the wrong one (hybrid) More
by Decoste
Employees Worked With
Luis Martinez and salesman
May 10, 2018
Staff helpful but some problems We were impressed by the amount of time Nicole and Luis spent with us, answering our questions in detail, and in Nicole's case in the test drives that We were impressed by the amount of time Nicole and Luis spent with us, answering our questions in detail, and in Nicole's case in the test drives that we took with three different vehicles. We got a great trade-in on our old car. However, the Aeroplan miles promised by the dealer disappeared after we had signed the purchase agreement. No one would say specifically why this happened; they gave us some cash in lieu, but we never received the Aeroplan miles we had been counting on. Also, no one at the dealership noticed that the tub mats we had purchased were not in the car at the time of pickup, though Nicole offered to deliver them personally to our home as soon as she could. Overall, we are very happy with the car, and it is unfortunate that these other problems occurred. More
by Priusbuyer
Employees Worked With
Nicole Nixon, Luis Martinez
May 04, 2018
Great service and product. We met with Nicole to discuss our interest in finding the right secondhand Prius v. She was friendly and professional and quick to let us know when on We met with Nicole to discuss our interest in finding the right secondhand Prius v. She was friendly and professional and quick to let us know when one arrived on trade. It pushed all of our buttons... even colour! We were offered a fair value for our trade and they agreed to our requests for the car, including new Michelin tires, a navigation map update and winter floor mats. Nicole jumped through a lot of hoops to earn our business and we couldn't be more pleased with the service. On delivery day Luis gave us his full attention during a tour of the dealership, the paperwork and a demonstration of the car's features. We drove away very happy. In our experience, both Nicole and Luis are a credit to Tony Graham Toyota. More
by JD and Beastlet
Employees Worked With
Nicole Nixon; Luis Martinez
April 27, 2018
New 2018 Camry Hybrid Friendly, professional and courteous. This is a 5 STAR dealership. No "used-car" pressure sales (they make you feel at home). Excellent advice in all Friendly, professional and courteous. This is a 5 STAR dealership. No "used-car" pressure sales (they make you feel at home). Excellent advice in all technical areas, including finance (thank you Mary). At delivery time, they will go over and above any demanding expectation (thank you Luis -you are the best). Highly recommended. More
by Camry4Ever
Employees Worked With
AJ, Wesley and Luis Martinez -the best vehicle delivery man
April 23, 2018
Leasing Overall all a great experience plus knowledgable employees. Helpful plus plus!!! I know they are there to help in any situation concerning our new veh Overall all a great experience plus knowledgable employees. Helpful plus plus!!! I know they are there to help in any situation concerning our new vehicle. Wonderful team. More
by N/J Gison
Employees Worked With
Luis Martinez, Maryann Renaud Hong Fu
April 21, 2018
Excellent service and a happy customer I have been dealing with this auto dealership for about 40 years so I was not surprised to find courteous and friendly people to help purchase my new I have been dealing with this auto dealership for about 40 years so I was not surprised to find courteous and friendly people to help purchase my new car. My wife was really impressed with the red carpet delivery of the car and Luis did a good job of explaining everything about the car and the dealership. I trust these folks to provide good after sales service. More
by Rosalie122
Employees Worked With
Tan Vo was the sales representative, Maryann in Finance and Luis did the delivery.
April 13, 2018
Very pleasant I dealt with 4 people and all were very pleasant and cooperative. Everything was explained well. There seemed to be a little hiccup in communication I dealt with 4 people and all were very pleasant and cooperative. Everything was explained well. There seemed to be a little hiccup in communication between agents, as to follow up for items not completed. More
by Toyota613
Employees Worked With
AJ,Mary,Jim,Luis
April 12, 2018
New truck While a little bit out of the way from where I live, the people there were helpful and took their time explaining available services and options. War While a little bit out of the way from where I live, the people there were helpful and took their time explaining available services and options. Warranty and options are endless and suggest to anyone they get the information first, go home and do some online research before buying anything as some options are questionable. Not first truck, but first Toyota, so there was a bit of a sticker shock, which I guess only time will tell if it was worth it. Over all the people here were good, a bit sales orientated, but then again, a bit is to be expected. Good experience overall and the dealership is willing to work with the client to reach a mutually agreeable price More
by James
Employees Worked With
MaryAnn, Tom in sales, Manager and delivery manager, sorry mate, I forgot your name, but thanks again!
April 11, 2018
Wonderful Experience The process was excellent from start to finish. The staff were professional and great in helping me with the purchase of our new Camry. Kudos to Van, The process was excellent from start to finish. The staff were professional and great in helping me with the purchase of our new Camry. Kudos to Van, Curtis and Luis for their assistance, time and courtesy. More
by Jack & Francine
Employees Worked With
Van To, Curtis Munro, Luis Martinez
