Tony Graham Lexus

Lovely experience! The staff at Tony Graham Lexus are phenomenal! Highly recommend. Very happy. Thank you to all the staff in making this the easiest experience to date! The staff at Tony Graham Lexus are phenomenal! Highly recommend. Very happy. Thank you to all the staff in making this the easiest experience to date! More

Outstanding. 5 stars not enough 4th Lexus from Tony Graham. Outstanding sales process. No pressure, fully informative, Great delivery experience. Always serviced there. Servic 4th Lexus from Tony Graham. Outstanding sales process. No pressure, fully informative, Great delivery experience. Always serviced there. Service has always been top notch. All work explained. Always completed when promised. More

Great service Been buying and servicing my car here for years! Great staff! Always exceeds my expectations. Keep up the great work, will be sending all my friends h Been buying and servicing my car here for years! Great staff! Always exceeds my expectations. Keep up the great work, will be sending all my friends here More

Best car purchase experience We purchased a vehicle from Yan, we really liked dealing with her because there's no pressure and she was very patient with us. She explained all the We purchased a vehicle from Yan, we really liked dealing with her because there's no pressure and she was very patient with us. She explained all the purchase options and explained the most inexpensive and logic way to purchase a vehicle. We ended up leasing our new car and we are glad that we did! More

Great dealership Very well satisfied with David. We love our IS300. Should of bought a Lexus many many years ago. Nothing but good service with Tony Graham Lexus Very well satisfied with David. We love our IS300. Should of bought a Lexus many many years ago. Nothing but good service with Tony Graham Lexus More

Great customer service Purchased an ES300 and CT200h from David, he is a very knowledgeable sales person and always helpful. He made sure all my questions were answered and Purchased an ES300 and CT200h from David, he is a very knowledgeable sales person and always helpful. He made sure all my questions were answered and that I left happy with my purchase. More

Can't even do an oil change properly Went there for the first time to have an oil change. Synthetic oil change at ~$175. Came back home after the oil change and parked the RX350 in the Went there for the first time to have an oil change. Synthetic oil change at ~$175. Came back home after the oil change and parked the RX350 in the garage. The morning after as I backed out of the garage, I saw a small pool of oil on the garage floor. The mechanic didn't take the time to wipe the excess oil on the plastic panel under the engine. So the oil dropped on my clean garage floor. Never went back after that. Also, the employee at the service desk had an 'attitude'. More

No longer a satisfied customer I've purchased numerous vehicles from Tony Graham Lexus and considered myself a loyal customer who religiously followed the servicing schedule set out I've purchased numerous vehicles from Tony Graham Lexus and considered myself a loyal customer who religiously followed the servicing schedule set out by Tony Graham Lexus. Recently I experienced an issue when servicing my Lexus RX350 at Tony Graham Lexus. During a scheduled 120,000 Km service Tony Graham Lexus replaced a front wheel bearing which had earlier been replaced (5,300 kms) by a competitor. The repair was mistakenly authorized however I strongly feel it was an unjustified repair...I explained situation to Tony Graham Lexus Service, the Service Manager and our Sales Executive without satisfaction. Our last recourse was to email mgraham@tonygraham.com however no response. There was zero acknowledgement of ownership for the situation from any of the Tony Graham Lexus team. I was not looking for a 100% refund but did expect Tony Graham Lexus would ensure I remained a satisfied customer. In the end customer satisfaction didn't mean all that much to Tony Graham Lexus. More